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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1958 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,958 reviews
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Philips Sync Box

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little finnicky to set up, and connecting to the hue light bar was a bit of a hassle and required downloading 3 separate apps. kept switching between inputs on its own, i had to play with the settings to get it to stop.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awesome it does what it says, I would have gave 5 stars, but theres a few bugs. Sometimes it doesn't turn the lights on when I want, its a simple fix just hit the restart from your phone and all is well. just more of an annoyance than anything. I'm sure updates will fix this issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi sync

    Rated 5 out of 5 stars

    Exactly what you think

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing! Easy to hook up and works great with the lights. It’s a switch, so you do have to change ports select (doesn’t have a remote) which can be annoying. Everything else is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Immersive experience

    Rated 5 out of 5 stars

    Immersive experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It creates a very immersive experience. I thought it might be distracting but it totally makes it seem like your tv is larger if you set it up correctly. I live in a one-bedroom apartment and the biggest tv I own is a 55" OLED. I didn't want to go bigger because the room isn't all that big. The lights I have hooked up to this box make the TV seem like an IMAX experience, it's great. It's only a little bit of a bummer that you can't use the smart tv apps. has to be a source from HDMI going into the box then to the tv. I have an Xfinity 4k cable box that the apps are butt and don't always work.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Philips Hue

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this product is nice to have. Some issues we had with it though was sometimes we'd have trouble connecting to the different devices (i.e. Playstation, Nintendo Switch, etc) and that made it a hassle to deal with. Overall though it was a cool product to get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Although a bit pricey this is great for movies

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase this when I noticed that BB had it on sale. Having already purchased the Hue play bars it was an easy decision. The set up was straight forward. I like that the power supply contains extra ports to run your play bars to as not to tie up extra ports on your power strip. I see some reviewers are not too happy about having to download an additional app (Hue Sync) and I can see their argument. Maybe in the foreseeable future Phillips will send an update where it will all run on one app. I really enjoy the light syncing feature for movies. It adds that extra ambiance around the TV where it is most effective. Syncing additional lights in the entertainment zone is neat to try but not really needed. Unless you’re one of those TV viewers that wants to really immerse themselves in a viewing experience by dimming all the lights and watching movies in a theatre like environment. For me, I just use the play bars and one Hue Go lamp and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great addition for your TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a great item and it does what it’s intended for. I get compliments all the time when I have visitors over. Easy to install, slim enough to tuck away or hide. I only have one negative thing to say about Hue HDMI box. It might not be a big deal to some but to me I think it’s really unnecessary. My complaint is that you have to install a separate app (Hue Sync App) in order to use it. I don’t understand why Philips/Hue didn’t just make an update on their original Hue app instead of having to creat a separate one, it’s just inconvenient sometimes. Overall if you don’t mind downloading a separate app then you’ll enjoy this device for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome addition to HD OLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have a Philips TV when the first flat screen tv's came out in 2006. The coolest feature of the TV was the backlighting on the sides of tv that reproduced the colors on the TV screen. We enjoy for several years. I have not seen any other TV's with this feature so assumed it was a one time thing. When I came upon this and saw I could do the same surround lighting once again with this unit, I immediately bought it. It is really incredible, works great and colors are very accurate to what is on the screen. The lighting for music is really cool also and lights the room up nicely matching the beat of music playing. Cool tech product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi sync

    Rated 5 out of 5 stars

    Sync Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device makes setting up your home theater lights very easy. The sync is simply amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 hue ambient lights and 3 strip lights in my room so I decided to pick this one up. Set up was a breeze like seriously in less than a min. What took long was the Firmware update otherwise had no problem with it. Totally worth it if you invested a lot in hue lights and if you got cash to burn!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Very cool but not useful for me

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very cool product but as a lot have said, it is kind of a gimmick. For me, it is too distracting for watching movies but it’s fun to use here and there. The high price makes it hard to justify for the use I get out of it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 3 out of 5 stars

    Nice accent lighting

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to have your lights sync with your TV. What I don't like is that the lights do not sync to the apps preloaded on your TV. It will only sync HDMI devices connected through the sync box. Also, changing HDMI inputs should be easier. Using the one button on the sync box just cycles through your HDMI inputs without being able to directly select which input you want to use. The app allows you to directly select which input although my phone is not always around when I'm watching TV. So this requires you to walk up to the sync box to manually push the button.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice look at a premium price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The effect works and looks great but not sure it is worth the price. Using this with my Bose sound car took me not using ARC and relying on a fiber optic cable between my TV and sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily hooked up. i have a little problem hooking it up to older equipment (and i do mean older). but I am looking for adapters. the sync box only has HDMI hook ups

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Does what it says

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really not understanding all the one star reviews. Yes it's expensive but so is everything else that Philips Hue sells. Does anyone else have a product that does what theirs does? No. I feel like people are review bombing this on the price alone. Anyways, mine works perfectly. I have a home theater with 4 sconces with hue bulbs and 2 light strips running front to back in the room. I put the sync box between my receiver and my PJ and it just works. I had to figure out that how you set up the room in the app is not where your lights are located but what part of the screen you want them to read. It works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Immersive experience
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great immersion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's absolutely great for immersion. And also works as a very good HDMI switch. Just wish it were cheaper.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great bias lighting control

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you already have bunch of Hue light bulbs, strips. This controller put your lighting system to another level for entertainment experiences .However the good comes with hefty price. Overall, it is great addition for Hue eco lighting system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi sync

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and really cool effect behind our television. We’re re-doing our entire house in the Phillips Hue line of products and this gadget is an absolute NECESSITY!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Drastically improve watching TV with Hue lights

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a critical component if you want to use Hue lights with your television. I have the Hue lightbar and it’s a great experience. No latency and bright saturated colors. The Sync also works with regular Hue lights too. So you can quickly setup a whole room.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Setup can be tricky but yeah it works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup with app and tv takes some time. Works well when it's done though. Colors are pretty accurate and timing is good and can be changed via app. Expensive.

    I would recommend this to a friend