Customer Ratings & Reviews

Take your Movies, Gaming, and More to the next level. This is a phenomenal gadget that syncs the colors with the tv. I already had the hue play, bloom, and the light strip. This makes your entertainment experience far better and immersive when the room lights up. Highly recommend for anyone who is looking to up their entertainment system.

Great, and easy to set up. Captured quality really well and the sync of lights worked great as well

Easy to hook up and get it to work Works well , No issues

This works great if you have one device - the lights are awesome, virtually no lag, and when gaming it really makes you feel like you’re on some kind of MLG esports stage with all the dramatic color changes. Very immersive. For movies and TV, I don’t prefer it because it’s fairly distracting, but still cool. The problem is that if you have more than one device, you will constantly be using the app to change inputs. There is no remote, or remote capability for use with something like a Harmony, so this is essentially an expensive HDMI switch that only works automatically when detecting an input or using the app, where the automatic input switching LITERALLY NEVER WORKS. Yes I know you have to have arc/control enabled, but my setup is an Apple TV 4K, a PS4 Pro, and an Xbox One X - none of these will consistently activate the product no matter what settings I change, meaning I am using the remote and an app for everything. Also the sync is constantly stuck on whatever the last input was so you have to turn the box off and on again to get it working. Try having anyone else use it, they need to get the app and sign in to your account, and unless they know the Hue setup they are clueless to work it. Terrible product overall for me, but again if you have one device to input maybe not a big deal for you - I’m returning it.

Works great with my next gen gaming systems! No issues with the series X or PS5. I would also recommend using only audio quest 4K HDMI cables nothing below 48mbps so you don’t compromise your overall picture quality. I really enjoy watching the gradient strip go! Watching Godzilla fight King Kong was amazing. Once you set up an entertainment area with up to 10 hue lights your experience will be a lot more immersive

It does what it says it will do. It adds immersion while watching movies. However, I wish this thing makes or follows explosion colors as well. Still loves that it adds immersion.

Absolutely love this unit. There is one downside though..no Dolby vision support as of now. But they are proactively updating it's firmware. They just recently added HDR10+ support. All this is a licensing issue so just like HDR10+ hopefully soon will be updated. But that being said I honestly shut off Dolby vision in favor of the Hue lights because they bring much more to the table. You have to experience it to believe it. On the matter of price...if you are already invested in the Phillips hue ecosystem this is a MUST BUY!

Until they offered something close to what i was getting from my television. It would make no sense to use a device when it limited you to no dolby vision, atmos etc etc. I am glad with the updates they have added features that are standard. The syncing works flawlessly. the only thing i would request is a Dusk to Dawn setting, as its located in an area that gets natural light and makes no sense to have the device turn on during these times.

I love it! Works great with everything I sync onto the tv, definitely added some excitement into watching movies and enjoy music videos or even just music alone! Only down fall is all the wiring I had to connect onto it, wish it would be Bluetooth and less wires! But it works great until they can come up with something better when it comes to having too many wires connected to the box I’m happy with my purchase.

Worked flawlessly no lag at all and mirrors what’s on the tv perfectly

You will love what this does for your movie night or when playing games. Easy to install - but you need to have the Philips Hue lights and bridge to make this work. They are updating the software all the time and making this even better, I can't believe this has been out for 2 years and I just found out about it! LOVE IT~

Im a hige fan of Hue products and the sunc box doesnt dissapoont. Though i think the housing of the box could be a little more robust, it looks and functions well. Also easy to ser up. Would highly reccomend for lighting functionality!

The product is fine, but it has many restrictions and I would like them to not incorporate it so that it is interactive with the TV system without the need for external adapters.

After reading all other surveys I was worried, but Hue is making me believe in this product so far. I like it so far, don’t need to use any PCs or laptops to have the lights react.

Love the sync. Easy set up with my AV receiver. Works with my Xbox, PS5, firestick and DTV

With the new updates, the Hue Play Sync box is definitely worth it. It took a little time to set up with my tv and soundbar, but it has been working very well ever since!

Pretty cool device. I recommend full brightness effect in the settings. Otherwise it's a little underwhelming

A sturdy unit but the ease of use is quite complicated. After I accidentally figured out how to use it, I realized that the lights were obnoxiously too intrusive. My neighbor's nonverbal child was over and I realized that it was triggering him in a not so positive way. I quickly disconnected and after they left, I tried to reconnect and could not figure out how. Be conscious about the space that you are utilizing and how many lights that you are dedicating to this project! My livingroom looked like a NYC Broadway marquee with all those flashing lights! Heck it almost triggered me!

Doesn't work with smart TV apps, but works with anything you plug into your tv via HDMI. Know the difference before buying

Whatever you do - save yourself the trouble and wait for Hue to fix their issues. I have approximately 15 different hue lights and love the lights and could not wait for the Snyc Box. Buy the box, bring it home and followed the directions and nothing! I spoke with 4 different customer service reps about my issue and the first thing 3 of them told me, “we’ve been having a lot of calls with problems with the Sync Box”...red flag #1,2, and 3! This is what it boils down to - if you have a AV receiver where your Apple TV, PS, Directv, etc plug into and from your receiver you have an output that goes to your TV (this is done for the best sound) this product will NOT work!!! I was told by customer service they don’t have a fix for this and after reading complaints on Reddit - I am not alone. Don’t get me wrong, I love the Hue products and their lights and capabilities but do yourself a favor and DO NOT buy the sync yet!! They have too many issues right now and I will be taking it back to Best Buy first thing in the morning. And by the way Phillips Hue Leadership - your customer service is absolutely horrible!! Had 2 technicians put me on extended holds and then hung up on me after being frustrated of not having anyway to assist me! Furthermore, you have set your technicians and associates up for failure because you have left them NO instructions to troubleshoot these issues. This is a breakdown in leadership at Phillips Hue, and your company is better than this. Absolutely disappointing!!!