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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1958 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,958 reviews
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Nice device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes this lil box works pretty ok,but it took me 2 days to actually get it sync to my lights to work properly, worth the time tho

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Got it sent to the store to expedite the process. Love to use it for certain movies or shows. Definitely not something to use everyday

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Wonderful.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Picks up the colors very well. FYI!! This will only work from an external source Apple TV Ruko Etc. the signal must pass through the box

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great concept even at high price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great concept if you have smart lights set up. Easy to connect all your gaming devices to and sync up with the lights. It has really changed my gaming setup.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Awesome system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so cool. It really sets the mood for movie night. Pair this up with a surround sound system and you have the complete package.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    ok but wish it was more backward compatible

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works ok sometimes stops syncing and is not compatible with 2016 version of dolby vision. you have to turn it off from your tv or receiver and it is annoying

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Syncs Nicely!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips did a great job with integrating the light system with the background of the tv content. It syncs in nicely and adds extra depth to home theatre experience

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    no issues so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for my new light strips. works perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great when it works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'll need to switch out the hdmi cable that comes bundled with this as it does not work 100%. The box itself is great now that I switched out the hdmi cable. Switching between inputs is a bit annoying as you can only do it from your phone and the IR doesnt work 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the box great addition to philips lights.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from Best Buy over a year ago, I had the lightstrip and the bulbs in my ceiling along with hue lamps so really wanted to try out the syncing of lights. It’s so awesome it can be difficult to get everything setup the right way. I’ve got a review, light demo of sync and step by step setup video on my YouTube channel just search “Philips hue play hdmi sync box setup “ along with my name “Qasim Zafar” and it’ll pop up. Hope this helps as I love the box and now with updated feature like the tv remote setup and google assistant for voice controls. The box is that much more worth it to purchase :).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Did not properly sync lights with Dolby Vision

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially had issues with using this for my Apple TV in Dolby vision and Dolby atmos and still have not been able to fix it, but I love this hub as it is very simple to set up and manage devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition to home movie experiences! We love the changing lights with the action on the tv and very easy to install!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Does What It Says

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does what it says, but is very expensive for what it offers. There are apps on the Play store such as Hue stream and Hue Dynamic that can provide some features.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Works good on when it wants to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when it works. Lately, having issues with it connecting to the bridge. Support has been great with fixing the issue, but still up and down. When it works, it definitely enhances the movie experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super cool little box

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little thing is SUPER COOL!! Get you a couple of hue light strips and other hue lights that change colors and you got a full entertainment setup. You need the Philips hue app and the Philips hue sync app as well to set this little thing up, make sure your Hue Bridge is connected to your wifi network. This Hue sync hub also gives you 4 additional HDMI slots. If you have any issues getting the light sync effect to work, make sure to disable HDR or any kind of 120Hz refresh rate on that specific devices input or else the lights will not respond to what’s on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally an experience that you must try for yourself! It adds to an untouchable moment!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the wait but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept an eye on this for months waiting for it to come back in stock, and ordered it the second it did. It was definitely worth the wait. One thing to note is that you must have a separate streaming device to use this in tandem with a smart tv.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    sync box

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how the sync box pulls together my lighting system behind my tv!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A must have - if its affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works and reliably so. However it should have the hub built in instead of requiring a separate purchase. It should come packaged with the gradient light strip too, that's the perfect set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. It works with 4k.Except for it doesn't support HDR. For the price it should work with all 4k HDR. I hope this can be one day updated to support everything a tv can . For the price it should. Other than that. Its amazing for gaming and bluray movies.

    I would recommend this to a friend