Customer Ratings & Reviews
- Model:
- 555227
- |
- SKU:
- 6371722
Customer reviews
Rating 4.1 out of 5 stars with 1957 reviews
(1,957 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 5 out of 5 stars
Lightshow time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brains behind a great light setup with the gradient lightstrip and play bars. Its pricey but does its job well.
I would recommend this to a friend - Pros mentioned:Color
Rated 2 out of 5 stars
Great product when it works…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product when it works, it had great colors and flawless transitions, BUT it made my sound system cut out and some times my tv cut out. Trust me I tried every thing changing audio settings different hdmi inputs, hdmi cables with less gbs and still nothing worked it’s unfortunate considering how much I liked the product and what is did if any one is interested I was using a nano 75 tv with a ps5
No, I would not recommend this to a friend - Pros mentioned:Hdmi sync
Rated 5 out of 5 stars
Best sync you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sync out there you can buy! Phillips is very expensive but you get what you pay for highly recommended.
I would recommend this to a friend Rated 4 out of 5 stars
A must for syncing to your TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have if you want to sync your hue lights to your TV. Thankfully they updated to support Dolby Vision and HDR10+ or this would not be worth the price as everything is now pretty much those 4K formats
I would recommend this to a friend- Cons mentioned:Price
Rated 3 out of 5 stars
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not worth the price. It doesn't support in tv apps. Has to be from an external source. As soon as it supports in tv apps ill buy again. I returned mine.
No, I would not recommend this to a friend - Cons mentioned:Price
Rated 3 out of 5 stars
Immersive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is awesome and it offers a whole new experience with watching movies however it’s only 2.0 HDMI and for the price it should be 2.1
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very easy to set up and works seamlessly.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
purchased with the light strip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hue sync box adds another dimension to watching movies. Install can be a little tricky but once set up it is impressive.
I would recommend this to a friend - Pros mentioned:Hdmi sync
Rated 5 out of 5 stars
Phillips Sync box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as described. If you have the Phillips hue gradient this is a must. Also works to output tm4k signal.
I would recommend this to a friend Rated 5 out of 5 stars
Hue Sync Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome item to add to your movie experience, fairly easy setup, great light show, highly recommended.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way cooler than I imagined. Easy to set up and operates automatically.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great little device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to connect and have my lights sync to the tv. Great to have my room transform based on what I’m watching!
I would recommend this to a friend - Pros mentioned:Hdmi sync
Rated 5 out of 5 stars
It’s awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really makes it fun to play vids and movies. I already had the lights so it was just a matter of syncing them to the box
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great LED system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Philips Hue system is easy to use and setup. Works as advertised and makes the media room a lot of fun.
I would recommend this to a friend Rated 2 out of 5 stars
cool when it works, still very buggy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted this product to work as advertised due to the thousands of dollars I have spent on ( Signify ) Philips Hue products. Every review I read on this product cautioned the buggy software. I agree, it was more difficult than necessary to set up. To actually get it working I had to use a work around, the second HDMI Video output on my Marantz SR8012. It will only work for movies and games, not music this way. Definitely not straightforward. After a *couple of weeks* I got it working and it was amazing. I have 2 Hue light strips, 2 Hue Go lights, 4 of the lightbars and a few Hue bulbs in floor lamps. All this hooked up to a LG OLED TV, Marantz and KEF 9.1.4 system with Dolby Atmos and Vison. The lightshow was so cool. I was very impressed! Then I flipped on Gears of War on the Xbox and it was GLORIOUS!!! For almost a month I was supper impressed by this thing. Now the system is completely un-usable. It has been garbage for the last 5 weeks. After the last Philips ( Signify ) software or firmware update, it forces your video down to 1080p. I lose 4k but some keep Dolby Vision at 1080p @60 FPS. I did everything I could thing of to troubleshoot before turning to google. I quickly found out there was a bug in the last update that forces the video quality down from 4k to 1080p. So for over a month this thing has been a a very expensive paperweight because Philips / Signify cannot release stable software. To summarize, when this thing works it is MAGNIFICENT! but it will take a lot of patience and many days of googling, fiddling and work-arounds to make it work. Then you have to watch out because Signify and Philips release software that breaks the units functionality. I have only been able to use my a few times in the 5 months I have owned this. Buggy software has made the device unusable. I hope Philips will fix this soon, it has already been over 2 months since they sent out the bad update.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hey Chris, thank you for your detailed review. We really appreciate the feedback you have shared with us. We are happy to inform you that we recently released a new firmware update (1.4.7) for the sync box and there soon will be a Hue Sync app update (1.9) to accompany this and allow you to make use of the new firmware features. We would love to hear whether this has solved the issues you have been experiencing. Please do reach out to us via Facebook (Facebook.com/huephilips) or Twitter (Twitter.com/tweethue) where we provide 24/7 support!
- Pros mentioned:Immersive experience
Rated 5 out of 5 stars
Great addition
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So awesome! Brings a new meaning to immersion. If your committed to the Phillips ecosystem then this is a must.
I would recommend this to a friend - Pros mentioned:Hdmi sync
Rated 5 out of 5 stars
Flawless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. My hue lights sync with all my devices and I have yet to see any delay when colors are changing rapidly.
I would recommend this to a friend - Pros mentioned:Hdmi sync
Rated 5 out of 5 stars
Worth the high price tag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product! Works so well syncing the lights to tv content. A little pricey but there's no product like it.
I would recommend this to a friend - Pros mentioned:Hdmi sync
Rated 5 out of 5 stars
Hue sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and you can connect up to four HDMI. It definitely makes my entertainment experience a lot better.
I would recommend this to a friend Rated 5 out of 5 stars
Awesome I
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good it makes a world of an difference it is high but soooo worth it: and you won’t regret the purchase
I would recommend this to a friend












