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Customer Ratings & Reviews

Your price for this item is $57.99
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The comparable value price is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 1957 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,957 reviews
  • Rated 3 out of 5 stars

    Great when it works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time I try out this product. First time when it didn’t support HDR10 and Dolby Atmos, it was a messed when I hooked it up to my AVR, most of the time it didn’t work, and when it worked the light didn’t sync correctly. Second time when they updated the firmware, which included both HDR10 and DV, it definitely work better but it is still very unstable, sometimes the light wouldn’t turn on and other times it wouldn’t turn off. It is definitely better since the firmware update but it is still too much trouble to get it to work consistently. Sorry but this unit is going back again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great in concept, flawed in execution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love back lighting our TV. It makes the watching experience a little better. The sync box was to take that a step further and extending the display was nice. The issue I had was the box degraded the picture quality, notably the color saturation. For that reason alone it had to be returned.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not so easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun with de Philips hue combo soport my hdr projector y I’m still finding the full potential it takes a couple of days or hours tu find out the perfect setting with your home theater media’s

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Cool but pricy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is cool and works extremely well but pricey for what it does. If you have a hue set up and are looking to add a neat effect to it then this is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. I would purchase this again. Got others to purchase also

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh. Spotty performance, but it gets the job done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using this with two hue color bulbs so the color performance isn't great, but that's to be expected with only two bulbs. What's not the fault of the bulbs is the sporadic color shifts despite setting it to the smoothest setting. The Sync Box also loses sync with the media at least a few times per week. This requires you to stop the movie and fiddle with the box... that's a deal killer. One bright spot is the forthcoming Hue Gradient Strip TV lights that (should) offer much more of a color spectrum across the width of the TV vs just on the left and right side.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Really Functional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I can use Google Home to switch between the HDMI ports with my voice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the product so far. It does everything as advertised and the new update makes it even better!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sync Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Can’t really describe it any other way. Works great for movies and music. East to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only bought it because I had to

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought this for the requirement to sync my lights with the TV. It's a bummer that it cannot handle HDMI 2.1 yet. I'm hoping a new revision will allow this.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    TV Lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, Light changes to the content that is displayed on the screen. A little expensive but a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Above my expectations!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Definitely plug&play Making easy to manage all other devices And good deal at Best Buy Definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sync Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the free app on my computer for syncing Hue lights to games, etc. It's also great way to watch a movie. I was reluctant to spend the high cost of this box to have the same experience with a TV, but it is really fun, especially scenes with lots of red. The first one I received stopped responding within an hour. It was easily replaced and has been going strong since. It responds very quickly to a Harmony Elite remote.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Works great with movies games and even tv. Have issues with the music but not a game breaker to me

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why people are complaining but this works as expected. All the colors work as they should according to the tv ouput.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Staisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my product, it was everything I wanted. It works well and it was very easy to attach and get operating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hue review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, work well. Sometimes a little slow when app connects. Sync to audio does not work, but I have spent much time tracking down the issue. I di like the video sync with Hue Lightstrip

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Picture cuts out.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems the hdmi cable it came with was not very good. Right away after setting it up the picture would cut out every few seconds. I had to use a different cable from another device. That has seemed to resolve the issue. The only other thing now is if I’m using the tv during the day and the lights I have connected aren’t on then they picture will cut out every few minutes or so. It isn’t that bad since I don’t use the tv during the day too often. But this is definitely something that I wasn’t expecting for the price I paid.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easier to Use Than You Think

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS NOT SURE HOW THIS WAS GOING TO WORK and it was very easy to set up and looks great.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love this thing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im able to connect all my hue lights easily and a couple hdmi inputs. So far so good no issues but its over priced.

    I would recommend this to a friend