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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1958 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,958 reviews
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Let there be light!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, hooks to your TV and u see the light! 4 HDMI in and 1 out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hue Sync Box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product to use it as an hdmi splitter, then found out about the tremendous features of the light after you sync it to this device. So much worth your money, won’t know until you try it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great feature for Philips hue lights

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product changes the mood of a room when watching a movie or listening to music by changing the color of the Philips hue lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is incredible, it matches the color on the tv screen to the hue lights in a room. If the left side of the screen has a blue color in it the lights match that color. It is the same for the left side. This lights up the whole room like you are in your own movie theater. It is the latest and greatest technology. Worth every penny, trust me you’ll love it.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Light box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word amazing you can’t go wrong the the He play box

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but pricey

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job just wish it wasn’t so expensive. Also for the price I think it should have more hdmi ports and include a remote.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Great with movies

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This solves the problem of having to run your movies thru your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    A must for every home theater

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for every home theater really helps draw you into the movie

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Great Idea Poor Execution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great idea to have it hooked up to your AV devices via HDMI but unfortunately once hooked up it made my other devices not work well any longer. Not sure if it is how I hooked it up or if it is the device but I had to take it back in order to get all my lights working well again. It might be I have too many HUE lights for the system to work properly.

    No, I would not recommend this to a friend
    • Brand response from The Philips Lighting Team
      Posted .

      Hey Kevin, thanks for your review. That is quite odd, it should not affect other devices. We can look into this for you if you contact us on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue) This is where we offer 24/7 support.

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    If you can get it to work, it is indeed great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it does what it's suppose to do. Since my receiver allows for two outputs at once, I was able to bypass the lack of modern format support that this devices doesn't offer as pass-thru - otherwise I'd knock it for that as well. However, the biggest complaint is how often it actually works. This thing constantly disconnects from the hue hub or it'll randomly stop syncing which causes the screen to go black, twice, while it essentially reboots. You then have to go back into the app to start the sync again. And when this happens every 5 minutes, you can see why it's very frustrating. I've contacted support, which have been very slow to respond and have not helped to resolve the issue. I've done plenty of trouble shooting - its not my wifi or router or other devices.

    No, I would not recommend this to a friend
    • Brand response from The Philips Lighting Team
      Posted .

      Hi there, thanks for your review. We are sorry to hear that. On Facebook and Twitter we always aim to respond within 1 hour. Did you contact us on social media? If not, please do. You can find us on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue) This is where we offer 24/7 support.

  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be a little finicky. Need to make sure you make all the necessary changes in settings for your application.

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, truly enhances what you are watching. Get yours today!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wait and see

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m not impressed. Maybe it is new to me and don’t have all the instructions down. When watching a movie the only colored lights on my hue bulbs is bright white or gold. I like what hue is trying to do with this sync box. I am not satisfied with the lack of light spectrum. If what I’m doing is all hue is offering then they have failed in their marketing campaign. Then it’s not worth the price.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hue Sync

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you have device near router or wifi extender to get strong signal. Otherwise may have issue with sync not working.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great buy everything I wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed by package, simple setup and excellent controller

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but the app could be better and sometimes the colors on light bar distract my views but I can say it does what you expect

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Last missing piece

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hue home theater now complete. Vastly better than sync app on pc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sync box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the lights. Was easy enough to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it right meow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should of bought it sooner. Its a wounderful thing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works amazingly well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but worth it! Easy to set up right out of the box.

    I would recommend this to a friend