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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1958 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,958 reviews
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome there is barely any lag. I recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Makes movies better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars if it supported 120hz, limited to 60 for now but makes a really cool experience

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi sync

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great device to have with the hue lights

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    The Philips Hue Play HDMI Sync Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues getting this thing to work correctly. To expensive with everything you need to buy and it doesn’t support HDMI 2.1. Not worth it at this time. I’ll Wait for one with HDMI 2.1 support and better functionality/ease of use to justify the cost of this box, the bridge, and the lights.

    No, I would not recommend this to a friend
    • Brand response from The Philips Lighting Team
      Posted .

      Hi Bruce, if you are still experiencing issues with the sync box, our support teams will be happy to look into it with you if you reach out to them on Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue.

  • Rated 4 out of 5 stars

    Pricey, but good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit pricey, but worth it. The sync function for games and movies is brilliant

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely nice

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome affect, very cool. Struggles with xbox 4k sonetimes when switching sources.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Sync box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea and when it works I love it. But sometimes has problems connecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite must...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has added an entirely new dimension to my theater. Highly recommend even at what I think is a high price point. One drawback is the signal must pass through HDMI so built-in apps on the TV won't work. I had to get a Roku just to source the signal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still do not have this product setup. I attempted to set it up the first day I came home with it and just couldn't get the thing to work. So I decided to wait until I got my gradient light strip and when that came in it was broken. Now it is on backorder so I'm going to attempt again to do it with my light bars in my light strips and we'll see how it goes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as an hdmi switch and also syncs your Hue lights to the colors on the tv. You need to use the specific sync app alongside the Hue app which can be a little clunky but with some patience you’ll have your lights up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really works and it’s worth the price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Follow the instructions and if you have a issue or can’t figure something out seek out the solution. This product has a bit of a learning curve. But I didn’t just give up and now everything is smooth and runs perfectly. We are rewatching all our old movies again like new!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it supposed to do.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints about the device but I find it annoying during movies. Others love it so to each their own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its Great But Could Be Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be better only issue cant get the box to work with watching tv and other things that are confusing to me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works better then I thought based on Reviews

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of reviews give it a hard time, but honestly it works pretty well. Sometimes it takes a minute to connect, but overall it works great and offers a very cool entertainment experience. The music feature is fun too. I hope they keep working on it. I have it hooked through a Roku.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you get the lights configured it’s a nice enhancement to watching movies. Not perfect, no Dolby Vision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool device works for the most part as too changing light color but the smoothness seems lacking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to find worth the wait

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about getting this but glad I did. It's a very small box that doesn't look like it will do much but it's worth it. I am very pleased with my purchase. As soon as I got the email it was in stock I got it. Soon after it was out of stock again. Don't wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good and little too many setup not bad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to play video game and movie with light color sync from hue play HDMI sync box. Philips Hue Play HDMI sync box to setup fallow your mobile Wi-Fi password login than another few more setup not bad some people do not know how to setup too many not worry will help fallow.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    TV Theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device for home entertainment. Elevate the TV experience.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great idea, not so great execution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea. Not so great execution. Not all hdmi cords work with it. Connections require alot of patience for ideal set up. Can only select one input at a time. I like to use multiple devices at a time. Ex. Xbox and sound bar. I have the sound bar connected to the snyc box via hdmi and into the xbox via optical cord.

    No, I would not recommend this to a friend