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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1958 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,958 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it’s great but it still buggy waiting for an update

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cinema at home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light effects are great for gaming and movies. My wife ask me to enable it every time we put a movie. It has some limitations with HR in case you have a brand new TV you might lose quality Also you can only connect 3-4 devices to it It more affordable it would be a no brainer

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price should be able to sync to smart tv but it ok

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sync box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Often cuts in and out so I end up switching hdmi ports. When it works it’s amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for movie buffs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally phillips has created a product that will maximize the hue experience when watching movies!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Returned already

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a basement theater with a projector and screen. I thought this would add to the effect and make it better. It didn’t. Wasn’t much of a difference at all, and for the price tag, it simply was not worth anything close to what it cost. Returned it after one or two uses.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best sync option

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive, but if you watch bright and colorful movies often like I do, it is worth the money. I know people with other sync light brands and none compare to the quality the sync box provides

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unique experience

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This truly makes a difference in the home theater experience. With the gradient light and hue bulbs my family room transforms, and become much more immersive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Syncs with tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great so far have had no issues with it and very pleased with how it syncs with my tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One tough customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See my review for the Gradient strip. Quite a rough setup but mostly worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    expensive & works perfectly 70% of time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing goes out pretty regularly, where my screen (and tge lights) will go black because the box stops transmitting. Really sucks when youre in the middle of a game.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good but needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This box is great, the only problem I had is that the colors of what I was seeing on the TV were not the same video quality. Another thing is that I had a delay from the lights to the box when I was watching something, I had a delay for the colors but it is very good but they should improve the image quality

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worth it kinda?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to figure out how to get it all synch up cause I plan to use it for my gaming isn’t going so well. Especially since I planned to use it for my streaming. I am still excited but it’s slowly dying the longer I struggle. However I loved how it neatly fits under my tv and just hope I can get it figured out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made my movie theater experice to the next level!!!!! Not regretting getting this. PLEASE purchase it NOW!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Syncing to the next level

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need this if you are going to have the live syncing during gaming or video play, best purchase, people are always blown away by the syncing feature this offers with the hue lights. You’ll need to download the app and sync with the bridge to connect to the lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it’s supposed to do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it’s supposed to do. Just wish Philips Hue made it 2.1 hdmi to support 4K/120hz for next gen consoles. Also wish they added a LAN port to have a wired connection. If your wi-fi is good and you don’t mind 4K/60hz then the hue sync box works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised- pricey but pretty neat set up for the tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect but fun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are still some issues but after the recent firmware it works most of the time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Love Hue, hate this. Doesn't work with TV apps.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the light bars for xmas. Was super excited, then learned you need this guy. When I saw the price, I was bummed, but went ahead and got it. Total buyers remorse. Gripes: - You have to use the app on your phone or computer to start/set it up each time. No other way that I know of. Yeah my phone is always near by, but the whole point of Hue is automation once you've got it all set up. - Biggest issue: I don't use a cable box or external device (Firestick, Chromecast, Roku, etc), only my TV's built-in apps. There is no way to connect this without some sort of integration by the TV manufacturer. You may be able to do it with just the sound mode? But that's not worth the price. I've used it maybe 4 or 5 times. Honestly, the whole system is kind of gimmicky, and isn't implemented well at all. I say save your money on this and the light bars, and wait for the next generation or two.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hi there,

      Thank you for your message. We are sorry to hear your Hue light bars are not living up to your expectations. We would like to see how we can be of assistance. If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

      Hope to speak to you soon!
      Kind regards, Philips Consumer Care PhilipsBrand-EN_US

  • Rated 4 out of 5 stars

    Elusive for a time

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a chip shortage and these were hard to come by.

    I would recommend this to a friend