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Customer Ratings & Reviews

Your price for this item is $57.99
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The comparable value price is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 1957 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,957 reviews
  • Rated 5 out of 5 stars

    Nice addition to your hue lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as advertised. I was able to connect to my TV (also with a Sonos system). Together it was awesome to have the lighting change during movies and also while just listening to music!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been fun having this lighting system in my home theater. The installation was not too easy but once everything was set up its been working well. Latest upgrade works great with google home.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that great. Only great if you use a lot of streaming or 3rd party playing. It doesn’t pair with cable providers which is the reason I got it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT ARE YOU WAITING FOR ? THIS IS THE BEST THING TO HAPPEN TO YOUR HUE LIGHTING SYSTEM!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sync lights!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome lights. The husband loves them but do make sure you have the lights to work with them! Definitely doesn't disappoint. Ceiling lights, hue bar and tv strip lights works perfectly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Most likely refurbished being sold as new.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars because it works, got the gradient light strip and hue bridge from Amazon, both clearly new, cables all had wire ties, got this sync box from Best Buy and the box has the sticker seals, unless Phillips has changed what a new product should look like then something is wrong here. The cables had no wire ties, even though the power cable clearly had indentations from most likely previously having wire ties, and the sync was a little scuffed up this was the fourth one I got from Best Buy in the same condition and I finally decided to give up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go back!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition to my room entertainment center. Makes watching TV and playing video games so much more dynamic and captivating. It's not the same watching tv without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Whole New Experience,..!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device will add a different viewing experience with your movies and other content. It has been one of my best purchase. Highly recommended,..!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gimmick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly it’s awesome. Until you realize it’s a gimmick. I don’t know. If I didn’t have to turn it on each time in the app for it to show on my tv that would be a huge plus.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phillips hue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 100% worth the money if you are a movie buff you need this. It’s for you. Make sure if you purchase this also look into getting Apple TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried this out for a few days now and I like it. I think with time, there will be more features and customizing options. But definitely a must have to enhance your viewing experience.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely not something you need. You can just use the sync app on ur Mac or pc and do basically the same thing. Wayyy to overpriced for not being hdmi 2.1 compatible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for movie night

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want the most accurate light setup this is the route you need to go

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    When it works it's good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it's good. The instructions leave much to be desired. Cannot connect to 5ghz Wi-Fi network, this isn't noted in the instructions. When it isn't randomly disconnected it is amazing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just got mine today, hopefully it works out. just wished the l.e.d's on the back of my t.v responded like the "dreamscreen" l.e.d's... but i know they wont.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must for tv lovers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to get the most out of your tv with ambient light, this product is a must. This allows the action on the screen spills over to the wall to create a more immersive feel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Philips - Hue Play HDMI Sync Box - Black

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Sync Box . Hue products are great and makes movie watching an awesome experience . Best Buy was great to work with and help with all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice box..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is a little frustrating at first. After a couple attempts with a Samung Note 9 its finally working. I will be excited to see what the future hold with this device. Only supports HDR 10 at the moment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Immersive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely changes how you watch TV. 10/10 would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Incompatibility w/ Dolby Vision+Vizio+4k Apple TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product doesn't work with 2019 Vizio TVs, Yamaha receivers, and 4K Apple TVs all running the latest firmware as of November 5, 2019. When Dolby Vision is working between the Vizio and AppleTV through the 2018 Yamaha CX-A5200 receiver, and the Hue Sync Box is then turned on, the TV picture goes back and a message appears that "no video signal is detected." I can say for sure I've tried a dozen combinations of HDMI ports and connection arrangements, and the Hue Sync Box is incompatible with the 2019 Vizio TVs when those TVs are hooked up to 4K Apple TVs with Dolby Vision enabled. Having Dolby Vision enabled will flat-out break the HDMI negotiation if the Hue Sync Box it turned on. This product isn't ready for prime time until it supports reading and applying color transitions when the signal is Dolby Vision. It's a cool effect when Dolby Vision is disabled on the Vizio and Apple TV both, but regrettably will be returned to the store until they true and proper Dolby Vision support.

    No, I would not recommend this to a friend
    • Brand response from The Philips Lighting Team
      Posted .

      Hi there, thanks for your review. At the moment the Hue Sync box does not support Dolby Vision, we do not know if this will be added at a later time. It only supports Dolby Vision as a pass through, it will not sync the lights. For more information you can always contact us on Facebook.com/huephilips or Twitter.com/Tweethue This is where we offer 24/7 support!