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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1958 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,958 reviews
  • Rated 5 out of 5 stars

    Movie night reimagined.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for larger TVs. Along with the Philips Hue lights changes the way movies are watched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hue Sync

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the sync system. With two light bars and the gradient strip tv has never been better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have to use phone to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, but a little frustrating having to use my phone to turn it on in order to watch cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best experience you could want

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks absolutely amazing once you add the touch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly accurate. Well worth the price for true entertainment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Light Effect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It create a nice lighting effect, but at the cost of any premium sound. Not compatible with Dolby Atmos or it’s competitors equivalent.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase (worth it!)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changes the whole experience of watching a movie or tv show.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little box is the key to the light strip. I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal, got as a birthday gift from wish list and they were happy to get it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just Poor Design and Functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the most poorly designed device I have ever used. In an attempt at simplicity they have stripped this device of any function or logic. The design completely negates your ability to control your individual inputs and any chance of your ARC working properly. You’re remote is now useless and being that one is not provided for the device their poorly designed app or finicky voice or Siri Shortcuts are your only option for functionality. All of the voice services work for a few days and then randomly stop syncing with the device oh and forget the use of universal remote so dig out that fire tv remote, Apple TV remote or Roku remote. Overall if you can get this device to work with your now many to one input (1 to 1 would have been the way to go here) HDMI ARC (serious delay almost 5-10 minutes) it’s fun for one show then it’s just annoying. Save your money and wait for the next iteration.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defiantly with the money!! I synced it with my hue lights and now my tv experience is out of this world!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device works like a beast!!! Its worth getting all the lights

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Nothing but frustration!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never spent so much money to be so frustrated. WHEN it works it's great. It just doesn't much that often. It continuously drops its connection or loses the video signal to the device. It is very frustrating to have your signal continuously drop when watching a movie or playing a game.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good and works well!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love it and how it works with organizing all the lights while we watch tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lighting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Illuminates my tv as well as a lot of my room

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!! LET ME TELL YOU WHY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m assuming if you’re looking at this review you’re looking to get the whole lighting package so you can sync your lights with your TV. I was excited to do the same. Shelled out $450 for the sync box, bridge, and light sticks. At first things were great but I started encountering a very bad issue that completely ruins the product. In order to sync your TV you have to connect your HDMI’s to the sync box. My issue has been that my sync box will turn off on it own constantly! Playing my ps5 is impossible because the sync box shuts everything down. I searched all over the internet for a solution and as I find more people who have this issue I’m realizing Phillips is fully aware of this issue and has not done anything about it for over a year. That’s my experience. Not worth the $450 the whole set up costs with this issue. Look into cheaper options.

    No, I would not recommend this to a friend
    • Brand response from The Philips Lighting Team
      Posted .

      Hi Jay, thanks for sharing your feedback with us, sorry to hear about your experience. We would love to assist with this. Could you please reach out to us via Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue for further assistance.

  • Rated 5 out of 5 stars

    Fantastic quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ability it gives me to sync my lights with music and media. Fantastic for parties

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sync Box Perfection!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing home theater enhancement that makes your home better than a theater!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phillips sybc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great it really makes the TV experience amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps bring your entertainment system to the next

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps bring your entertainment system to the next level

    I would recommend this to a friend