Customer Ratings & Reviews
- Model:
- 555227
- SKU:
- 6371722
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month and then stopped syncing with my Phillips Lightstrip. I’ve tried resetting and reconnecting multiple times with no success and haven’t found one fix online that works. I’m really bummed because I loved the Lightstrip.
No, I would not recommend this to a friendHue hdmi box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Philips hue hdmi box. I love the color changing light.
I would recommend this to a friendNot great. Yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a lot of potential however I couldn't get it to consistently work with my receiver.
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works greats but with no hdmi 2.1 and the Hugh price not worth it in my opinion
I would recommend this to a friend- Cons mentioned:Compatibility
Wish it was better.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work for like a week and now it doesn’t even turn on.
No, I would not recommend this to a friend Great new toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really works well to enhance your movie viewing experience
I would recommend this to a friendGreat Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! The setup can be confusing at first.
I would recommend this to a friendPhillips hue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the lights and product had problems down loading to bridge
No, I would not recommend this to a friendGreat Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as described. Very satisfied & would recommend.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Works great with video games and movies
I would recommend this to a friendworks good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Very pleased with this product!
I would recommend this to a friendBest in class, but isn’t great.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best of what’s available, but it could be better
I would recommend this to a friendCool Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An immersive TV Viewing experience. Makes TV watching fun
I would recommend this to a friendGreat gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given as a gift. It was greatly appreciated and recommended.
I would recommend this to a friendLove Hue but Hate This Product!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This box got me jumping off my seat when I heard they were releasing this. This was exactly what I wanted especially because I have the entire light set up for the living room and behind the television. The problem I have is when you have a sound bar going to the television thru ARC port and you are plugging the Hue Play box to the Soundbar my sound bar would stop connecting automatically to the television. I would have to go onto the app and I would have to press the arc bypass button and it would still not work half of the time. So I would have to go onto my television and connect soundbar with bluetooth. Then a lot of time the Xbox plugged into the hue play box would not display picture and I would have to unplug the HDMI and plug it back in for the screen to turn on. Other than that it does exactly what I dreamed of but this product still needs a lot of love from the developers Of Hue.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for taking the time to reach out to us. We are sorry to hear you are experiencing this inconvenience. If you would need further assistance from Philips, our social media pages are 24/7 available to help you out with your concern. Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Not that good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the concept of it goes well when you have it up and running but the app sucks when it comes to connecting to the HDMI sink box also my television does not turn on without me getting up and pressing the button on the sink box hopefully Phillips fixes these issues as of now I wouldn’t buy it I’m thinking about returning it
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hey Orsin, thank you for your review. We're sorry to hear that you're having some app issues. Please could you check the Hue Sync app settings, specifically whether CEC is enabled? This should allow your TV to turn on when you turn on your devices.
Another option is the USB port. The sync box only uses the USB port to check the state of the TV (on/off). If the TV is turned off or on, this is detected, and the Hue Sync Box will follow. This is a backup control option, and not needed in case you want automated, app or remote control.
A new app update (1.9) will be made available to you soon. If you still experience issues, please don't hesitate to reach out to us via Facebook or Twitter where we'd love to help you further.
Don't buy if you have an ARRIS router
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought multiple Hue lights and was excited to set up the Sync Box for TV and gaming. After multiple failed attempts at setting it up, I called Philips Hue and was on hold for 30 minutes without an answer. I wrote to their customer support on Facebook which instructed me to do everything I had done, in addition to a factory reset. I was on hold again the following day for 54 minutes with no response and spoke to the Facebook support again, which said they have a known connectivity issue with my ARRIS router, and at this time they don't have an estimated time for fixing the issue. They said, "At this time it's perhaps better to return the Sync Box." I tried to look through other reviews and information on their website but nowhere could I find this known issue listed. I have this router through my service provider and am not buying a new router on top of a $229 accessory.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for your message. We are sorry to hear you are experiencing this inconvenience. We would like to see how we can be of assistance. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards, Philips Consumer Care
- Cons mentioned:Price
DId not work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all. Did not sync at all and its super expensive
No, I would not recommend this to a friend Great when works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't always detect signal. No signal pass through if box is off, and having box in a cabinet I don't know if its on or not without going into app and manually turning it on. If and when it does detect signal it is great, color matches what is on majority of screen. Can't really recommend until it works more consistently.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi BONEZ, thank you for your review. The signal detection sounds like odd behavior. We would love take a look at that with you: could you send us a message via Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue).
Brand response from Philips Consumer Care
Posted .Hi there, thank you for sharing your experience. It's unfortunate to hear that your Hue Sync Box stopped working properly. Please feel free to get in touch with us via social media for assistance. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Sync Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Philips - Hue Play HDMI Sync Box review.
I would recommend this to a friend