Customer Ratings & Reviews
- Model:
- 555227
- |
- SKU:
- 6371722
Customer reviews
Rating 4.1 out of 5 stars with 1957 reviews
(1,957 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
DONT WASTE YOUR MONEY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDR doesn’t pass through there are a ton of problems. PLEASE look into it before buying. I tried all the work arounds. It is a failed unit and Phillips knows it and won’t fix the issues. Trust me I have spent hours working with it and have returned 3 of them all the same issue. If they would fix this problem it would be five stars. But when I can’t watch a HDR movie or play HDR games with it on I call it a waste. 7.2.4 Current system: Sony 77” OLED A9G, Denon X8500H, ROG Laptop, Panasonic 820 UHD player, XBone S, PS4 Pro, SVS Ultra Center, Prime Pinnacle’s Towers, Ultra Surrounds, Prime Elevations, 2 PC4000,Panamax 5300, Brickwall Surge, AQ Cinnamon HDMI’s, Monoprice 12/2 Speaker wire, 3 dedicated 20amp outlets, Hue LED lighting via Hue HDMI sync.Room is 20x25x20.Will be adding mini 2x4HD another PC4000 giving me a 7.3.4 and GIK room treatment plus ATI AT543NC and AT528NC.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for you review. We recently release a firmware update for the sync box which, among minor bug fixes, also provided support for HDR10+ content. We'd love to hear if this update solves the issues you are referring to. Otherwise, please reach out to us via Facebook.com/huephilips or Twitter.com/tweethue. You can reach us 24/7 there!
Rated 3 out of 5 stars
Underwhelming
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but it's pretty expensive for what it does. Somewhat disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Giving up after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never did get it to work. It can’t find my entertainment areas, and won’t recognize newly created ones. Seems to be a known issue for quite some time, but after talking to support, it also seems that there’s no known cause, or solution for said issue. Fortunately my gradient play strip will sync with my pc’s onboard hue sync software, so I won’t need the box for pc games, but since the box is required to sync with other devices, I’m pretty much out of luck syncing game consoles and such. Absolutely cannot recommend wasting money gambling on a device that simply won’t work for a percentage of people, with no solution, and no way of knowing if you’ll be one of the unlucky ones.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great concept bad execution
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the concept and the lights did sync. Problem is that the box must have slow processor. After about 5 min the voices get so far out of sync with the video. Can be watching tv and video will be on next scene or commercial and the sound is 10 sec behind. Reset and back in sync but falls behind. Returned it. Wait for version 2. Or usually unless love Kung fu movies.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, we're sorry to hear you decided to return your Sync Box; we would have loved to investigate this issue. The Sync Box should cause no delay in video or sound at all.
If you try out the Sync Box again in the future, please don't hesitate to contact us on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue) if you ever need assistance.
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money improved by tv alot. It's great thank you
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights on the back of the tv best thing you can buy
I would recommend this to a friendRated 2 out of 5 stars
Not for Xbox Series X or Sonos Ark Owners.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if you have an Xbox Series x. It will not pass HDR through it or 4K 120 VRR. It also will not pass atmos to a Sonos Arc. At this price it should have had HDMI 2.1 ports. It would be fine if it could flow as such Xbox->TV->Sonos Arc. But it is not configurable in such a way.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your review. Due to the the backwards compatibility of HDMI, the sync box is compatible with the Xbox Series X, but there will be full support up to the max that HDMI 2.0 can take, i.e. up to 4K 60Hz HDR/HDR+/DolbyVision 4:2:2 or 4K 60Hz SDR 4:4:4.
It should be possible to use a soundbar in your set up as well. Please reach out to our support teams on Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue so that they can assist you with this.
Rated 1 out of 5 stars
Does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is trash. If you are a gamer good luck at getting this to work. I have a Hisense U8K tv and a Xbox and it will not recognize it. It will turn on like it is synced, but will not work. I have swapped to 60 hz and lowered the resolution and it will still not work. Do not buy this if you have hopes of using it while gaming.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not for gamers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT IMPRESSED! Do not recommend if you are a gamer. A lot of TVs have the game setting mode that really jacks up the output, it is unusable on any tv I have. Only works with non-Game mode inputs. This may be good for some, but if you bought this to enhance gaming, hard pass. VERY disappointed.
No, I would not recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but review features..................
I would recommend this to a friendRated 3 out of 5 stars
Could be cheaper tho….
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and a decent price!!!! Buy it now!!!
I would recommend this to a friendRated 2 out of 5 stars
Good but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent in terms of synchronization speed, it has 4 hdmi ports, the bad thing and for which I give it 2 stars is that if it is not connected through the box you cannot synchronize, everything has to go through the box and that is inconvenient
I would recommend this to a friendRated 5 out of 5 stars
Syncing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect syncing as You would expect from Hue.
I would recommend this to a friendRated 5 out of 5 stars
Works as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an investment but it is really well done imo.
I would recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
Apple users beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box this does not work. The app is not connecting on iOS devices. When I contacted support they just said they are aware and it will be prioritized when there are enough users reporting the issue. So you’ll end up with $200 piece of junk.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your message. We are able to help you resolve the disconnection problem with the Hue app on the iPhone. In order to do so, can you send us a message on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue).
Rated 5 out of 5 stars
Great Immersive Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adds great ambiance to your TV viewing and gaming.
I would recommend this to a friendRated 1 out of 5 stars
Never got it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BB shipped this with the cheapest mail they could and it never arrived: it was open box grade a condition for 50% off and the led lights I bought won’t work and Best Buy won’t take them back Because it’s been 15 days and they don’t take anything g back After 15 days: DO NOT SHOP HERE THEY DONT HONOR THEIR SALES OR STAND BY THE PRODUCTS
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Waste of time and money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt want to stay connected, settings are pointless as it does what it wants. Played with it for 24 hours, reset, powered down, prayed to the gods and it still doesnt work as claimed.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get to connect properly. Would power up and flash, but nothing. Would have been cool if it worked as it said. Noticed it has a lot of poor reviews when going through the help.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thanks for your feedback. It should work without any issues. We can always help out and start troubleshooting with you on one of our social media pages. You can reach out to us on Facebook or Twitter at Facebook.com/huephilips or Twitter.com/tweethue This is where we offer 24/7 support!
Rated 3 out of 5 stars
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work half the time. Screws up your tv’s inputs.
No, I would not recommend this to a friend