Customer Ratings & Reviews

If you have a home theater/receiver/soundbar in your setup, just forget about using the Philips box. It introduces a lip sync issues, sync issues with the lights, it's a distracting disaster. On top of that, you lose access to built in TV apps, and the lights do not sync with Dolby Vision content (which is just about everything being released now). No way this product was ready for prime time. And at the price point, does not warrant waiting for Philips to sort out these issues.

Do not buy this if you have a 4K TV with dolby vision (eg, LG) and use Apple TV or Nvidia shield. Constantly disconnects and you have to reboot the device.

I could not connect this device to my Wi-Fi. Although the connection procedure was relatively simple, it followed the same outline as my Nest cameras; this device would not connect. I called technical support, and they opened a ticket number (Ticket: 1056664). However, they never got back to me. I called technical support a second time, and they asked me what TV model I was using. To my way of thinking, the model of the TV that I’m using has nothing to do with the Wi-Fi connection. I am very disappointed in a product that appears to lack testing in the field and cost $250.

I have 4 ambient lights and the bridge, but only 1 light works.... Waste of money for something that is all supposed to work interactively.

Wasn't really plug and play. Struggled to get it working consistently and when I finally did the whole experience of lights changing whilst watching TV actually wasn't quite as cool as I thought it would be. Gave me a migraine more than anything else.

Works great until it dosen't. Im having alot of issues with random black screens only when using the sync box. Sometimes the picture comes back on its own and sometimes I have to power cycle the TV to get it back 50/50. The box seems to somehow interfere with the HDMI sync to the TV. If it was only say once durning a movie it would be tolerable but once it starts its about every 5-7 minutes before the next black screen. For me at this time its for the most part unusable. From what I've read its not a uncommon issue....waiting for the next softwate update from Phillips on this hopefully one day the will figure the issue out and make this $200 black screen box worth the money I paid.

Do not buy if you have a Bose 700 soundbar!! I spent a couple of hundred of dollars on new fiber optical cable and several HDMI cables at the advice of Best Buy rep at the store to resolve my source error issue. Now I can’t even return this unit because I’ve passed the 15 day window. I would have return it sooner, but listened to the rep and tried changing my cables. Basically after $200 in unnecessary cables, I still have a source error with my soundbar and I can’t return the hue sync box.

I was excited about connecting the sync and adding lights as well. The bridge is required and is not wireless. It needs to be plugged into the router that is close enough to bluetooth to the lights. I spend $60 on Goove leds and they work great.

When it works, it’s a lot of fun to control lights. However, it hardly ever powers on correctly, it quite often just turns itself off, it hardly ever syncs with my phone. Many improvements are needed on a great idea.

Not fully connected to everything. Weokd well with music. Tv shows and movies its hard it inerments

This is a dated product that should just be put out to pasture. Mine shuts off randomly or will cause issues concerning HDCP issues. Syncing lights are neat, but frustrating whenever your movie/show/game shut off at random intervals

Bought this, and it was cool for a day. Then i realized, i couldn't do 4k quality with 120hz or more refresh rate, max 60hz. disappointing.

Works well with most things BESIDES Apple TV 4K on Dolby Vision and LG. I have tried all combination of settings/cables, etc with no luck. Their customer support is subpar at "best".

Swing and a very expensive miss from Hue. Works about 25% of the time. Spends the rest of the time losing and searching for connection. I'll be returning.

I love hue products and own most of them. The Hue Play Sync is terrible. The entire setup process was frustrating. First, it took several attempts to connect to Bluetooth, it keep having trouble finding my entertainment area and it never would sync colors well to what was playing on TV. Even though I had brightness set all the way up, the lights were very dim. Some lights just turned off. Normally, Hue products are seamless. This is not at all. After 45 minutes of trying to get this item to work, I boxed it back up.

Phillips Hue is the worst immersion lighting system ever made. Customer service is useless. They help 0. The lights will not sync to anything. You need to purchase three separate pieces of equipment in order for one light strip behind your tv to work. It was 4-5 hours of setup time trying to reset and pair and wash/rinse/repeat the whole process. It was miserable. Im stuck with this garbage.

When it’s working it’s awesome. I have all my equipment going through a receiver and my receiver going through this but it’s finicky and I’m debating returning it

I was excited to see this release as I have been using Hue products from the early days. But unfortunately this product really isn’t that good and costs way too much. During video games, even something like RDR2 it basically just occasionally flashes distractingly. During TV and movies it is often confused by dark portions on the screen like a guy in a dark suit, causing some or all lights to go dark. Not only do I think this risks shortening the life of the lights by constantly switching them. But it also acts more of a distraction than a compliment to the experience.

Love the idea, but completely useless if you have a Samsung tv with One Connect.....it limits all smart tv capabilities because it is basically another One Connect plugged into your tv's One Connect. In other words your tv won't know what input device you are using anymore, and just introduces more steps to switch between everything. Would make way more sense to develop this functionality into an app for a smart tv/Xbox/etc like they have for PCs, but then they wouldn't be able to charge a crazy amount for it like they do with this device.

Could not get it to work with my Vizio M Series zero. Had it running through the eArc on my surround and then to tv eArc as recommended. Lighting effects would not even turn on after the first time. First time was flawless. Not sure if it was surround system or Phillips.