Customer Ratings & Reviews
- Model:
- 555227
- SKU:
- 6371722
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, definitely adds to the movie watching experience
I would recommend this to a friendGarbage. Doesn’t support DolbyVision HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically, this is dead box to us until it supports our DolbyVision 4K television. And what happens when your SmartTV doesn’t need HDMI to render video? Our SmartTV connects to the Internet directly and doesn’t need an external HDMI box to pull video content. Pass on this Hue money grab — it’s the “HD DVD” too little too late tech of 2020.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hey Joe, thank you for your review. We recently released a firmware update which includes support for Dolby Vision. You will now be able to sync your Hue lights with this format, before it was only possible to pass through the content. If you have any questions about this, please don't hesitate to reach out to us via Facebook.com/huephilips or Twitter.com/tweethue.
Unsatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues getting the hue sync to work. When ever connected it would turn all of my lights white. It would not work with any setting on my TV nor did it help coordinating my hue play with my hue bulbs. I was not satisfied with this product but love my phillips hue lights and believe that that purpose of the hue sync can be done with an app versus a $230 box that doesn't work.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi, we're sorry to hear you are experiencing some issues with the sync box. It's good to try connecting your HDMI device to port 2 or 4 on the sync box to see if that helps, and to make sure the source is set to a supported resolution. If you are still experiencing issues, our support teams will be happy to assist you if you send a message on Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue.
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as I expected or as user friendly. Doesn’t like all movies. Just don’t think the technology is there yet from Phillips
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your review. We would love to help you further with this issue. Please reach out to us via Facebook (Facebook.com/huephilips) or Twitter (Twitter.com/tweethue) where we provide 24/7 support!
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product. However,it disconnects a lot from the internet
No, I would not recommend this to a friendBeware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why would Philips release a product that will not work ? for $200.00 bucks come on, I have a high speed gaming system & it would not connect, come on now, I took it back the next day and thank's for the two trips to best buy burning my gas also for the cost of the lights that I can't use that I paid for to use with that paper weight. P.S. One more thing I couldn't even give this product a '0' .
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for taking the time to reach out to us. We are sorry to hear you are experiencing this inconvenience. We would like to see how we can be of assistance to you. Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, I don’t think it’s worth the $. It’s not that great
No, I would not recommend this to a friendThe tech is just not quite ready yet.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently tried the Hue play sync box out. It didn’t really add anything to my viewing experience, but did add an unnecessary step of turning it on via the phone app to get to whatever TV input I was trying to access. I returned it to Best Buy about 10 days later. Hopefully this tech will improve because the idea is great on paper but it's just not quite there in the follow-thru yet.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thanks for your review. The Hue Sync box can auto detect the HDMI device when it's turned on. If you encounter any issues we always recommend contacting us at: Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue) This is where we offer 24/7 support.
1.3.2 firmware from 4K to 1080p
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am using this on my AVR so i can take advantage of Dolby Vision. at few months im enjoying it but then right after the 1.3.2 firmware update, now my ARC HDMI on receiver giving me 1080p. as soon as i disconnect my 2nd monitor (Hue synch) it will go back to 4K. this was already acknowledge by Philips team but for god sake its been over a month now and we need a new firmware!
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thanks for your review! We are happy to let you know that we recently released a new firmware update for the sync box (1.4.7), a new app update will also be made available soon (1.9). This update has also provided support for Dolby Vision in light sync mode, previously it only supported pass through. Please could you update your sync box and app to their latest versions? If you still experience issues, don't hesitate to reach out to us via Facebook.com/huephilips or Twitter.com/tweethue.
Nice but too expensive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice but I don’t need it. It also too expensive.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should be called the no sync box. Took 2 hours to sync but that didn't last long as it would just not work properly. Also its hdmi 2.0 so no 120htz. And good luck trying to swap signals through its hdmi. Horrible product returning it tomorrow.
No, I would not recommend this to a friendI like the concept of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had to return it because the first one did not work hopefully the second one stays working
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your review. We would love to hear if the second box is up, running and working as it should? If you bump into any problems, do reach out to us via our social media channels.
Great idea, terrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works about 25% of the time. Otherwise it messes up the codec between your 4k device and your TV and takes a full reboot of everything to get it cleaned up.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
I'd give it 0 stars if I could. Can't connect to w
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is useless. Won't work. Returning tomorrow!
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for taking the time to leave us this review. We're sorry to hear you're having some connection issues. Please can you reach out to us via Facebook.com/huephilips or Twitter.com/tweethue, we'd like to hear more about the issue so we can provide a solution. We hope to hear from you!
Overpriced but awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a super cool novelty, but decided in the end it wasn’t worth the money to me.
No, I would not recommend this to a friendhue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned this item due to the whole process of connecting lights to a tv. having to download apps then the app telling me i needed to but another item to get it working when i had already spent $500+
No, I would not recommend this to a friendNo show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had app. for Geek Squad to install. Had to make app. 3 weeks out. My wife had to change her plans to be home. They were to be there between 9 and 1pm. She called them around 4pm and was told the app. Was canceled...... returned everything. PS they saved me around 650.00 for returning everything.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for leaving us a review. We are sorry to hear you are experiencing this inconvenience. We can imagine that must be quite frustrating. Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Wont work for smart tv videos!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy will tell you otherwise, but you can not use this only connected to a smart tv! The smart aspect of the tv is useless for this! You have to have something connected to this to then send to the tv, such as a firestick, playstation or Xbox.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
absolute garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not waste your money on Philips Hue Sync Box. Our Hue lights are great, work fine, but the Sync box is terrible, both that I have owned. Most owners have been frustrated with this faulty product, many many many have been returned so few actually work as advertised and only temporarily. Be warned.
No, I would not recommend this to a friend Will not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought two of these, and both of them have quit working and connecting big waste of money
No, I would not recommend this to a friend