Customer Ratings & Reviews
- Model:
- 555227
- |
- SKU:
- 6371722
Customer reviews
Rating 4.1 out of 5 stars with 1957 reviews
(1,957 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Crap!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this thing at first. And then all the problems started happening. Would turn everything connected to it on, anytime I turned something connected to it on. That was fun. 3 months later, it’s dead. Won’t power up. Waste of money. I’m a very disappointed Philips Hue fan.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi Frankie, thank you for reaching out. We would love to help you on this matter! Could you send us a message through Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue): then we can start troubleshooting!
Rated 1 out of 5 stars
Poor Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has not worked well with my Apple TV and my LG CX OLED. I would not recommend this product. The picture cuts out all the time even when using the enhanced settings for Dolby Vision. It would be great for a Philips representative to reach out to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It foes not work! I bought 2 different HDMI cables & it keeps freezing the colors.
No, I would not recommend this to a friendRated 2 out of 5 stars
Its okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It isnt as cool as they make it out to be. You can skip this.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi Sprayz, thank you for your feedback. We would like to see if we can help you with gaining more out of the product, you can always reach out to us via Facebook or twitter about this.
Rated 1 out of 5 stars
does not detect signal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now we can not get to work , wanted to use it just on a monitor and Pc , also an xbox series x . nothing works , no signal detected at all. Will return it tomorrow if its not going work .
No, I would not recommend this to a friendRated 1 out of 5 stars
Great idea if only it works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to add this product to my home entertainment center only to find out the product is very flawed and seldom works the way it was intended. I returned the item the next day. So disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Apparently you'll be lucky if this thing can find the HDMI. Just waiting to take this thing back. According to reviews it takes over 45 minutes to 3 hours for it to sync. Mine has been going for 12 hours with no luck. Taking back
No, I would not recommend this to a friendRated 1 out of 5 stars
Wait until the next version
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh!!! I was very excited about this, all the videos watched on YouTube, I thought what a great addition to my home theater ... I spent hours trying to get this to work!! Couldn’t get any lights to sync with it... returned it
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi James, we're sorry to hear you returned the sync box. If you decide to give it another try, you can always reach out to our support teams on Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue. They're available 24/7, and will be happy to answer your questions or troubleshoot any issues you encounter.
Rated 5 out of 5 stars
Superb Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality product with a very cool & smart design. A+! A must have for anyone wanting a great home theatre system.
I would recommend this to a friendRated 1 out of 5 stars
It was great for the whole hour it worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about an hour or so. When I pressed the power button it would no longer sync to the app. I was unable to factory reset it to try and set it up again. Will be returning this hopefully for a non broken one
No, I would not recommend this to a friendRated 1 out of 5 stars
Big hopes but did not deliver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to use this, you need an Apple TV, Xbox, or another streaming device. It will not work if you connect it directly to your smart TV which is very disappointing
No, I would not recommend this to a friendRated 1 out of 5 stars
A bit disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item I ordered did not work. The box was damaged when it came. It was delivered 2 days late which I’m sure is due to COVID so it is understandable. Anyways, the item I paid a lot of money for did not work.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, we're sorry to hear that. Hopefully you have already been able to arrange a replacement through the store. If you are still experiencing issues with the sync box, you can always send a message to our support teams on Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue. They're always happy to help.
Rated 1 out of 5 stars
it did not meet my expectations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is disconnected quite frequently from the bridge, it is frustrating and really the stability of the connection between the bridge and the synchronization box is a disaster.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, we're sorry to hear that there are some issues with the connection. We'll be happy to have a look at this if you reach out to us on Facebook http://m.me/HuePhilips or Twitter https://twitter.com/tweethue.
Rated 1 out of 5 stars
Geek squad couldn’t get it to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had geek squad install. They were unable to get it to work properly. Schedule a day to come back after researching the problem. Because of Coronavirus, they canceled coming back out. I am in limbo right now
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hey Greg, you can always contact us on social media at:Facebook or Twitter at Facebook.com/huephilips or Twitter.com/tweethue This is where we offer 24/7 support!
Rated 1 out of 5 stars
Returned after 2 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only does this box not work with Dolby Vision, it forced my Apple TV to run at 50Hz and made the connection more unstable. Until there’s a better version of this thing, stick to the free Windows app.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your review. We just wanted to let you know that we have released a new firmware update for the sync box. Next to a few bug fixes, we have added support for Dolby Vision and HDR10+ content. It is now possible to synchronize your Philips Hue lights with these content formats (before only possible to passthrough content). Next to you can program Sync Box to respond to your standard TV remote control. Lastly you can control certain Sync Box functionalities with your voice, applicable to Google Assistant, Amazon Alexa and Apple Siri. If you have any further questions, please reach out to us via Facebook.com/huephilips or Twitter.com/tweethue.
Rated 1 out of 5 stars
Will not pair for setup!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device will not pair with Samsung Mobile devices. Tried with S10+ and Note 9. Prevents me from continuing setup in the Hue Sync App, so the device is useless. Even tried with iPhone 6 and Tablet. No luck.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi, thanks for posting your review. For Android users, it is also required to have Location services (GPS) turned on during the Bluetooth scan and configuration in order for the Bluetooth service to work. You can try to Kill the Hue Sync app, Power cycle the box, turn Bluetooth off and then on again on the phone, together with the Location services (GPS). After that, start the Hue Sync app and when asked about Blinking blue, choose yes. If you are still encountering issues with linking, feel free to send us a message on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue) where we can help you out.
Rated 5 out of 5 stars
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to set up! I would highly recommend Phillips for light sets.
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New TV, new phone, new everything and the software fails to connect. Wasted hours trying to find the answer with no results. Will return the sync box along with the light strip.
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to get set up. Tried for hours with no progress, kept getting stuck on confirming the connection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not great to set up
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how it does not work when you want it too? I don't like how slow the app loads and I have new equipment. Would not buy but it's great when it works. Just wait for an update.
No, I would not recommend this to a friend