Customer Ratings & Reviews
- Model:
- 555227
- SKU:
- 6371722
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the immersive experience and ease of use of the Hue Play HDMI Sync Box, praising its color accuracy and the generally smooth setup process. However, some customers find the price to be high and have reported compatibility and connectivity issues. A few users also mentioned occasional lag.
This summary was generated by AI based on customer reviews.
Not user friendly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly, I found it difficult to set up and use.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second one I bought. Both did not even turn on,
No, I would not recommend this to a friendWow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD ! nice entertainment additives to your rooms
I would recommend this to a friendNo support for 4k@120 hz. It’s going back.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s going back. It will not support 4k @ 120hz. Maybe some day they will catch up with high end tech.
No, I would not recommend this to a friendDoesnt play certain 4K blu ray discs at 4K and it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE! Doesnt play certain 4K blu ray discs at 4K and it downgrades it to HD.. Again, not all of them... very frustrating. returning everything.
No, I would not recommend this to a friendFinally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome been waiting for it to be back in stock
I would recommend this to a friendKinda sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as cool as I was hoping looking to return…"…………………….
No, I would not recommend this to a friendNot Ready
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After going on many forums, this product is not ready to sell. Had to return and am very frustrated with Phillips.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hey, thanks for your review. We are sorry to hear that. We would like to get in touch with you about this issue. We are always online to help. You can find us on Facebook (http://m.me/HuePhilips) or Twitter (https://twitter.com/tweethue) This is where we offer 24/7 support.
Too expensive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine does ok for what other products off amazon to do way better and for a 1:3 the price with more features. Sorry Phillips not impressed.
No, I would not recommend this to a friendTrash Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about a month then after a random update failed it would never connect to the wifi again turning it in a useless paperweight.
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thanks for your review. Sorry to hear about this connection issue you're experiencing. Please reset the sync box by pressing and holding the button on the front if it for 10 seconds? Could you then try the set up process again? If you still experience issues, please reach out to us via Facebook or Twitter. We're happy to help 24/7 there!
Not very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited to get this device thought it was gonna be awesome and it was til it wasn't kept freezing my lights and was a pain in o set up stay away
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi Kevin, thanks for your review. We're sorry to hear that the experience hasn't been a positive one so far. We'd like to change that and help get everything working correctly. Please reach out to us via Facebook (facebook.com/HuePhilips/) or Twitter (@tweethue) where we provide 24/7 support.
Would not connect to Wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance would not connect to wifi. Customer service said to disable 5GHz band while setting it up. I did. Still would not connect.
No, I would not recommend this to a friendWarning don’t buy !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing hardly ever works ,Garbage ! Philip doesn’t even try to do an update to fix all the bugs . Don’t waist your money .
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi John, thank you for your review. We're sorry to hear you're experiencing issues with the sync box. Our support teams will be happy to look into this with you if you send them a message on Facebook https://m.me/HuePhilips or Twitter https://twitter.com/tweethue.
Overly complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated and not simple to use. No auto detect on the input,
No, I would not recommend this to a friendReturned All Hue Products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function as well as I had hoped. Had many issues. Not worth the total $500+ investment into lighting.
No, I would not recommend this to a friendSound not workin after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks the sounds not workin on my tv now after about a month don’t but waste your money on this expensive rubbish
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for your message. We are sorry to hear you are experiencing this inconvenience. We would like to see how we can be of assistance. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards, Philips Consumer Care
never could get it to work right
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea, but never could get it to work correctly. The phillips help line was no use. returned it for a refund
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your message. We are sad to hear so, if you ever need any help with one of our products. We are available 24/7 on Facebook (http://m.me/HuePhilips) and Twitter (https://twitter.com/tweethue).
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a while and can’t seem to get this to work
No, I would not recommend this to a friendGreat Idea not ready yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to get this to work correctly with my apple tv. Love the concept but it's not ready yet.
No, I would not recommend this to a friendDo not buy! Drops video!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Causes repeated, intermittent no video for about 10 seconds each time it happens. Thanks, Phillips!
No, I would not recommend this to a friendBrand response from The Philips Lighting Team
Posted .Hi there, thank you for your review. We think we can help you with this issue! Please could you reach out to us via Facebook.com/huephilips or Twitter.com/tweethue? In the meantime, please try and reset the sync box by pressing and holding the button on the front of it for 10 seconds. We hope to hear from you soon.