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Customer Ratings & Reviews

Your price for this item is $39.99
The comparable value price is $49.99

Customer reviews

Rating 4.5 out of 5 stars with 207 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers highly value the ease of use and long battery life of the Beard and Hair Trimmer Series 5500, BT5511/49. They also appreciate the quality of the product and its effective trimming performance, with many describing it as a well-built and efficient device. Positive feedback frequently highlights the device's ease of maintenance and cleaning. The trimmer's ability to provide a smooth and quiet trimming experience was also praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 207 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best shaver I’ve ever purchased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a long lasting battery, and is a very precise shave!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shape is off

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband won’t use them because the guards are shaped odd he says.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    are excellent if they work! It stopped charging

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked only for a couple months now it doesn’t charge anymore. Unbelievable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Missing pouch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shaver just no pouch as it said it comes with missleading

    I would recommend this to a friend
    • Brand response from Philips
      Posted .

      Hi Steve, thanks for reaching out to us regarding your new Trimmer, congratulations! We are pleased to hear that your trimmer is meeting expectations, how disappointing that an item was missing from the box.

      We would like to help you further with this issue, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

      Kind regards,
      Philips Consumer Care philipsglobal

  • Pros mentioned:
    Battery life, Design, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great looking trimmer that does a great job

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This trimmer does exactly what it was designed to do providing a nice, clean trim. I used it on both facial hair as well as the top of my head and it worked well for both. The shape and design of the trimmer is top-notch - something that looks nice even if it’s out on your bathroom counter. The shape is ergonomic and fits nicely in the hand. The size is nice as it’s big enough to use confidently but it’s small enough that you can travel with it as well. It comes with 3 different guards to provide different cutting length options all the way from 0.4mm to 20mm. It also has a dial or “zoom wheel” as they call it to fine-tune the cutting length which is actually displayed and illuminated when you turn the device on. The zoom wheel works well and has plenty of grip even while using it with wet hands. Although the design of the trimmer itself is very sleek, I wish it came with a charging stand for better presentation while it’s charging. The charging cable is nice and long and the plug itself is short in height so it does not block other outlets. It takes about an hour to charge from fully drained and it says it is claimed for 100 minutes of use. I didn’t time this exactly but I easily got 2 weeks out of it with daily use. Overall this is a great trimmer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It did not work for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could return it, because it does not work for me. The product is not at fault.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Died after a few trims.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great when it worked. Tried to turn it on after a few months and nothing. Charge light won't even come on. Typical garbage electronics that are being produced these days. Too late to return.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hi there,

      Thank you for writing us a feedback about your Norelco Hair Trimmer. How unfortunate to hear that you are not a fan of the product, and it did not meet your expectations. We would like to clarify that when your device has not been used for a longer period of time, it is required that you fully charge it for 16 hours. We also highly recommend reading the user manual once again to learn about how you can maximize the use of the device.

      Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

      Hope to speak to you soon!

      Kind regards,
      Philips Consumer Care PhilipsBrand-EN_US

  • Rated 3 out of 5 stars

    Ok trimmer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t cut on one pass. Decent trimmer. But not one I’d recommend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good trim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep my beard short and this trimmer does the job well. Very few strokes required due to its very efficient cutting ability. One negative, as noted by others, is it does not trim close under the nose. I just remove the trimmer guard and it takes care of tha small remaining area.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value trimmer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value trimmer. Good build quality. Feels comfortable when using.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage, save your money and look elsewhere

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolute garbage, does not charge after a couple of chage cycles. peice of junk

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trimmer, I did not like

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like it, no ear and nose trimmer. Returned it to the store and will not recommend it to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor design and hard on skin. I wish I could return this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product, I was hoping this would help me during self cut my hair. But it is a total failure. And bestbuy does not give enough time to even return this product. Now I'm stuck with a product that I will not be using after paying more than $50 for it.

    No, I would not recommend this to a friend
    • Brand response from Philips Consumer Care
      Posted .

      Hi Morton,

      Thank you for writing us a feedback about your Hair Trimmer Series 5000. How unfortunate to hear that you are having difficulties using this for trimming your own hair. We highly recommend reading the user manual once again to learn about how you can maximize the use of the device.

      Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

      Hope to speak to you soon!

      Kind regards,
      Philips Consumer Care PhilipsBrand-EN_US

  • Rated 1 out of 5 stars

    Not for skin-close sideburn shave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to cut my sideburns close to the skin. Don't expect it to do this. It won't, and I didn't bother to take my receipt. Shame on me

    No, I would not recommend this to a friend
    • Brand response from Philips
      Posted .

      Hi, thank you for taking your time to leave this review. We are very sorry to read about your unsatisfactory experience with our trimmer, and we would like to see how we can help. May we suggest checking if the comb of your trimmer is attached correctly, and if you are using the correct attachment? Facial hair is usually stiffer than scalp hair. Hence, the beard attachment is designed and tested only for beards. The cutting element and comb of a beard trimmer are usually smaller than that of a hair clipper. This allows you to easily reach in smaller areas, like under your nose.
      Therefore, for an even trim, make sure you are using the correct attachment.
      However, if this did not help, please consider reaching out to us via one of our social media channels. We’re available 24/7 on Facebook and
      Twitter. Alternatively, you can reach out to us via the contact
      page on our website. One of our colleagues will then try their
      best to help you further.
      Hope to speak to you soon!
      Kind regards,
      Philips Consumer Care philipsglobal

  • Pros mentioned:
    Battery life, Design, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Norelco knows what to do

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Norelco trimmer for beards and head is very good. I've always been happy with Norelco shaving products in the past and again now. This trimmer has a comfortable feel in my hand and with the various attachments it gives you many options for your specific look. The razor gives a nice even cut. Again , done like only Norelco can do. The use between charge times is very good as well. The build quality is excellent. I used it to trim on my head and found it comfortable to use at those angles. You can wash it out after use which is always a plus versus those that you have to clean by tapping them against your hand to remove waste. Has a nice pouch. A very solid trimmer I am sure I will get many years of good use from it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pretty good trimmer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norelco 5000 series works pretty good at trimming beards, but sometimes it pulls instead of cutting the hairs so you have to clean it often. It does the job and provides a clean shave so that it always a good thing. A quick charge lasted about a good hour or a little more, of shaving. You honestly don't need the whole hour because it works very well and was done in no time. It did not come with a storage bag and I'm not sure if they normally do, but just throwing that out there. The attachments were perfect for trimming your beard and your head. They attach nicely and securely and measure out well for the area of where you want to shave. I was pretty impressed. Its a good size shaver and not real big or bulky. The cord length was a very good length to give you some room if your not right by an outlet. I would recommend this to a friend for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A good solid product that I full recommend.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips Norelco - 5000 series Trimmer is simply a solid, quality product for a reasonable price. I've been using Phillips Norelco shavers for years and have found them consistently excellent. Although the trim function found on most of their shavers has worked fine for my beard, adding the 5000 series Trimmer to my arsenal was a noticeable improvement. It's powerful, cuts clean and true, and the battery holds it's charge for a long time. I also 'buzz' my head and found that being able to do that with the attachment included with this unit was an unexpected plus. The easy-to-use adjustment wheel for varying the fine-tuned short cutting length was great. A good solid product that I full recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great beard trimmer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and holds charge for a while. Great price as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Trimmer, Gets the Job Done

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get exactly what you pay for with this model trimmer from Philips Norelco. Pros: - Quality blades that cut easily and neatly. - Works on both beards and head hair. Sideburn trimming was excellent. - Long battery life, can go over a week without charging depending on use. - Guide combs are provided if you want to eliminate risk of uneven cutting jobs. Cons: None This is an excellent model to consider if you are looking for a new grooming device. It can do pretty much everything you need except for providing a close shave (which it is not meant for). Definitely check it out!

    I would recommend this to a friend