Customer Ratings & Reviews
- Model:
- BT5511/49
- |
- SKU:
- 6317110
Customer reviews
Rating 4.5 out of 5 stars with 211 reviews
(211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Beard and Hair Trimmer Series 5500, BT5511/49 for its overall performance and excellent battery life. Many appreciate its ease of use and clean, sleek design. Some customers find the shaving performance satisfactory and like the product's size and wide range of settings.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the trimmer Precise and has different cut settings
I would recommend this to a friendRated 4 out of 5 stars
Solid Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trims well and feels solid and comfortable in the hand.
I would recommend this to a friendRated 4 out of 5 stars
Good one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good trimmer , like the vacuum feature .
I would recommend this to a friend- Pros mentioned:Design
Rated 2 out of 5 stars
trim and easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's light and easy in the hand. sometimes it pinches the skin .
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Best shaver I’ve ever purchased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a long lasting battery, and is a very precise shave!
I would recommend this to a friend Rated 3 out of 5 stars
Shape is off
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband won’t use them because the guards are shaped odd he says.
No, I would not recommend this to a friendRated 3 out of 5 stars
are excellent if they work! It stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked only for a couple months now it doesn’t charge anymore. Unbelievable.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Design, Ease of use
Rated 5 out of 5 stars
Great looking trimmer that does a great job
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This trimmer does exactly what it was designed to do providing a nice, clean trim. I used it on both facial hair as well as the top of my head and it worked well for both. The shape and design of the trimmer is top-notch - something that looks nice even if it’s out on your bathroom counter. The shape is ergonomic and fits nicely in the hand. The size is nice as it’s big enough to use confidently but it’s small enough that you can travel with it as well. It comes with 3 different guards to provide different cutting length options all the way from 0.4mm to 20mm. It also has a dial or “zoom wheel” as they call it to fine-tune the cutting length which is actually displayed and illuminated when you turn the device on. The zoom wheel works well and has plenty of grip even while using it with wet hands. Although the design of the trimmer itself is very sleek, I wish it came with a charging stand for better presentation while it’s charging. The charging cable is nice and long and the plug itself is short in height so it does not block other outlets. It takes about an hour to charge from fully drained and it says it is claimed for 100 minutes of use. I didn’t time this exactly but I easily got 2 weeks out of it with daily use. Overall this is a great trimmer.
I would recommend this to a friend Rated 2 out of 5 stars
Missing pouch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great shaver just no pouch as it said it comes with missleading
I would recommend this to a friendBrand response from Philips
Posted .Hi Steve, thanks for reaching out to us regarding your new Trimmer, congratulations! We are pleased to hear that your trimmer is meeting expectations, how disappointing that an item was missing from the box.
We would like to help you further with this issue, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 3 out of 5 stars
It did not work for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could return it, because it does not work for me. The product is not at fault.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Died after a few trims.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great when it worked. Tried to turn it on after a few months and nothing. Charge light won't even come on. Typical garbage electronics that are being produced these days. Too late to return.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for writing us a feedback about your Norelco Hair Trimmer. How unfortunate to hear that you are not a fan of the product, and it did not meet your expectations. We would like to clarify that when your device has not been used for a longer period of time, it is required that you fully charge it for 16 hours. We also highly recommend reading the user manual once again to learn about how you can maximize the use of the device.
Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 3 out of 5 stars
Ok trimmer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cut on one pass. Decent trimmer. But not one I’d recommend.
No, I would not recommend this to a friendRated 4 out of 5 stars
Very good trim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep my beard short and this trimmer does the job well. Very few strokes required due to its very efficient cutting ability. One negative, as noted by others, is it does not trim close under the nose. I just remove the trimmer guard and it takes care of tha small remaining area.
I would recommend this to a friendRated 4 out of 5 stars
Good value trimmer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value trimmer. Good build quality. Feels comfortable when using.
I would recommend this to a friendRated 1 out of 5 stars
Garbage, save your money and look elsewhere
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute garbage, does not charge after a couple of chage cycles. peice of junk
No, I would not recommend this to a friendRated 2 out of 5 stars
Trimmer, I did not like
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like it, no ear and nose trimmer. Returned it to the store and will not recommend it to anyone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor design and hard on skin. I wish I could return this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product, I was hoping this would help me during self cut my hair. But it is a total failure. And bestbuy does not give enough time to even return this product. Now I'm stuck with a product that I will not be using after paying more than $50 for it.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Morton,
Thank you for writing us a feedback about your Hair Trimmer Series 5000. How unfortunate to hear that you are having difficulties using this for trimming your own hair. We highly recommend reading the user manual once again to learn about how you can maximize the use of the device.
Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 1 out of 5 stars
Not for skin-close sideburn shave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to cut my sideburns close to the skin. Don't expect it to do this. It won't, and I didn't bother to take my receipt. Shame on me
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thank you for taking your time to leave this review. We are very sorry to read about your unsatisfactory experience with our trimmer, and we would like to see how we can help. May we suggest checking if the comb of your trimmer is attached correctly, and if you are using the correct attachment? Facial hair is usually stiffer than scalp hair. Hence, the beard attachment is designed and tested only for beards. The cutting element and comb of a beard trimmer are usually smaller than that of a hair clipper. This allows you to easily reach in smaller areas, like under your nose.
Therefore, for an even trim, make sure you are using the correct attachment.
However, if this did not help, please consider reaching out to us via one of our social media channels. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Pros mentioned:Battery life, Design, Overall performance
Rated 5 out of 5 stars
Norelco knows what to do
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Norelco trimmer for beards and head is very good. I've always been happy with Norelco shaving products in the past and again now. This trimmer has a comfortable feel in my hand and with the various attachments it gives you many options for your specific look. The razor gives a nice even cut. Again , done like only Norelco can do. The use between charge times is very good as well. The build quality is excellent. I used it to trim on my head and found it comfortable to use at those angles. You can wash it out after use which is always a plus versus those that you have to clean by tapping them against your hand to remove waste. Has a nice pouch. A very solid trimmer I am sure I will get many years of good use from it.
I would recommend this to a friend












