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Customer reviews

Rating 4.8 out of 5 stars with 198 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the Beard Trimmer and Hair Clipper Series 5000 for its overall performance, ease of use, and excellent battery life. Many appreciate its convenient portability and precise trimming capabilities. Positive feedback also highlights the device's adjustable features and the quality of its blades. The affordable price point is another frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 198 reviews
  • Pros mentioned:
    Adjustability, Battery life

    Rated 5 out of 5 stars

    A worthy buy in the range of premium trimmers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid product and excellent service by the BestBuy staff as well. 1) The trimmer has multiple and adjustable clips which is suitable for different hair lengths. 2) Battery life is extremely good. 3) It was available in a BestBuy store near me the day I placed my order. Overall, a product worth buying from BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of clippers!Glad Ive found these great charges,good selection

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works amazing , the results are what the product promises

    I would recommend this to a friend
  • Pros mentioned:
    Adjustability, Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sharp blades, smooth fades, quick-change guards

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips Norelco Philips BT5502/40 is the first new hair trimmer that I’ve purchase in a long while. This 5000 series trimmer comes with three attachments, a short beard guard and both a short and long hair guard. While the device doesn’t have any flashy features of modern tech, like an LCD display or intelligent sensing features, its simple design performs great as a basic trimmer with quick-change guards and an easy-to-adjust zoom wheel for selecting the desired hair length. The only “digital-age” feature you’ll find is the charging indicator light for the internal battery which flashes green when the unit is charging and remains a steady green for 30 minutes after reaching a full charge (before turning off). It can be used wirelessly for about 90 minutes on a full, one-hour charge. The connector is proprietary though, so that means if you lose the charger, you’ll need to replace with an identical one. You can, however, use the trimmers while it is plugged-in and charging. Both short guards can be set to lengths of 0.4 mm to 10 mm and adjust in increments of 0.2 mm until to 2 mm, then 0.5mm increments up to 5mm, and thereafter 1mm increments to 10mm using the scroll wheel above the power button. Similarly, with the longer hair clipper guide, the adjustments are 0.2 mm from 10.4 mm to 12 mm, 0.5mm up to 15mm, and 1 mm up to 20 mm. Swapping the guards is as simple as pulling up on them firmly and pressing the new one in until it clicks. In total there are 40 individual length settings for hair length depending on your needs and style preference. The rubberized zoom wheel has textured grips on it and is exposed on the front and back of the unit making it easy to rotate it with two fingers. Pay close attention to the colored numbers and icons (beard vs hair) on the back of the guards as these indicate their intended use and correspond to the length indicator above the zoom dial: the upper silver number denotes the length when using either of the short guards and the lower blue number is only for the longer hair guard. While the beard guard is black and has a much shorter profile, the two gray hair guards look nearly identical, and if you mix them up like I did my first time using this tool, you may end up with a shorter and higher fade than you intended! The dual-action short hair guards simultaneously lift low lying hairs close to the skin, while the secondary guide teeth sets the length to ensure that every hair is cut to the same length and not missed by the trimmer. However, I found that this type of guard didn’t work well with trim templates/headbands, as they the secondary set of teeth on the guard tended to catch on the template’s edges. Without using any guard, you can get a pretty close shave down to 1/64th of an inch and precisely shape your neckline, target single hairs, or create clean lines. Note, though, that you’ll still have a smidge of stubble left, so if you want smooth, bare skin, you will have to follow up with a razor. I like that the unit has a slight downward bend just above the hand grip, since this allows me to hold the trimmer at a lower, more comfortable angle when using on my face, rather than with my arm straight out. This also allows me to easily execute a flicking out motion when trimming up the sides of my hair for creating a smooth fade transition. With the number of increments and lengths available, I was able to achieve a fairly decent fade on the sides and back of my head, by myself, with a little bit of effort and patience. The trimmers are fully waterproof with an IPX7 rating and can be washed under running water, but using while it in the shower is not recommended. The unit includes a small plastic brush for cleaning, and the stainless steel dual cutting blades are removable and replaceable as well. The blades are self-sharpening too and never require oiling, and the device carries a full five-year warranty (excluding the blade and guards). It doesn’t come with a travel or storage case though, and there’s no travel lock on the device to prevent the power button from being activated, so just be mindful that it would be possible to inadvertently switch it on when stowed with other items. Overall, the trimmers work well, and I was able to trim both my facial hair and the hair on my head to my satisfaction. I went from 9 months of untamed hair growth i.e. fully wolfed out, to neat and trim with only these trimmers and only a little bit of scissor work on top, and I look forward to trying out different looks and styles using the full range of lengths options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sharp, smooth and even

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing zips right through the hair and I didn’t get a single snag. The grip is comfortable and didn’t have any moment of accidentally hitting the power button like I have on some, I just wish it was a little more noticeable as the black plastic blends in with the rest. Once you know where it is, it’s not hard to miss, just a little color would help first time use. The guards are easy to interchange and hold stable. The adjustments are easy to get the height you prefer, to an extent. The whole thing is fairly light compared to some and easy to clean. The only drawback is that it is only washable on the blades and not waterproof like a different model I have. But, that model doesn’t have an easy adjustable knob in the middle of it like this one, so it comes down to how you intend to use it most. Imaged is my shaved head with just the straight blade to show how close it can get. Overall, straight out of the package and charged they cut really smooth and provide a nice even cut. Even if they aren’t charged, you can use it while plugged in. They are a little bigger than some sets, but the size doesn’t make them any heavier, just easier to hold onto.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustability, Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect for Beard and Head Hair Trimming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Philips Norelco 5000 series beard and hair trimmer really gets the job done. It offers quality manufacturing, adjustable cutting lengths, long battery life, and most importantly powerful cutting action. I prefer a neat, trimmed beard so I am very familiar with beard trimmers. Philips Norelco is my go to brand for electric personal grooming products due to their consistent high performance. As expected, this trimmer provides top-notch performance for trimming the beard and even head, due to the included guard attachments. Upon activation, it pulsates with obvious power, while remaining easy to handle. The razor blade cutting action cuts cleanly and leaves me with a very satisfactory neat and even look. The 3 included comb attachments (beard and stubble, short hair, long hair) make sculpting a beard or head hair at home quick and easy. The length setting is adjustable from 0.4 to 10.4 in 0.2 increments. It can be used with a guard to closely edge the beard or sideburns. It is not a wet/dry product but it is fully washable which makes clean up convenient. It has a 90 minute run time from a fully charged battery but can also be used corded.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Beard trimmer that requires no oil

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phillips cordless/corded beard and hair trimmer is a awesome addition to have in your tool kit in the way of personal grooming. The set up is very basic but gets the job with ease and comfort. Out of the box your going to get everything you need to get you started including the main unit, power cord and 3 different size adapters. The unit can be used both as a plug in or cordless. Charge time took less than a hour and should yield roughly around 30 hours of run time give or take. Obliviously i have yet to test its run time as it would probably take a few months to put this to the test. This trimmer requires no oil which is a big plus for me as i hate the clean up associated with a oiled clipper. The hair always seems to stick more to the blades and hair removal always requires more work. Now this is a dry trimmer meaning it can not be used in the shower however it does allow you to use water to clean the head and blades without worrying about damage to the unit itself. The cut is very crisp and clean, and surprisingly for not taking any oil i never once got any snag or skin pull. If you are the kind of person that prefers to add lines to your beard or hair for hard parts then you'll be happy to know that the zero blade takes you down to the skin and give almost a razor like cut. All in all this is a pretty standard set up for a beard/hair trimmer. Few key notes to take from this. There is no heads up display on the trimmer so you can not see actual physical battery level. There are no speed adjustments to the motor or easy quick take down of the blades. The unit does not coming with any cleaning utensils so those will all need to be purchased separately. Also i have seen some newer clippers come out with Bluetooth connectivity believe it or not however this unit does not support that function fyi. The quick charge time and long battery life combined with a skin close cut make this a big plus for me. In the end i dont need all the fancy hardware, i just need it to do its job and do it well which this trimmer clearly does. The different adapters and precise zero cut means that for all you beard lovers out there you will have absolutely no problem shaping and trimming your beard to the style you are trying to achieve.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustability, Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent for beard management

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this product specifically because its designed for beard grooming. I have another Philips grooming tool, this one is much larger and the build seems to be more solid and of higher quality. I’m more of a ‘stubble’ guy and prefer to keep my whiskers pretty tight. This product is great for that, particularly due to the quick adjustable wheel in the front. Because the head is much larger than my grooming tool, this trimmer is very fast at trimming your entire beard. My small grooming tool’s battery lasts extremely long. Since this tool is much larger I’m assuming it has a larger battery as well. I haven’t run out yet but the literature says up to 90 minutes of run time. Since it trims your beard in mere seconds that’s a lot of runtime without recharging. It would be nice if it came with some kind of travel bag but that's a minor issue. Fully washable, self-sharpening blades, and has several attachments if I decide to grow my beard out longer. Overall, it does its job very well and is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Game Changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Philips Norelco Beard Trimmer and Hair Clipper Series 5000 in Black and Silver is an absolute game-changer for grooming. Its sleek design and comfortable grip make it a pleasure to use, but the real standout feature is its incredible precision with length settings. With numerous intuitive options, achieving your desired beard length or haircut is effortless and incredibly consistent. Whether you prefer a close trim or a longer, styled look, this trimmer delivers flawless results every time. It's powerful, easy to clean, and holds a charge exceptionally well. A truly fantastic grooming tool that combines versatility with top-tier performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Groomed look for a maintained beard

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a guy that likes to grow out my facial hair I think this is a must have tool in my grooming and maintenance routine. This Philips Norelco beard trimmer 5500 is a nice way to keep my look looking controlled. Consisting of the trimmer itself, a beard comb, a short hair comb, and a long hair comb. You can utilize this trimmer in a multi-function capacity as it will allow for hair clipping and also beard length maintenance. This trimmer is fully washable and can be rinsed under running water. Full metal blades ensure a nice sharp cut over and over again. You should be able to get yourself appx. 90 minutes of total run time when using a fully charged trimmer. The great thing about this trimmer is that it will turn on and operate while corded so you can use this with and without the cord. This is helpful if you forgot to charge it previously and now need to operate it immediately. So far after using this for a few days the beard/stubble comb has been very helpful. The trimmer itself can maintain multiple settings with its quick adjustable length turning wheel that gives up to 40 length settings. This is a smooth operating unit and quickly clips the hairs as you glide the head of the trimmer over the surface. For myself I have been growing my beard and like to have a maintained and trimmed look. My beard looks out of control with hairs of various length in varying directions. I can easily find the right setting and glide the trimmer across my beard to make a nice even length beard across the whole face. When using this trimmer without a guard I can easily make my edging precise and accurate for beard or hair line trims. Well worth it and a must have for anyone that likes to keep stubble and beard looks occasionally or permanently. PRO: Cordless and corded use Multiple settings to get the desired beard length CON: n/a

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fabulous trimmer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in love with this Philips Norelco Beard and Hair Trimmer Series 5000, BT5502/40. This trimmer is well-made, has a good grip, and is fully washable. In addition, the one pass and even cut are what this trimmer stands out for. Usually, with my older models and other brands that I have been using for years, the trim seems uneven even after several passes, but this trimmer is truly ONE PASS with its trim level adjustment, and the result is very satisfying. Also, the self-sharpening feature and no maintenance required are fabulous. Cleaning is easy; I run it under tap water, wipe it, and leave it for a couple of hours, and it looks new again. I'm not used to leaving my beard long, so I rarely use combo guards. Nevertheless, they are of high quality. Charging is fast, the motor is strong, and the cutting is smooth. No oil and replacement blades make it a perfect companion and great addition to my other trimmers. Tangible and satisfactory results!! I wish Philips had included a travel pouch with it. I have no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustability, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    No pulls, no burns, no cuts … just great trims

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips Norelco Beard trimmer BT5502/40 I’ve used a variety of trimmers for many years. This newest iteration from Philips Norelco represents a number of improvements over previous generations of these handy grooming accessories. I’m already using it with success and satisfaction. The first of the improvements is the feel in your hand. This is either a professional tool or it mimics one perfectly. It’s got a little heft and solidity, the switch and dial are high quality, and the materials are textured properly in the right places. There are measurements on the dial which allows me to replicate various trim or hair cutting lengths. The attachments are a bit lighter weight, but unless you swap in metal this nice quality plastic and appears up to the job. The motor purrs with serious intent. And I’m liking the fact that you can use the trimmer plugged in or not. The battery life is hard to determine right now, but if it’s typical Philips Norelco it will last me many weeks (at 5-8 minutes per use). Like I said in my title, there are no disappointments. I have not suffered from hair pulling, no burns from too close a cut, and I’ve not managed to cut skin. So far, it’s great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Clean cut and well designed, but a little large

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillips has made a lot of shavers over the years. As fashion changes, they have adapted by making stubble razors. There are two approaches to leaving stubble on your face: separate combs and dial a length. With separate combs, each comb / hair guide is for a preset length (i.e. 2mm, 4mm, 15mm). This locks you in to only the lengths that the razor comes with. It also puts you in an awkward position if you ever loose a comb as replacements can be challenging to get. The combs though are designed to stand the hair up all the way down to the blade, allowing for more hair to be cut per pass. This razor uses the other approach of having a wider range of length options which then requires using a hollow comb. The comb still straightens the hair in front of the cutting blades. This design can work better if you’re changing the length of your hair on different parts of your face or head (i.e. a goatee with stubble on your cheeks). The razor comes with 3 combs in total: 1 for close facial hair, 1 for longer facial hair, and 1 for longer body hair and for haircuts. My choice is to wear a close cropped beard. My previous razor was making a lot of noise and the comb was loose. It appears that over time, the connection between the blade and the razor wore out. The loose vibration caused the noise. I’d had it for more than 5 years, so no complaints on how long it lasted. During that time, it shaved consistently until close to the end. I have every confidence that the new Phillips razor will last at least as long. I got fixed length razor at first. It’s compact and feels very solid. I was concerned about bringing different length combs with me when on business as I like to trim both my beard and my hair on the sides. I picked up this razor to have a single unit which could stay in my travel bag, if I didn’t like it for every day use. I found that I missed the more compact and lighter weight razor when I wasn’t at home. The extra comb was less of a concern for short trips, which are common for me. I just don’t worry about my head hair as much. Even though it’s a little larger and heavier, it still cleans easily, requiring only a rinse under water to get the hair off. The charge lasts over 90 minute in my testing. Phillips says it should last 110 minutes on a 1 hour charge. It will also run with the charger plugged in, just in case it runs down unexpectedly on you. While not as small as the fixed comb razer, it’s still fairly compact and fits in my toiletry bag nicely. Overall, I really liked this razor. It just turned out to be not quite what I was looking for. Hopefully, I can shed some light and what the differences are and that it helps you determine which of the many Phillips models that Best Buy stocks will be the right one for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Phillips is the best shaver/ trimmer brand PERIOD!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using phillps trimmers and shavers since 1995, and before me my father used the Phillips since the mighty Eighties! this trimmer is a little special for me because I have gifted it to my son and it is his best trimmer ever. This Norelco 5000 is very well balanced in the hand, it feels natural. the build quality is what you expect from Phillips. reliable, will last forever! the battery does last about 2 weeks worth of trimming or about an hour and a half, and for a change you can actually use the trimmer while charging (a great feature to be added to Norelco series) it is fully washable and usable if you trim while in the shower. grips very well in hand and is ergonomic. this is a self sharpening blade, which means you do not need to oil it every once in a while and the blades are stainless steel. the trimmer comes with the charger and 3 guard attachments for different trimming lengths and the trimmer itself has a wheel that would raise or lower the blades while the guards are on to enable more adjustment. I am very happy with this trimmer and I know that my son loves it too because of the quality and because it represents a milestone for him.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome Beard Trimmer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a beard that you want to keep trimmed requires a great product. And that's what you get with this Phillips Norelco beard trimmer. Unboxing experience was typical, nothing to note. You get 3 guards the power/charging cord and a little brush for cleaning. After unboxing I charged the unit over night to make sure I had full power before I used it. This trimmer works very well. I have course hair and I have had trimmers that didnt do a good job with it but this one takes the cake. I think they have a winner on their hands. And at a great respectable price. Once you place a guard on you can adjust the dial above the power button to fine tune your trimming length. it's really intuitive and helps get that perfect trim every time. The last trimmer I purchased broke after a month and I ended up taping the blade one. This Norelco trimmer is better built and appears that it will stand up to the test of time. The Phillips Norelco name has been around forever so I feel like they know what they're doing. I can easily recommend this beard trimmer for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Great beginner/intermediate trimmer!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im still using this today after like 4 years. Still trims and cuts the best. Definitely recommend if you are looking for a first class trimmer. Battery life is also really good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite shaver and it’s sells for a very good price. This shaver cuts very good on your head or other body areas. It holds a charge from its battery for a long time, making cutting so convenient because it’s cordless.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Trimmer, Feels good to the touch.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that does the job well, I was ecstatic that they put the adjustable length settings built right into the shaver itself. You can spin a little dial to the desired length. No more loose parts everywhere for the trimmer or searching that hard to find the increments that you need. (0.4-20) is the adjustable settings. This Norelco trimmer comes with a 1x beard & stubble comb, 1x Short hair comb, 1x long hair comb also a small brush. Not many parts but that’s the best part about them. The five-minute quick charge is good for one trim if you forget to charge it; it last about 90 minutes so the battery does last long enough for my needs. This beard trimmer 5500 is fully washable underwater and can be used while charging. Blades feel very smooth to the touch and they cut the hair with no snagging or anything. Just a very clean cut. The comb lifts and guides the hair so it evens the trim. If you are feeling adventurous, Phillips has a grooming app that gives you tips on how to shave a little bit better. Feels durable in the hand as well and doesn’t feel cheap. Overall this seems to be adding up to a great beard trimmer but it also can cut hair as well. It’s small enough to take with you places. Battery life is good and it gets the job done. Love the adjustable settings on the trimmer, Phillips does what they do best and they make good electric shavers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Like this trimmer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates easily and cuts well an comfortably. My previous one had a charging stand, which I liked, but this one has only a charging cord. Thus it looks less neat on my counter when charging, but that's not a big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustability, Battery life

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price. Little bulky to hold, but light weight. Cut length adjustment is so easy with the turning knob. Charge stay for at least 5-6 trims

    I would recommend this to a friend
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