Customer Ratings & Reviews
- Model:
- MG5750/49
- SKU:
- 5821700
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the Multigroom 5000 Trimmer's ease of use, long battery life, and ample attachments as significant advantages. Many also praise its performance and value for the price, highlighting its lightweight design. While some users found the shaving quality could be improved and expressed concerns about the charging indicator, the positive feedback on other features outweighs these criticisms.
This summary was generated by AI based on customer reviews.
power button have a manufacturer defect.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only used 3 or 4 times, then power button turn itself on back by itself in closet, and stay on. won't turn off, the device seems to have a manufacturer defect. Creepy
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for taking the time to write a review. We would be happy to look into this issue straight away for you.
Please get in touch with us via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
plenty of attachments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not shave close enough and nose trimmer is not very good
No, I would not recommend this to a friendBroke after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality You would expect electronics to last longer than 3 months Don’t waste your money The Gillette electronic shaver for $20 is better and lasts years
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hello Jesh,
Thanks for taking the time to bring this to our attention here. We do regret to hear that you're unsatisfied with the quality of the multi-groomer and that is has stopped working after 3 months. That should not happen of course and we'd very much like to see how we can help out.
It is possible that the battery of your Philips Groomer has run out. We advise you to fully charge your groomer and then try turning it on again. We also recommend oiling your groomer regularly. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. Another thing that could help is to clean your groomer regularly in order for it to function properly. Hair or debris can get stuck in the device and affect its performance. Please clean your trimmer as per manual.
We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Here we go one Month after I can’t return it to
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So one month after i can’t return it to the store it breaks down , turns on by itself
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi! Thanks for flagging this with us here. What a shame that your trimmer is no longer functioning properly. We would very much like to investigate this further to see how we can help out. If you’d like, you can reach out to us via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Pros mentioned:Battery life
Awesome product.. must try!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product from Philips, have been using this for almost 5 years. Excellent battery backup, very fast charging. Highly recommend this.. must try!!!
I would recommend this to a friend Defective product. Wouldn’t recommend buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been Philips for decades but this product is sub par and of poor quality. Its not charging and stopped working after 2 weeks and I am asking for refund.
No, I would not recommend this to a friendBrand response from Answered by Philips
Posted .Hi,
Thank you for sharing your experience here. We're sorry to hear that your trimmer stopped working and is not charging. It could help if you charge the trimmer for 8 hour sstraight, without interrupting. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Philips
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes not working. I don't know why, but I incured this problem often. I really wanted to buy Philips and now I don't want to buy Bestbuy
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for sharing this, we are sorry to hear that you have been having issues with your trimmer. We would love to see if we can help you with this. Would you mind reaching out to us via social media, so we can have a closer look at this issue for you? We’re available 24/7 on Facebook and Twitter.
Hope to speak to you soon.
Dissatisfied
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed and dissatisfied. Bought it, used it twice and it never worked. Had to trash it. Total waste of my money.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Tanvir,
Thank you for taking the time to share your experience with us. We are sorry to hear you had some issues with your Multigroom 5000 Trimmer. We can imagine it is quite disappointing when a new product doesn't work as expected. We would be happy to look into it for you if you wish, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Defective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In just a little over a month it started turning on by itself. Did that until it ran out of charge and then stopped working completely. Does not take a charge. Do not buy.
No, I would not recommend this to a friendBrand response from Answered by Philips
Posted .Hi Jenlyn,
Thank you for writing us a feedback about your Multigroomer. We regret to hear that it is now having some charging issues. We would like to confirm if you have already tried plugging it through different electric sockets in your household? And when you do, is the charging light indication on? Furthermore, kindly ensure that you are using the original charger that came from the packaging. Should you need some further assistance from us, we would be happy to speak to you on our official social media channels below.
Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Turn on by itself
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, it turn on by itself automatically in the middle of night. Now it keeps turning on by itself. Bad product.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Nicolas,
Thank you for taking the time to reach out. We're sorry to hear your Multigroom trimmer is not working properly. Have you tried fully charging the trimmer and then turning it on?
If this doesn't solve the issue, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Pros mentioned:Battery life
Excellent Groomer - Trimmer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Philips Norelco 5000 is a great buy. It’s many accessories are excellent and the device cuts without pulling hairs or feeling uncomfortable. The accessories are easy to clean with a simple rinse in the sink and the battery didn’t let me down. If you are looking to trim your beard, mustache, neck or hair in and around your ears and nose, this will absolutely not disappoint.
I would recommend this to a friend - Pros mentioned:Battery life
What is there to say, it’s a Norelco.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried many trimmers and always go back to Norelco. The motor is strong and the blades are sharp, cutting through my beard and hair like a hot knife through butter. There is a nice selection of guards that snap on the blades rather than one adjustable guard. This is not a problem for me as I generally use one length and put the rest in the bag. The Multigroom 5000 also comes with an additional wider blade for cutting hair, a precision blade which is about a half inch wide for detail trimming and a round blade for trimming ear and nose hair. The trimmer is rechargeable and says a full charge will provide about 3 hours of run time. The first charge is still going strong with over a week of daily beard trimming. You can also use it with the cord which is a really nice feature should you forget to charge it. Speaking of charging, my only complaint about this trimmer is there is no charging indicator. You simply plug it in for an hour and it’s supposed to be good to go. Watch out when you open the package, most of the guards are packaged under the tray and will fall to the floor if you just slide it out. Pros: 3 hour run time on a one hour charge Corded use when needed Sharp blades & strong motor 4-year warranty Price/value Cons: No charging indicator Lots of pieces. Packaging I highly recommend this trimmer!
I would recommend this to a friend NOT RECOMMEND
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it after reading great reviews but this thing all of a sudden stopped working within a month.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there, Saadi. Thank you for your message. We are sorry to hear about the inconvenience. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Not Like Before
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to own one and thought I should buy a new one, but when I first tried using it it just wouldn't turn on. I even charged for a long time, still wouldn't turn on.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there, thanks for reaching out. We're sorry to hear your trimmer seems to be acting up this way. Please know that we'd be happy to see how we can help. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Died after a couple of months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was OK when it worked but completely died in less than 2 months.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there, Gergg. Thank you for taking the time to reach out. We're sorry to hear that your Multi-groomer died after such a short period. We'd recommend trying a different outlet and cleaning your trimmer to see if that helps. If the issue persist then please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt last long havent had for 2 years and wont charge anymore it gave out and dont use it daily maybe weekly at most
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thank you for taking your time to leave this review. We are very sorry to read that your experience with our multigroom was unsatisfactory, and we would like to see how we can help. May we suggest fully charging your appliance for at least 8 hours, on the working power outlet and away from metal surfaces that may interfere during the charging? Additionally, could you please check if the cutting element of your groomer is not blocked by hairs or dirt?
However, we would still gladly look into this issue further. Please consider reaching out to us via social media. We’re available 24/7 on Facebook and
Twitter. Alternatively, you can reach out to us via the contact
page on our website. One of our colleagues will then try their
best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not like other Philips kits. There is no adjustment knob instead there are each level adapters which is not handy
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Naren,
We are sorry to hear that the product did not live up to your expectations.
In case needed, please note that The Philips Multigroom 5000 trimmer has DualCut technology that offers cut in two directions.
We can appreciate how this must be disappointing, so if you'd like to discuss this further, please don't hesitate to get in touch at any time via social media or the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this, you get what you pay for with this. It will definitely cut you. Pay the extra cash for a better one
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello Blest,
Thanks for sharing your feedback, and we're very sorry to hear about your experience with our trimmer. Did you have a small accident, if we can understand your text? If so, this shouldn't happen, and we hope you are doing well. We’d like to look into your case, and find out how this might have happened to you as soon as possible. Please, feel free to reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Broke within 5 months of usage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine till it broke within 5 months of use. If you decide buy anyway, you will regret if you do not buy warranty coverage
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Veer, we are sorry to hear that your multigroom trimmer it's not working as it should. We would like to investigate further and give you the best assistance as possible. Please feel free to get in touch via social media explaining what happened with your trimmer. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Don’t. Buy.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t. Buy. This. They die so easily. After purchasing multiple Norelco razors that did not last, I won’t be buying anymore.
I would recommend this to a friendBrand response from Philips
Posted .Hi there, thank you for reviewing the Multigroom 5000 Trimmer. We're sorry to hear that your experiences with both this model and the Norelco device you've owned before have been far from good when it comes to the lifespan. Of course, we want you to be able to enjoy our products for many years. If you still have the Multigroom in your possession and if charging the device for 2 hours via different outlets doesn't make a difference, then please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care