Customer Ratings & Reviews
- Model:
- MG7770/49
- |
- SKU:
- 6165926
Customer reviews
Rating 4.7 out of 5 stars with 1172 reviews
(1,172 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the Multigroom 9000 Trimmer's long battery life, the variety and quality of its attachments, and its ease of use. Many appreciate the trimmer's ability to handle various grooming needs, from trimming beards and hair to body grooming. The inclusion of numerous accessories and a convenient case are also frequently praised. While some mention the waterproof feature as a plus, there are no significant negative comments reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Attachments, Battery life
Rated 4 out of 5 stars
Hair today, gone tomorrow.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Philips Norelco 9000 Multigroomer is a solid product that even a werewolf would appreciate. I'm no werewolf but here's my take: PROS • Easy to handle and carry • Lots of attachments for precise grooming • Battery lasts 6 hours as advertised. Hopefully it does not degrade too quickly. • Easy to clean by rinsing under warm water • Comes with a nice case to contain everything CONS • The attachments are not well marked or organized. They come in little plastics bags that don't reseal, and over time they will get become one big pile if you’re not careful. Then again, you’re likely to ever only use a handful of them. • The wide trimmer blade is not quite wide enough to work as a true haircut trimmer for most people. For that, you will still want a dedicated haircut trimmer, else it will take you a long time. Note: I use this as a haircutter anyway because my hair is fine, and I'm follicle-challenged on top. So for me, pulling out this wireless multigroomer is more convenient than my wired haircutter. OTHER Do check the specifications for the guard length you need. For example, I prefer a 1/8" guard for the hair cutting blade, but the package's shortest one is 5/32". I would certainly put this on your shortlist of trimmers.
I would recommend this to a friend Rated 2 out of 5 stars
Poor longevity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cutting after 4 months of use. If you buy this be sure to purchase a warranty! I had to switch to the larger attachment but who knows when that will go out!
No, I would not recommend this to a friendRated 2 out of 5 stars
Trimming only, not recommended for haircuts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased with the intent of cutting my hair with it. Not advisable unless you plan to only use it for trimming.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Charley,
Thank you for writing us a feedback about your Norelco Multigroomer Series 9000. How unfortunate to hear that you are not a fan of the product, and you did not find it to be useful for trimming your hair. We would like to clarify that there is an attachment from the package that is inteded to trim your hair effectively. You may use this on your next trimming session. Please also ensure that your groomer is regularly cleaned every after use, so you do not find it dull on your next shaving session. We also highly recommend reading the user manual once again to learn about how you can maximize the use of the device.
Should you need some further assistance from us, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 2 out of 5 stars
Worked Great, but only for 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great groomer while it lasted, but stopped working after 4 months.
No, I would not recommend this to a friend- Pros mentioned:Attachments, Battery life
Rated 5 out of 5 stars
All in One Trimmer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing trimmer with all the attachments you could hope for. The battery holds a charge for several days and I can use it in the shower, so it's very convenient. I used the hair trimming guides to trim my Dad's hair and it was a breeze. It was super easy to clean and it even comes with a case to hold all the attachments. I can't recommend this trimmer enough.
I would recommend this to a friend Rated 1 out of 5 stars
Noo as good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This shaver looked to be a shaver that would bean everyday use for me. When I first use it the blade did not shave good some areas and they felt cheap. I feel they could done better with the blades at the price I paid. Also the case should have been larger because they cram so many pieces in it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy sells used and returned trimmers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this trimmer and did a store pick up. Once I saw it, I instantly returned it, because it had smudges on it. All of the trimmers they had were used and returned. They tried selling it as if it was new. Thats absolutely disgusting, to sell trimmers that were returned.
No, I would not recommend this to a friend- Pros mentioned:Attachments
Rated 4 out of 5 stars
This is a pretty good and can be used in shower
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is loaded with attachments and comes with padded case and over 20 attachments. I dont have a beard, but I do have body hair and this device comes in handy to trim body hair and comes with a nose and ear trimmer. Attachments can easily be snapped on and off and it has a charging cable that charges the device for a 6 hour charge. The only compliant I have is why would they not throw in a stand with this for the bathroom sink or charging stand? Other than that, it powerful and works great and I use it three to four times a week.
I would recommend this to a friend - Pros mentioned:Attachments, Overall performance
Rated 5 out of 5 stars
Outstanding flexibility
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used 4 devices and a wahl corded hair trimmer for years. I never thought a cordless version would be this much better. For hair shaving this is so much smoother. There are attachments for everything. This is a must buy. One of those unique items you dont think about updating but then you do and it exceeds expectations.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
One trimmer to replace all others
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one tiny trimmer replaces all of my other specific trimmers. Comes with more extensions than I will ever use. First thing you notice is how compact and sleek it looks. Also all the extensions it comes with. Each extension is labeled with either its size or purpose and are color coordinated which is nice to see. One of the extensions actually has a height adjuster on it so you can use it for different lengths. Very smooth and does its job well. Battery life seems to be pretty good too. Especially if you only use it a few min each day. The battery indicator light on it will let you know when its time to charge again. Packaging says it has a 10 year warranty which was a surprise to see! My only complaint is that I wish the foil trimmer extension was a little wider. In the end a very well made practical item that should last a long time with daily use.
I would recommend this to a friend Rated 1 out of 5 stars
Died at 18 mos.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was awesome until it suddenly stopped working. Total bummer that it only lasted a year and a half.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thanks for reaching out to us regarding your Mulitgroomer, what a shame it stopped working, that must have been disappointing. We would be more than happy to try and make things awesome again!
Could you make sure the trimmer is cleaned thoroughly, as hair or debris can get stuck in the device and affect its performance. You can find information on how to clean the appliance in the user guide. We recommend oiling your groomer regularly, you can apply a few drops of oil on the teeth of the cutting element of your groomer. Either the oil provided in the packaging or any other sewing machine oil can be used. Also, could you make sure the Mutligroomer is fully charged, you can find more information regarding charging also in the user guide. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 1 out of 5 stars
Terrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The green charging light stopped working right after a month. The trimmer stopped working almost within a year and I used it barely twice a month.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thanks for your review regarding the Multigroom 9000. We are sorry to hear of the power issue and hope we can help! Firstly, charge the trimmer for 3 hours with no interruptions and then try again. If the issue persists after a full charge, you could try a different charger or try a different power outlet to see if there are improvements. We hope this helps!
If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Kind regards,
Philips Consumer Care
- Pros mentioned:Attachments, Overall performance
Rated 5 out of 5 stars
Excellent Quality Trimmer!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This multigroom trimmer is the best trimmer I have ever used. My beard came out looking really nice and the added nose, ear, and body trimmers are great add ons. This is definitely a must have for mens personal hygiene and I would recommend it to anyone who wants to look sharp.
I would recommend this to a friend Rated 1 out of 5 stars
Feels nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However the biggest downfall is that this item does not come with a charger. You’ll have to purchase it separately. I’ll be returning this product :(
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped functioning all of a sudden
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly stopped functioning.. Not sure why. Would love to know why.
I would recommend this to a friendBrand response from Philips
Posted .Hi. Thank you very much for flagging this issue with us. What a shame to hear that your Philips Multigroom stopped functioning. We would also love to know what issue did you specifically run into with your device and assist you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 1 out of 5 stars
DONT BUY FROM BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY FROM BEST BUY, POOR SERVICE AND ALWAYS FAKE PRODUCTS
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thanks for your feedback, and we are sorry you feel this way. If anything went wrong with your purchase, we encourage you to contact your retailer. Should you still need assistance, then please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Philips Consumer Care
Rated 1 out of 5 stars
Do Not Recommend. Components not good.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it 1 time and then went to charge it again and it would not work. Will not charge.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, Kyle. Thank you for taking time and leaving this review. We are very sorry to hear about your experience with your Multigroom, and we would gladly try to improve it. There could be multiple reasons for your Multigroom not to charge. We have a handy tips to improve its work right here: https://www.usa.philips.com/c-p/MG7770_49/norelco-multigroom-9000-face-head-and-body/support#XC000002102. Should this not help - we would happily look into this! You can always reach out to us via one of our social media channels. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Rated 1 out of 5 stars
Over priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and could not be anymore disappointed. Definitely expected to get a better cut closer with not attachments on.
No, I would not recommend this to a friendRated 1 out of 5 stars
Weak Shaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was looking for I ended up returning it. Was looking for a shaver and this didn't do what I needed it for, it is very weak
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst company ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review is for Best Buy. Horrible company to make your purchase. Worst return policy in the city.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
We're very sorry to hear about your experience, and we'd like to see if there is anything we can do for you.
Therefore, we kindly ask you to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care














