Customer Ratings & Reviews
- Model:
- HX9990/12
- SKU:
- 6451177
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the superior cleaning ability and ease of use of the 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ, praising its accompanying app and convenient travel case. Many appreciate the long battery life and well-designed brush head, although some find the product expensive. A few users experienced issues with intensity settings and charging inconsistencies.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great toothbrush.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product. Does what its supposed to with ease.
I would recommend this to a friend Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really great electric toothbrush. I have no complaints. And the app works well as well. Highly recommend.
I would recommend this to a friend- Pros mentioned:Cleaning
Stopped working 11 months later.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this toothbrush before it stopped working. It did a great job keeping my teeth clean. Unfortunately 11 months in it became very loud and the brush was vibrating but not cleaning at all. Its way too expensive to die so early.
No, I would not recommend this to a friend Must Have
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking to change your game on brushing, go for this.
I would recommend this to a friend- Cons mentioned:Price
kool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no doubt its a good tooth brush.. but little pricey..
I would recommend this to a friend Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit died after exactly one year! philips offered me a 20% off a new $400 toothbrush. it just died wont turn on at all. This is the fourth philips sonocare that has died on me in 5 years. I cant ever recomwnt this brand ever again.
No, I would not recommend this to a friend- Cons mentioned:Price
Price Too Much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rip off - Same one on Amazon is $309.99. I would buy from Amazon
No, I would not recommend this to a friend Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this toothbrush almost three years ago, and it recently stopped working. Considering the price tag of $400, I expected better durability, especially since the warranty only lasts two years. In contrast, my Oral B electric toothbrush, which I bought for $100, has lasted over a decade without any problems. I expected much more from this product.
No, I would not recommend this to a friendDefective and Philips wants "patience"?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working properly after 9 days and support "wants to look into it" as opposed to replace. Stopped recognizing smart brushes, tried 3 new A3/C3's. Reset handle, unpaired, repaired, uninstalled/reinstalled app, turned bluetooth on/off. Tried different location. Connected as new handle. Deleted all brushes. Also won't turn on scrubbing feedback. I asked Philips Customer Care to replace and they want me to be PATIENT? This is a NEW, $300 product with the worst support I've ever seen. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, thank you for taking the time to write us a review. We're very sorry to hear your Sonicare is acting up, and can imagine this is quite inconvenient for you. We would like to take a closer look at your case, and assist you further. Feel free to contact us on Facebook (@Philips) or Twitter (@PhilipsCare). Then, we can provide you with further assistance. Hope to hear from you soon.
Kind regards,
Philips Consumer Care.
Not worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and tried for several weeks and unit is no where as good as the the 9300.Very cheep recharging unit and controls are terrible.The 9300 has an awesome recharging unit and great controls on the tooth brush itself.
No, I would not recommend this to a friendAbsolute Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Sonicare Electric Toothbrushes for many years and dewcided to upgrade to their best model. I have had nothing but trouble from day 1. The Bluetooth constantly disconnects and the brush brushes extremely hard and vibrates in your mouth. I have called and emailed Sonicare multiple times over a 3 month period and it takes them 2 weeks to get back to you. Philips Customer Service is not what it used to be. I ended up sending it back for a refund which will take months to get. Goodbye Sonicare...Hello OralB!
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi. Thank you for taking the time to write a review. Connection issues with the app are usually easy to solve with a reset or by updating firmware. The strength of the vibration is adaptable if you use the easy start function but we also have other models that then may be more suited to your needs. Next time we also kindly invite you to please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
way better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but worth it compared to entry level Phillips. Have not compared to other upscale Phillips products. Its changed my brushing routine for the way better.
I would recommend this to a friendPoor Best Buy Policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My toothbrush was delivered without a head. Best buy won't offer any options to replace it or send a new head because I'm outside of the return window (by just a couple of days) following the holiday period. This is a knock on Best Buy, not the toothbrush itself, as I haven't been able to use it.
I would recommend this to a friendReview After 2 Years!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had 3 of these things they last 2 years MAX and they dont work anymore!! Its great while they last
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
Thanks for taking the time to write us a review here. We're sorry to hear you didn't have such a good experience with our Sonicare toothbrushes. This must be quite inconvenient for you. We recommend making sure the appliance is fully charged and cleaned. Also, it's a good idea to make sure to mobile app and your phone are updated to the latest version. This will ensure the appliance is working properly.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care