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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1317 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are positive about the product's exceptional cleaning capabilities, teeth whitening results, and the convenience provided by the accompanying app and charging cup. While users appreciate the overall performance and ease of use, some have expressed concerns regarding the high price point. Additionally, a few customers noted difficulties with Bluetooth connectivity on certain devices and found the brush heads to be larger than preferred.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,317 reviews
  • Rated 1 out of 5 stars

    Toothbrush died

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my second one to die and not be chargeable. The older one last for 5 years not 5 weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    kids love it; me too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea what a difference this toothbrush would make.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clean teeth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works well. the dentist said I had no cavities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great toothbrush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items works very well. I'm quite pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    App
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A great way to brush-up on oral hygiene.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The New Philips Sonicare - Sonicare DiamondClean Smart Rechargeable Toothbrush - has 4 cleaning modes and 3 intensities: Clean for excellent daily cleaning, White for whitening your teeth and removing surface stains; Deep clean for a deep clean using the adaptive brush head that flexes with the contours of your teeth; and Gum health for gentle gum cleaning. The three intensities are high medium and low to customize your teeth cleansing. It comes with a charging glass and a travel case. It’s patented sonic technology helps to stimulate your gums with up to 31000 brush strokes in one minute. Enough strokes for a complete cleaning of your teeth and gums. It has a rechargeable battery that can last up to 42 uses or 3 weeks on a single charge and comes with multiple brush-heads. I experienced a positive change in my dental health and brushing experience. The Philips Sonicare App is great for monitoring your dental regimen based on 3D tracking and prompts. It is also, like the toothbrush, easy to use and has very high ratings. Overall the Sonicare DiamondClean Smart Rechargeable Toothbrush system is a great addition to oral health.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product love the improvements.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product just don’t use coconut oil or any other essential oil on the brush heads, bristles will detach.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for healthy mouth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a better compliant patient, my dental visits will be more positive with Sonicare!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Still a wonderful toothbrush

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using premium Sonicare toothbrushes for years now. They always work great and do a fantastic job at getting your teeth clean. The different settings give you different feels that you really notice. There really isn't much more too it. If you want the best electric toothbrush out there, this is your best bet. A couple of downsides, now. Connecting to the app with my new toothbrush (after having my old toothbrush connected before) was not possible. No idea how to resolve this. It's not that big of a deal since I didn't find the app to be all that useful anyways. The new charging "cup" idea is really cool. You just place the toothbrush into the cup and it lights up and starts charging. The old versions always have a little peg you had to stick the toothbrush in in order for it to stand and charge. This usually wasn't an issue but occasionally, you'd spend a handful of seconds trying to line the two up. Now, it's just as simple as placing the toothbrush into the cup. You're done. This is extremely nice to look at and makes it very easy to charge. The problem I have with it, is, with each generation of toothbrush, they appear to be getting rid of any sort of toothbrush head storage solution. Years ago, they included a UV light case where you put your toothbrushes and shined a light on them for 10 minutes to disinfect them. Who knows if the light did anything, but there was a place to put your toothbrush heads (2 people use the toothbrush and it had 2 spots). The next generation did away with the light box and included a little attachment for the travel charger that would let you put your toothbrush heads somewhere. This was a step down to me so we kept using the light box since the charger was the same. Now, all you got is a cup. I would have really liked some sort of attachment for the charging part of the cup that would let you attach some toothbrush heads. Placing them in the cup with the toothbrush is really clumsy and you basically have to take everything out of the cup in order to place the toothbrush back in. I might just 3D print a new holder of some sort. That's really the only thing I have an issue with. No real place to put your toothbrush heads anymore. We're using the detachable piece that came in the years old lightbox right now. Other than that, it's a great upgrade to an already great toothbrush.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Feature rich!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this new Sonicare Smart brush for 2 weeks and it works quite well. It connects to your smartphone via Bluetooth and the Sonicare app that works with it offers features to help keep a robust regime going. Plenty of bells and whistles! I keep things simple I don’t use the app but glad it’s there if ever I change my mind. The only dings about this brush are the grip ability and intense power. While brushing, it slips around in my hand due to the smooth matte finish...very slippery when wet. Also, I have to use the low power setting as the other higher settings really irritated my gums. I’m sure over time and repeated use, that would go away but I don’t want to try and get there. Low works well for me and the higher settings may not bother others. It comes with a variety of brush heads that focus on different aspects: one for gums, one for extra plaque control and one for general cleaning. I’m using the general cleaning and it does a great job. Mouth feels very clean after each brushing. It also has a nice travel/charge case that keeps everything in order while on vacation or business trips. I haven’t had issues with battery drain and I imagine it will last a long time since this is their premier brush. I’ve used several Sonicare brushes and this is their best and most advanced to date. Just wish it was easier to keep a hold of.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not quite impressed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the hype. Works just like a regular brush

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible quality… broken after a few months use. The metal shaft that holds brush came loose. Unusable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    This works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will make your teeth feel great and get them clean fast!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun gadget, but at the end of the day it is a toothbrush

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice electric toothbrush

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the start, I received this toothbrush free as part of the Best Buy Tech insider network in exchange for my honest opinion. With that out of the way, this toothbrush seems to do a great job cleaning teeth and I believe should aid in the removal of plaque due to the vibration action (the next dental checkup will determine if this is actually the case). The brush has several settings that can increase or decrease the cleaning action. The brush comes with a nifty charging cup that allows you to just place the toothbrush in the cup for induction charging. It also comes with a travel case and charger. If you are a frequent traveler, you will be glad to know that the toothbrush will last over a week on a single charge. The philips sonicare also comes with an assortment of brush heads, so you can tailor your brushing experience to your liking. Overall, the experience is good, teeth seem to be cleaner and gums feel good. I think the toothbrush is an improvement over a standard toothbrush and hopefully will give me a number of years of good service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Toothbrush.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was great until it stopped working about 2 weeks ago. The brush head doesn’t click all the way and constantly moves around and makes lots of noise.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great at first..

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a fantastic purchase. However, after not even 2 years my battery has died! And no amount of charging will fix it! I’m not sure what to do, but beware!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Once you use it,you'll feel and see the difference

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had other Phillips products in the past, as well as Electric Toothbush, but this Sonicare is very nice, cleans deeply, and I am not wrong by saying that it is whitening my tooths. It is very simple to use, the tone of black color is very elegant, the way is packaging, and the package itself, like it is a piece of jewelry, will tell you the good quality product you are buying. Another really cool thing, and a brilliant idea, the the dished -in-induction base that will match with the included glass, a charging base adapted to the glass, clever idea, and the included fake leather travel case will also charge your toothbrush while you travel via USB. Now, all you have to do is push on the desired brush head and it will tell you to the handle so it knows the type of brush installed, and will change the cleaning program to match the head. There are 5 included cleaning modes. You can choose the cleaning cycle manually by pushing the button under the power button. You also can change the intensity of the cleaning by pushing the same button It also has a cool feature, a build-in Bluetooth to connect with a smartphone, and a Sonicare app. Installing the app and pairing the cell and the brush was very easy. What the app does, it shows you which part of your mouth to clean as it guides you through the selected cleaning cycle. It will also alert when you need to slow down or use less pressure, and keep record of your cleaning. I was able to test the 3 different smart brush head types, that automatically pair with the appropriate brushing mode and smart sensors provide real time feedback, and the brush include 4 modes: Clean, White+, Deep Clean+ and Gum Health & 3 intensity levels. The maintenance of the brush os easy, just remove the brush head and rinse everything with hot water, you can use the glass as a washer too. All I can recap, is that I feel my teeth different and feel clean and fresh.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mr.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the start button does not work properly, very difficult to push to start.

    No, I would not recommend this to a friend
    • Brand response from Philips
      Posted .

      Hello, thank you for leaving your review. We are very sorry to hear about difficulties your are experiencing with your Sonicare. May we ask you to make sure that the power button is properly cleaned, sometimes toothpaste residue can build up in the power button and affect its functionality. We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon. philipsglobal

  • Pros mentioned:
    App
    Cons mentioned:
    Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent toothbrush

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toothbrush is feature heavy but does not ignore the root of what makes a good brush: cleaning! Pros: Build Quality/ Features - One thing I didn't think I would mention in this review was build quality. However, this brush truly deserves it due to the solid feel, ergonomic shape, and the excellent charging base that looks like anything but an eye sore on the counter. Also, although I initially did not care much for the app, it has quickly become one of my favorite things about the brush. The mapping combined with the pressure sensor warning quickly helps to form good brushing habits that I am thankful for. Clean - One thing a toothbrush must do well is clean your teeth and in this metric, this brush does not disappoint. While I personally cannot tell much of a difference between the different brush heads, each seemed to provide a solid clean when used according to the pre-programmed brushing routines. Cons: Price - Probably the only thing I can knock on this brush is the price. The initial investment and the replacement heads are certainly not cheap, but if you are interested in a superior clean and user experience, you might be quick to justify the price. Overall, I would absolutely recommend this brush. The high quality features and clean are well worth the price.

    I would recommend this to a friend