Customer Ratings & Reviews
- Model:
- HX9903/21
- SKU:
- 5821709
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the DiamondClean Smart 9300's superior cleaning capabilities, user-friendly app, and long-lasting battery life. Many appreciate the toothbrush's design and ease of use, though some express concerns about the high price point. A few users also mentioned issues with charging and the travel case.
This summary was generated by AI based on customer reviews.
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good toothbrush just wish it would last a little longer
I would recommend this to a friendThanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one. Enjoy both and knew where to go to get what I wanted
I would recommend this to a friendAwesome toothbrush
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect. Keeps track of brushing habit. 4 moses to choose from.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves his electric tooth brush. Does exactly what it say it does.
I would recommend this to a friendLast short
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after using it for 1.5 years. Good if not broke.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for sharing your review here. We're sorry to hear your Sonicare broke down, but luckily all of our appliances have a 2-year warranty. That's why we'd like to invite you to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Professional cleaning at home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After brushing, your teeth feels like a professional teeth cleaning done at home.
I would recommend this to a friendbest toothbrush out there
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does the job and links up with your phone. worth the price
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Light weight and very stylish for a toothbrush!!
I would recommend this to a friendGreat toothbrush! Like the charging glass!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like all the settings it has and love the charging glass!
I would recommend this to a friendAwesoe
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and quality will definitely buy again!!!
I would recommend this to a friendIt’s great for college
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Kids love it It works great The benefits are awesome
I would recommend this to a friendGreat brush
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definatley worth the buy, dentist recommended, and so far so good!
I would recommend this to a friendAwesome toothbrush
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! so strong and absolutely best toothbrush ever.
I would recommend this to a friend- Pros mentioned:Battery life
Toothbrush died
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s my second one to die and not be chargeable. The older one last for 5 years not 5 weeks.
No, I would not recommend this to a friend - Pros mentioned:Battery life
Quality Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had my first one of these for over two years and absolutely loved it. It recently stopped charging, so I ordered a new one on 7/7/20 to replace it since I loved it so much. I received it on 7/9/20, and this morning the middle metal rod that you attach the toothbrush head to had come loose and the toothbrush head is no longer attaching properly now. It rattles like crazy before eventually falling off. ’m outside of my 15!?! day return window apparently, and can’t get anyone on the phone from Best Buy customer support to ask about it. I’ve been on hold an hour and a half now. For such an expensive toothbrush, there should be a much better guarantee since I’ve used this less than 3 weeks and it’s already broken. I suspect the product I received was defective since the exact same toothbrush I had prior lasted so much longer. What a waste of money
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Steph,
Thank you for bringing this issue to our attention! We are sorry to hear you experienced such an inconvenience with your new Sonicare. It is important for us to make sure you’ll be able to love your new device as much as you loved your previous one. Therefore, we’d be happy to look into this for you. If you wish to receive assistance directly from us, please get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Absolutely disgusted.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I debated over this toothbrush for a long time and then was excited for it to arrive when I finally ordered it. I was disgusted when it finally arrived when I seen the toothbrush was faded, yellowed, crusty and used. When I returned it the employees couldn't have cared less.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi,
Thank you for taking the time to write this review. We're truly sorry to hear your disappointment with your purchase and, above all, the indifference with which our colleagues handled your request. That's certainly not what you deserve as a consumer and we sincerely apologize for the inconveniences.
We hope that you'll get your exchange unit or refund without additional hassle.
Should this not be the case, please don't hesitate to reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
kids love it; me too
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea what a difference this toothbrush would make.
I would recommend this to a friendDaughter loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea what a difference this toothbrush would make.
I would recommend this to a friendclean teeth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it works well. the dentist said I had no cavities.
I would recommend this to a friendGreat toothbrush
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The items works very well. I'm quite pleased with it.
I would recommend this to a friend