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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1317 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers often highlight the exceptional cleaning power and long-lasting battery life as the primary benefits of this toothbrush. Users also appreciate the intuitive design and the quality of the premium brush heads, which contribute to a positive overall experience. While the product is highly regarded for its performance, some users feel the price is a bit high and find the accompanying app to be less useful than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,317 reviews
  • Rated 5 out of 5 stars

    Great toothbrush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So been wanting this but unable to afford until now. I highly recommend this tooth brush, & charging is so simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for anyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toothbrush has changed my life. My gums, teeth and tongue are thankful for this toothbrush.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great toothbrush upgrade

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contents of the box 1) Brush handle 2) 3 brush heads for different purposes 3) Charging base 4) Charging glass 5) Travel case I've had an older model Sonicare toothbrush for a really long time and it was time for a new one. This brush handle is much slimmer than my original one so it's easier to hold. The brush came charged (at least enough to brush once) which was convenient. I set up the charging base with glass on my bathroom counter. I imagine you could also rinse using this glass, but I probably won't do that. That's about it as far as setting it up to charge. I downloaded the Philips Sonicare app, signed in using my Google account, and told it which brush I had. There really wasn't any initial set up needed. My first brush, I decided to try out the app, to see if it had any use. I used the "clean" mode which lasts 2 minutes, with a beep every 20 seconds that allows you to pace your brushing and move to a different section of your mouth. The intensity of the brushing felt good to me, but I'm also used to using a Sonicare brush. The app guidance seemed ok. I noticed on subsequent brushings that it doesn't necessarily know which teeth you're brushing, for example, when brushing the inside left, it somehow though I was brushing the outside right. After brushing, my teeth felt really clean, better than with my older brush. Subsequent brushings seem to be about the same, leaving me with a clean feeling mouth. The app is mostly useful, it alerts you if you're moving the brush too much or pressing too hard. Also the handle lights up if you're pressing too hard. It also tracks the life of the brush head to let you know when to replace it. The travel case has a place for the brush handle and two separate brush heads, which are snapped into place and held securely. Overall this is a great brush. Definitely an improvement over the one I've had for more than 10 years. Hopefully this one will last as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonicare Diamondclean 9300 rechargeable toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best toothbrush ever! Every mouth needs one!. It gives your mouth a truly clean

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn't great when worked, 6 mos on doesn't work

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total garbage... Lasted 6 mos... Then died, won't charge or won't engage, not sure what is wrong with it but it doesn't work.. It's been acting up prior as well, constantly doing its brush is low, even with brand new brushes... I've had 3 Sonicares, 2 are still working and they were the cheapest ones... Never ever will I spend a lot of money on anything from any company again... So sick of garbage products

    No, I would not recommend this to a friend
    • Brand response from Philips
      Posted .

      Hi, thank you very much for sharing your review with us. What a shame that your toothbrush only lasted 6 months, we can imagine how upsetting this must be for you and we sincerely apologize for the inconvenience.
      Your feedback is precious to us, and we're eager to help you improve your experience.

      Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!Kind regards,

      Philips Consumer Care philipsglobal

  • Rated 2 out of 5 stars

    It did stop working after almost four months!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As longest you can turn it on it works fantastic, this one stopped working about four months after the purchase date. It never turned on again.

    No, I would not recommend this to a friend
    • Brand response from Philips
      Posted .

      Hello, thank you for taking to leave this review for us. We are very sorry to hear that your Sonicare has stopped working after 4 months. May we suggest an easy fix for this? We recommend leaving your toothbrush for 24 hours straight on the working power outlet and away from metal surfaces that may interfere during the charging. Sometimes fully charging your Sonicare can resolve the issue completely.

      However, we are still happy to look into this issue further. Please consider getting in touch via social media. We’re available 24/7 on Facebook and
      Twitter. Alternatively, you can reach out to us via the contact
      page on our website. One of our colleagues will then try their
      best to help you further.
      Hope to speak to you soon!
      Kind regards,
      Philips Consumer Care philipsglobal

  • Rated 2 out of 5 stars

    Stopped Working after a year

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toothbrush just stopped working for no apparent reason

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent brush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned an older model for 4 years and this one is a nice upgrade. I really appreciate the smart features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great toothbrush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this product has a sensor which tracks my brushing and helps me work on the spots I've missed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little product. Come with a travel case and came in the color she loves. A perfect gift

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing USB Charging in Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ap starts with a warning that it needs to access my personal data. No thank you. Drop the ap and add back the USB charging to the travel case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonicare toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item really does a great job. It geta my teeth cleaner versus a manual toothbrush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillips Sonicare product I am using it for a few years and no complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I left the dentist office after every time I use this thing. It's amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaves my teeth feeling as if i just left the dentist every time!! The only down side is that the battery does not last very long as says on box. Other than that, its totally worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never will go without this product in the future. Has everything and then some

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Different color

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color variation for the same product. Good if you like white.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed a new one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old toothbrush of five years broke. I thought about getting another brand but decided not to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this smart toothbrush. Tells me where I missed and where I need to concentrate more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phillips Sonicare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok but not exactly what I expected . I would have hoped for more

    I would recommend this to a friend