Customer Ratings & Reviews
- Model:
- HY1200/05
- |
- SKU:
- 6442205
Customer reviews
Rating 4.5 out of 5 stars with 1538 reviews
(1,538 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Philips One by Sonicare Rechargeable Toothbrush's ease of use, long battery life, and compact size, making it ideal for travel. Many appreciate the included travel case and effective cleaning capabilities. While some found the power and vibration intensity to be less than ideal, the positive feedback on convenience and cleaning outweighs these concerns.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t clean nearly as good as my oral-b. Very disappointed.
This review is from Philips - One by Sonicare Rechargeable Toothbrush - Snow
No, I would not recommend this to a friendRated 1 out of 5 stars
$40 Paperweight
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great if you want a $40 paperweight or a very expensive manual toothbrush. Don’t waste your money. It doesn’t work anymore after the very first time I charged it. Great job Phillips
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Michael, thanks for reaching out to us regarding your Philips One Sonicare toothbrush. We are sorry to hear that it stopped working after charging it for the first time, we can imagine how disappointed you must feel. We would like to help you further with the issue so that it can used as intended again. Could you fully charge your Sonicare for 24 hours and then test again.
If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook (facebook.com/philips) and Twitter (@philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
- Pros mentioned:Travel case
Rated 5 out of 5 stars
It does the job well
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t my first Philips Sonicare toothbrush. The one I used years ago was twice the price, and much heavier with less features. I’m glad that I’ve now gone back. This toothbrush gets the job done pretty well. It’s very lightweight and yet durable. The fact that it comes with its own case is a much appreciated feature, I love it. Not having to go out and buy a case for traveling etc is a bonus. What I really like is the fact that it gives you little buzzing notifications as you brush so that you make sure that you’re brushing the whole two minutes. It beeps every 30 seconds so that you are really able to focus on your bushing and not the time. Then after 2 minutes it gives you one last notification buzz and it cuts off, features that the other one is used previously had not. This is a great, affordable, seemingly reliable toothbrush.
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
I would recommend this to a friend Rated 1 out of 5 stars
black sonicare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this for my husband and knew by the strength of the brushing it would not be strong enough for him so i returned it
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thanks for reaching out to us regarding your husbands Sonicare, what a shame it has been returned, we are sorry for any inconvenience caused. Most Sonicare toothbrushes come with an EasyStart feature which gradually increases the vibrations over the first two weeks, so that a new user can gently become used to an electric toothbrush. This feature can also be disabled if required. If you decide to try again and have further questions, then please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Rated 1 out of 5 stars
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply didn't work. Changed batteries and even had someone else try getting it to start. Couldn't get it to work. By the electric one. It seems less cheap feeling as well
This review is from Philips Sonicare - Philips One by Sonicare Battery Toothbrush - Midnight Navy Blue
No, I would not recommend this to a friendBrand response from Philips
Posted .HI Iasren,
Thank you for taking the time to write a review. We would like to assist you with your issue directly. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
- Pros mentioned:Battery life, Travel case
Rated 5 out of 5 stars
cost friendly electric toothbrush
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Phillips toothbrush is a great cost friendly alternative to some other electric toothbrushes on the market. Takes a battery that can easily be changed. There is a nice travel case that comes in the box, as well as an extra brush head. It has a brushing timer to make sure you brush long enough. Set at 2 minutes at 30 second intervals. The brush head I'd say is a medium, not too soft and not too hard. Brushing was satisfying. I usually prefer a spinning brush head but the pulses on this one were adequate. This toothbrush is nothing super fancy. But if you want an electric toothbrush without spending a lot of money, definitely take a look at this one! Great for travel, which is what mine will be used for.
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
I would recommend this to a friend - Pros mentioned:Battery lifeCons mentioned:Power
Rated 4 out of 5 stars
Toothbrush in between manual and electric
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had to get a teeth removed which was not a good sign for me at this age. It meant that my brushing obviously was not doing the job. I was excited to try out the Philips One. I think this is the hybrid of toothbrushes. In the box, it comes with the toothbrush itself, a carry case, and a USB-A to USB-C cable. Not that I think aesthetics of a toothbrush matter, but the Philips One really does look nice. It's also slim and light so it is easy to pick up and use. There are contours on the handle so it is very easy to grip. The toothbrush lays flat on your bathroom counter. The bottom is rounded so it can't stand up. It does have protrusions on the backside that prevent it from rolling around. It did come with a charge out of the box, but I wanted to make sure that it was fully charged. I just popped open the cap at the bottom of the toothbrush and connected the charger. Getting started is very easy. You just press the button. There is only one "power" level so no need to press multiple times. You'll know that the toothbrush is on with the humming and vibration. The timer is set for 2 minutes automatically and turns off at the end. There are also brief pauses every 30 seconds. This is essentially letting you divide your teeth into 4 quadrants (top left, top right, bottom left, and bottom right) and to clean all 4 quadrants evenly. I really love this feature and it helps pace people. Don't brush for too long or for too little. Having used both manual and fully electric toothbrushes, the Philips One is truly a hybrid in the middle. It is a definite improvement over a manual. However, the cleaning is definitely not as powerful as an electric. You will still need to manually brush to an extent to get that clean feeling. That being said, my teeth did feel clean. Philips says the battery is good for 60 brushing sessions or 30 days (two brushings a day). There is a battery indicator that shows the approximate remaining power left. Solid white means you got a lot of charge. Then, it transitions to a fading white light. When it gets to flashing amber and you hear beeping, you should recharge the battery. According to Philips, a recharge can take up to 8 hours so I would plan in advance. All in all, this is for those who want that in-between electric and manual toothbrushes. The replacement heads can be much cheaper than those for electric toothbrushes. Pros: Sleek, slim, light Portable Carry case included Rechargeable battery that lasts a month Contoured handle makes it easy to grip USB-C so if you lose the cable, no biggie Built-in timer and 30-second pauses to remind you to move on Replacement heads can be cheaper than most electric brushes Cons: Cleaning power is weaker than an electric
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
I would recommend this to a friend Rated 1 out of 5 stars
Yass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't worth it , really bad , don't recommend it ..
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Snow
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t bother.. thought it would brush like the other Philips toothbrush but it doesn’t don’t waste money getting this
This review is from Philips Sonicare - Philips One by Sonicare Battery Toothbrush - Mint
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
thank you for taking the time to leave this review. We're sorry to hear that the Philips One is not what you expected. We would be happy to help you with any issues you've been experiencing with the toothbrush, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Rated 1 out of 5 stars
Bad toothbrush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it’ this tooth brush is useless wished I never bought it. It sets in the cabinet!
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Snow
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, thanks for your feedback. We are sorry to hear you are not happy with your Philips One Toothbrush. Do you want to tell us more about it? Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Rated 1 out of 5 stars
No use brush
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it out of the case, and it broke before I even had a chance to use it… neck is very thin at the top.. it snapped…
This review is from Philips Sonicare - Philips One by Sonicare Battery Toothbrush - Midnight Navy Blue
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, thanks for your feedback. We are sorry to hear your toothbrush has broken and we understand your disappointment. We'd like to help you with this, so please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Philips Consumer Care
Rated 1 out of 5 stars
Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk don’t waste your money… either buy the bad boy tooth brush or just buy a normal tooth brush.
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Snow
No, I would not recommend this to a friendRated 3 out of 5 stars
Not so thrilled!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so thrilled yet! but time will tell. The bristles don't move, so it makes it difficult for me to know if its working.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheesy. Low quality. Feels like a child’s electric toothbrush
This review is from Philips Sonicare - Philips One by Sonicare Battery Toothbrush - Midnight Navy Blue
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello John, thanks for your review. We are sorry to hear you are not happy with your Philips One toothbrush. Please make sure that the disposable batteries are full, to ensure best performance.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Rated 1 out of 5 stars
Worst Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Buy. I used it once and it end there. As a result, I bought a different brand of automatic toothbrush.
This review is from Philips Sonicare - Philips One by Sonicare Battery Toothbrush - Midnight Navy Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
poor value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor value. not much more than a manual brush, very misleading
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, thanks for your feedback. We are sorry to hear you are not satisfied with your Philips One Sonicare. We'd like to hear more, so please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too soft does not really clean my teeth . The portable charger does not close
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Cocina, thanks for reaching out to us regarding your Philips One Toothbrush. We are sorry to hear that the toothbrush is not as powerful as desired, and hope we can help improve your next brushing session! Kindly fully charge the handle for 8 hours with no interruptions, and then try again. Check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. We hope the full charge will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Rated 1 out of 5 stars
What waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible toothbrush! If only I could return it, what a waste of $30.
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Bill,
Thank you for sharing your experience here. We're sorry to hear about your experience with the brush. We'd like to see if we can help you out with this. Therefore we'd like to invite you to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
- Pros mentioned:Battery lifeCons mentioned:Vibration
Rated 4 out of 5 stars
Better than a manual brush but not perfect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So the first thing that struck me when using this toothbrush was that the bulk of the vibration seemed to be centered in the handle. The brush head scarcely vibrated at all when compared to the handle. This is perhaps my biggest complaint about this brush. That being said, this isn't a bad brush. The brush vibrates just enough to give a little extra "oomph" when brushing. The vibrations are also timed to ensure a thorough brushing. The vibration stutters every 30 seconds over the course of a 2 minute brushing cycle. The idea is that you divide your mouth into 4 quadrants, and the stutter is your signal to move to the next quadrant. This is surprisingly useful. Sure, you could accomplish the same thing by looking at your watch as you brush; but this is so much more convenient. The brush comes with an extremely obnoxious travel case. I say that it's obnoxious because you really have to insert and remove the brush at the "exact" right angle to get it in and out of the case. Battery life seems pretty good so far. Removing the charging port cover is a pain though (very tightly stuck). If you're looking for a brush that's a step above a regular manual brush, but you don't want a brush with Bluetooth / WiFi and dozens of bells and whistles that you'll never use, then this would be an excellent choice for you.
This review is from Philips Sonicare - Philips One by Sonicare Rechargeable Toothbrush - Shadow
I would recommend this to a friend Rated 3 out of 5 stars
Electric toothbrush
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this toothbrush. Got it for a good deal……..
This review is from Philips Sonicare - Philips One by Sonicare Battery Toothbrush - Midnight Navy Blue
I would recommend this to a friend
















