Customer Ratings & Reviews
- Model:
- HX6877/21
- SKU:
- 12593677
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Lasted 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model to replace an older Sonicare toothbrush that lasted 6 years. The new one felt a bit more cheaply made, so I wasn’t really surprised when it died on me last night after only 4 months. It’s still under manufacturer warranty, but I’m not gonna go through the headache of sending it in and waiting 6 weeks or whatever for a repair. My advice is to just stick with the cheaper Sonicare models, so when they die at least you’re not out $120 or more.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello Steve, thank you for taking your time and leaving your feedback. We are very sorry to hear about your experience with your Sonicare, and we would like to take a look at the issue at hand. We kindly ask you to reach out to us via one of our social media channels. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Ok product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our first one broke in under 2 years so we bought it again hoping it lasts for more then 2 years. When it does
I would recommend this to a friendSent someone's used toothbrush!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience. The local store (Salem, Oregon) sent the correct box but inside was the travel case, a charger, an old, non-working toothbrush and a used, toothbrush head! It basically looks like someone returned their old stuff in the new item's box, Best Buy did not bother to check it and then packed it up again for the shop floor. I was the unlucky one to order it online and have it shipped to me. I now have the choice of paying to have it shipped off to Kentucky for a return or driving 40 miles each way to return it to a store. Very poor service for a supposedly Elite Plus member.
No, I would not recommend this to a friend