Customer Ratings & Reviews
- Model:
- HX6511/51
- SKU:
- 6402574
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Sonicare EasyClean's battery life, cleaning ability, ease of use, and price. Many appreciate the built-in timer that helps ensure thorough brushing. A few customers mentioned the brush head size as being smaller than they prefer. The toothbrush is also praised for its lightweight design and effective plaque removal.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preferred the model with more bells and whistles, but those extra features not worth the extra cost.
I would recommend this to a friendToothbrush
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great toothbrush for the selling price point.
I would recommend this to a friendGreat product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great.....................................!!! Good quality!!!!!!
I would recommend this to a friendSyedalom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend my friends they took 2 already it’s awesome thanks
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worlds great! Couldn't have been happier with my purchase
I would recommend this to a friendPhilips Sonicare toothbrush.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teeth feels cleaner than if I use a regular toothbrush.
I would recommend this to a friendTooth brush
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tooth brush and really gentle on my gums! Totally recommend it!
I would recommend this to a friendGood deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good tooth brush but returned it and went with a better model
I would recommend this to a friend2 out of 3 working okay
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 of these. 2 out of 3 are still working. The 2 gifts are working great but mine slowly got louder and slowly died. Now it charges up fine and sounds okay without a brush attached to it. As soon as I attach a brush it just starts humming and no more sonic.
I would recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its seem that it works but not as good as i thought.
I would recommend this to a friendGreat Toothbrush
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used it for a few weeks now and no complaints.
I would recommend this to a friendWorks well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent electric toothbrush that is affordable. I’ve been using these for years and I always get a thumbs up from my dentist
I would recommend this to a friendStopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why, but the unit I got stopped charging after one year almost to the day. Usually Philips is usually a good brand. Kind of surprised by the failure of this particular product/unit. Will have to look at other brands that Best Buy sells....
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
Thank you for sharing your feedback. We're sorry to hear that your Sonicare EasyClean suddenly stopped charging. This can be caused by various reasons; we've got some useful tips that could solve this issue, for you: https://philips.to/3Fdf8lQ .
If you feel like your device does not reach this standard, please feel free to send us a message and we will be happy to look into it further.
We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Cons mentioned:Brush size
Not What It Seems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just opened this week and brush is extremely small. Doesn't seem to do the job. Wish I could return as it may be defective. Doesn't hold the charge as well. Will be contacting the store to try to exchange.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Jimmy,
thank you for taking the time to leave this review. We're sorry to hear that you've been experiencing these issues with your Sonicare, especially after such little time. We'd like to suggest a couple of troubleshoots for the charging issue, starting with the power outlet itself. If you haven't done so already, we recommend trying to charge the device in a different socket just in case. Please also make sure that the charger is not placed on or near any metal surfaces or other chargers, as this may interfere with the charge. We would be more than happy to assist you with any other issues, so we encourage you to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Toothbrush Sonicare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Electronic toothbrush but expecting better than this
No, I would not recommend this to a friendnot sure what's happening. The vibration stopped w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product efficiency decreased after using it for 1week. I thought the attachment was having issues so I went and bought a new set which did not even change the situation
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Dixon,
Thank you for taking the time to share your experience with us. We are sorry to hear your Sonicare lost its usual vibration power. We can imagine how inconvenient this is. We would be happy to give you some troubleshooting advice to try solving this issue.
First off, make sure the Easy-start feature is deactivated. Press and hold the power on/off button for 2 seconds. You’ll hear one beep to indicate that this process has been successful. Second, we would recommend charging your device one more time (it takes approximately 24 hours). Please, make sure to use the original charger and to keep the station away from any metallic surfaces that might interfere with the charging process.
If you have any questions or need further assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Best of the Sonicare Toothbrushes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this model for several years and it finally gave out. I went to another retail store and bought the model 4100 thinking is was the same one I had. Brought it home and realized is was a different model than my old one. Tried this 4100 and it does not have near the power that my current model has which is the one that Best Buy lists here. The model 4100 seems very weak compared to this model & they are priced about the same. The 4100 has some kind of pressure sensitive monitor on it that keeps it from working too hard but does not clean the teeth well at all. Am returning the 4100 tomorrow and buying two of these models in case they discontinue them. Most of the more expensive Sonicare toothbrushes have all kinds of bells & whistles that you really don't need such as a whitening mode, etc, etc. Just a bunch of marketing to justify charging more for useless features.
I would recommend this to a frienddoesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought 11 months ago model and worked great BUT lasted just 10 before I can get 1 yes one use until it's dead and then takes 3 days to charge supposed fully and then 1 use and back on charge.. thought it would last more than a year for the $89.00 not on sale price tag ,,will be buying another brand (OB) for a replacement. bummer is what am I going to do with the 2 packs of replacement heads I got
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there, thank you for sharing your experience with the Sonicare toothbrush. It's unfortunate to hear that your Sonicare stopped working after just 11 months. Please feel free to get in touch with us via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.