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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 469 reviews

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  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

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    Rating 3.7 out of 5 stars

64%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 469 reviews
  • Rated 5 out of 5 stars

    cant go wrong with it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you musy get philo app to see movies and shows even live tv. its so cheap i take full advantage of it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Questionable service trial period & billing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot speak for the quality of the service. The single star is because the trial begins from the date of purchase (was an add-on offer during checkout of a television purchase). The trial was never activated and therefore never used. Hilariously, the cancellation page displays "Activate your subscription" directly above the auto-renewal date and cancellation link. Although the offer states that the subscription does begin on the date of purchase (which also means days before receipt of the TV delivery) the fact that it was never activated only further increased the issue "out of sight, out mind". It is very poor quality of customer care on behalf of both Best Buy and Philo to start direct billing at the 30 day mark from the order date. At a minimum, the trial start date should mirror that of the delivery date at the earliest. Save yourself the issue of possibly forgetting to cancel something you may not enjoy or intend to keep and do not add to your cart until you plan to activate the service!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Freebie

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another freebie from Best Buy. It's like any electronics item you buy you get free trials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and a great value for cord cutters

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are looking at various streaming services as we prepare to cut the proverbial cord. Philo is a nice package at a very reasonable cost. It provides many of what I would consider the traditional "basic cable" and some "mid-level" channels at a very reasonable price point. (Note that being as such, if you subscribe to cable or satellite, this package likely won't give you anything you don't already have. It's really geared toward cord cutters.) Kind of along those lines -- one thing I really like about this service is that in addition to showing you all the shows by category or interest like most other services (Prime Video etc...), it also shows everything in a traditional live TV guide/grid so you can browse what's airing currently just like you would with a cable or satellite service. That's handy for the type of TV viewer who likes to browse listings in order to just find something to put on in the background (as opposed to those who go out looking for something specific to watch, but you can do that, too...). Bottom line - a nice "bridge" streaming service for new or prospective cord cutters.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice service, excellent support

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the channels and the price is decent. The guide could be cleaned up a bit to make it more user friendly. I did have to reach out to their support team and it was excellent. Fast to answer the call and a knowledgable rep fixed my issue faster than it took to write this review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing something

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice low price tv streaming service with a fair amount of channels. I could not give it 5 stars though because it does not carry the local channels of cbs, nbc and abc. If it had those I would have subscribed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for this service. I loved the shows that came with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Philo app

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great app. So many good shows, I continued my subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Philo subscription works fine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Philo subscription at a bargain. Worked well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good channels

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the channels it has from mtv to ID TLC…………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phili

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatservice I love Philo has all my favorite tv shows

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Philo TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to get rid of cable and save money this is not bad choice. You can have multiple people streaming and no contract which is a plus. Bad thing about it there are no live sports channels and local channels but an inexpensive workaround is getting a digital antenna to be able to watch them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good streaming app

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great streaming program, has alot of good channels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the subscription. A lot to choose from.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid streaming option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service is very good. you get everything but news and sports. its easy to use and get through without getting lost in the guide. for the price its the best. but i would not pay over 20 dollars. its a good streaming item and seems to load fast. but the setup to get it started on your first day is a little overdone. its a solid 8/10 on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great DVR feature and excellent channel selection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is a great alternative for homes that love entertainment but already have an antenna for their local channels. It’s reasonable and has an excellent DVR included. I do not recommend this for a home that is big on sports since there is no ESPN or Fox networks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    You can do better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though I thought that the UI was counter-intuitive, the channel guide channels' logo difficult to see, missing programs in a series, confusing navigation, the app does work and has 60+ channels. It has some that are included that might require a subscription if not using Philo. It competes with Roku Channel and Pluto among others.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Philo Fills a Big Gap

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent streaming service, but some channels are duplicated on freebie apps. All 3 Hallmark Stations are included. We've had it for about 6 months. Good fill-in but wish they would add FOX News, CNBC and local stations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for the price! I bought it during the promo and haven't canceled yet! It beats my old Cable bill! Would be nice if I had more channels to chose from!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had the news channels. Other than that it was worth the money. May not pay every month but is good for the holidays watching for the family when you don’t have cable los of Christmas things to watch.

    I would recommend this to a friend
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