Customer Ratings & Reviews
- Model:
- 212343-99
- SKU:
- 6284305
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the BackBeat FIT 350 Wireless Earbud Headphones for their excellent sound quality, comfortable fit, and long battery life. Many users find them perfect for workouts and everyday use, praising their durability and affordable price. While some users have concerns about the microphone quality, the overall positive feedback highlights the headphones' value and reliability.
This summary was generated by AI based on customer reviews.
Beautiful Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying my large picture with a Polk sound bar and subwoofer.
I would recommend this to a friendNot a fan of the these.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a few pairs of the Plantronics Back Beat Fit wireless headphones and thought I would have a great experience with these. If you like the feeling of a water-tight seal in your ear while you jog, these headphones are for you. All you can hear (besides the music) if your footsteps and your breathing. The first time I tried taking these headphones for a spin, I stopped about 50 yards into my jog because the reverb of my footsteps through my ears was unbearable. Not only that, I could not hear anything else around me. I recommend a pair of headphones that allow at least lets some sound in. I ended up going online and finding the older model Backbeat Fot headphones, and paid a little more for them, but it was worth it.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our BackBeat FIT 350; However, we're sorry to hear you were not satisfied with our product. This model features 6 mm drivers and passive noise-canceling eartips deliver deep, rich sound and block out noise, if on the contrary your interested in hearing your surroundings, then the BackBeat FIT is a better option since it has AlwaysAware ear tips. the design lets in ambient sound allowing you to simultaneously listen to music and hear your surroundings like traffic, cyclists, pedestrians, or other runners for safer training in any environment. The rubbing noise is a ‘stethoscope’ effect of any occluding earbud‐style headphone (fabric or rubber). This effect is slightly louder with a fabric cable rather than a TPE cable. As an active headphone, the fabric cable was intentionally selected despite this challenge because it has less friction rubbing on moist skin in motion (than a typical TPE cable has). Fabrics can also gather debris. Thank you for your comments. We will share them with our Product Development Team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item that works very well with all of my devices
I would recommend this to a friendi'm still getting used to it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, however I'm still getting used to it.
I would recommend this to a friendnot a perfect choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to be noisy, low SNR, the battery life is not as long as I thought
No, I would not recommend this to a friendGreat for working out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for working out because of the the clip capability.
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great I really enjoy using it. It is easy to use
I would recommend this to a friendLooks cheap but is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wire feels very cheap. I like that it comes with a case and extra ear pieces though.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Backbeat FIT 350 headset, we really appreciate you taking valuable time out of your day to give your feedback. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!
Horrible product do not buy buyers beware!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the middle of my workout these headphones disconnected from my phone. I recently just purchase these headphones and I’m past my 14 day return policy. These headphones was working all the way up until tonight. These Headphones haven’t been damaged and have barely been used and now in the middle of a very good work out these headphones stopped working and it won’t connect to my iphone.I am very irate that I pay so much money for these headphones for them not to work only and to have them for less than a month. If wireless headphones are not made by Sony or Beats by Dre do not buy it is my recommendation I’m learning from my experience tomorrow I am buying me Beats by Dre so this doesn’t happen again
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review; However, we're sorry to hear you've had this experience. If the ear buds do power on and your phone is not detecting them, you should be able to fix with the following process: With the headset powered on, press and hold the Volume up (+) button and Volume down (-)button until you hear "pairing." Then go to Bluetooth settings on your phone and you should see the PLT device as available. In case the ear buds were actually listed under bluetooth settings but wouldn't connect, make sure you completely delete them from your phone, then reboot your cell phone and repeat the pairing process so the ear buds appear under settings again and select. We hope this information is helpful. In any case we do thank you for bringing this to our attention. We will forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878.
A little less than excited
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these very rarely because the sound quality is such a bummer. I replaced them with the Skullcandy Evo Bluetooth earbuds as my primary choice, and only use these for working out now because I don't care if they get sweaty and break. Not my fave.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest feedback on our BackBeat FIT 350; However, we're sorry to hear you were not satisfied with the sound quality. For audio quaility issues you might want to try to reset the Bluetooth connection between your phone and ear buds. To do so: https://bit.ly/2OOMfnw. In any case we do thank you for bringing this to our attention. Your comments have been shared with our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878.
quality has gone down alot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair was awesome no issues for 2 years until they broke due to my own fault, I was able to get the same brand but not the same quality as the first pair I bought. I found myself returning and exchanging new pairs every 3 months for regular issues you would find in a pair you have used for a long time. Audio not working, head phones would disconnect for no reason, volume maximum warning several times when I didn't even touvh the volume, one side of the head phone wouldn't work, wouldn't charge you name it. for 70 and a 40 dollar replacement plan not worth it and I just gave up on the product, I had tried more then the avg Person most likely and retuned and exchange 7 of these and never getting better save yourself the tip and go with other brands
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat FIT 350. We're very sorry to hear about your experience. For linking and audio issues, you might want to try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone and Re-pair the headset with your phone. If you still get the same results, and it was handled under normal use and this we do recommend that you replace that unit. We thank you for bringing this to our attention. We will forward your comments to our team as a future consideration. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you have any questions!
Well fitting, Sound is perfect...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient for the work that I do. As a truck driver
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you very much for your honest review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. We will continue to provide our valuable customers like you the best of our products and services. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
- Cons mentioned:Connection
Worst product ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible item. Doesn’t connect or even show up in my phone. It worked for a while but now coincidentally that I can no longer return it doesn’t work at all
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review. However, we're sorry to hear about your experience. When the BackBeat FIT 350 is taken out of the box, the unit goes into pair mode automatically, but if the earbuds are not showing under Bluetooth settings on your phone, you can do this manually. To do so: Power off the ear buds, then press and hold the power button for 6-8 seconds, until LED flashes red and blue repeatedly. This means the ear buds are in pair mode and you should see it listed as available under Bluetooth settings on your cell phone. We hope you will find this information useful. Please note this model counts with a one-year manufacturer's warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Great sound...when it works.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my original pair Jan 2, and am on my 3rd exchange due to faulty product. The sound is second to none. I have only used for frequent workouts and conference calls. Asked for a refund, it am going to have to settle for exchanges.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Backbeat FIT 350 headset, however. we are sorry to hear about your experience. As with any complex consumer electronic device, this unit is at risk from any number of environmental stressors that can affect the longevity of the product’s life cycle. There can be many factors influencing the performance of the headset and each case will mainly depend on their use. At the moment we don't have specific cases reporting an official problem with these headsets. We always recommend testing the headset with a different mobile to completely isolate the issue. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to reach out to our Customer Care Team at 800-985-9815 if you require assistance.
Poor Sound, Poor Call Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was actually really surprised at the really poor sound quality and poor cell phone audio quality of this product, especially given the good reviews and that this company is mostly for audio calls.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is good unless the person is using a speaker. the rubber piece that controls everything comes off. it was only glued on.
No, I would not recommend this to a friend - Pros mentioned:Fit, Sound quality
Great sound in light wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd pair of wireless headphones. First impressions are that these have great sound, easy to pair the first time, very light and fit pretty well in my small-ish ears. I use primarily outdoors while walking dogs and they work well for hearing ambient noise. The only downside are that these don't have a microphone to take calls, (the never said they did, so I wasn't expecting it.) and if you don't clip them to your clothing, they could fall off if you need to take them out and wear them around your neck.
I would recommend this to a friend Durability issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece with control panel buttons slid off, glued it back on, now buttons don’t work as well.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Backbeat FIT 350 headset, however, we are sorry to hear about your experience. If the controls of the inline cable came off and no longer working, it will be best to replace the headset. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Sent in under warranty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber buttons started peeling. Sad. Replacement will probably do the same.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest feedback on our BackBeat FIT 350. We're sorry to hear about your experience. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. We thank you for bringing this to our attention. We have shared your comments with our Product Development Team for review and consideration. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
Didn’t like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not as expected. The sound was not clear and not what was expecting.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello there! Thank you for your review on our Backbeat FIT headset, however, we are sorry to hear it wasn't for you. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset. With the headset powered off, press and hold down the power button for at least 10 seconds until you hear "pairing" and you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_BBFIT". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset with a different mobile to completely isolate the issue. If for some reason the audio is still distorted, it could mean an actual problem with the headset and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please note our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.