Customer Ratings & Reviews
- Model:
- 212343-99
- SKU:
- 6284305
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the BackBeat FIT 350 Wireless Earbud Headphones for their excellent sound quality, comfortable fit, and long battery life. Many users find them perfect for workouts and everyday use, praising their durability and affordable price. While some users have concerns about the microphone quality, the overall positive feedback highlights the headphones' value and reliability.
This summary was generated by AI based on customer reviews.
Terrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for 7 months and the plastic part where you control the volume just came off! Cheaply made! It was barely 3 months of having them that the plastic started to come off.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review on our Backbeat FIT 350 headset, however, we are sorry to hear about your experience. As with any complex consumer electronic device, this unit is at risk from any number of environmental stressors that can affect the longevity of the product’s lifecycle. There can be many factors influencing the performance of the headset and each case will mainly depend on their use. If the unit is physically damaged, it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2QVHNFW. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Over the Earbud headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The over the year buds were too hard to put on when I was wearing my glasses. I had to take my glasses off to put them on. They would be great for people who didn't wear glasses.
I would recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you very much for your honest review, however we are sorry to hear about your experience with the headset. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. Please note that we count with the same model of headset (Backbeat FIT 300) without the ear loop. If you are looking for a product recommendation, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get this item because the one I wanted was at another store in another town and I did not want to travel with this heat and the COVID 19 virus
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! thank you for your review on our BackBeat FIT 350. We are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance or have further questions.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these headphones were made by Beats. They were not. The sound quality was not what I expected, so I return them.
No, I would not recommend this to a friendQuickly stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These stopped working in less than a month. Luckily, Plantronics customer service is being helpful and will hopefully replace them.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our BackBeat FIT 350; Though we're very sorry to hear your unit stopped working. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. As you know, this product counts with a one-year manufacturer's warranty. We're glad to hear you've contacted our Support Team. Thank you for bringing this to our attention. If you require further assistance, don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not sweat resistance while working out and wire malfunction after one day. Returned it the next day.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Sarah and thank you for your honest review on our BackBeat FIT 350; However, we're sorry to hear about your experience. This model is IPX5-rated which means it is protected against fresh water jets along with its sweatproof design. If the unit is not working properly, we strongly advise you to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact and they should be able to help you verify if this is something that can be solved through troubleshooting or if it's a hardware issue. This model counts with a one-year limited warranty. We will surely forward your feedback to our team for review and consideration.
Not a good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Others have a problem hearing you. Picks up all the background noise.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your honest review on our Backbeat FIT 350 headset, however, we are sorry to hear about your experience. Please note this headset doesn't count with a noise-cancelling microphone. If you are experiencing some audio issues with the microphone of the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset. With the headset powered off, click and hold down the center button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_BBFIT 350". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. We also recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same audio issue with the headset, it might have an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
YUCK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had several previous versions that I have loved. I returned these ones.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our BackBeat FIT 350; Though we're sorry to hear you were not happy with this model. If you've experienced technical issues and you would like assistance, our Customer Care Team can surely help you and hopefully solve it. You can reach us out at: 1 888 248 4143 or 1 916 928 7561.
These suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Now I have to fill this space with stuff.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello there and thank you for your review on our Backbeat FIT 350 headset, however, we are sorry to hear it wasn't for you. Please note our intention is to provide the highest quality products and services to our customers and if you require technical assistance feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact
- Pros mentioned:Sound quality
First Impression
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My needs are a little different from most. I use low profile Bluetooth ear buds (IEM) under my motorcycle helmet, both for music and ear protection. I have had the Shure 215's for about a year and the Bluetooth finally failed, (separate from the ear buds). The 215's with BT are around $150. I had done a ton of research prior to buying the Shure's and have been very happy with the performance. These Plantronics blew me away. Better performance and half the price. Stability is fantastic. Fits comfortably in my ear and doesn't move when taking my helmet on and off. Sound is better than the Shure's with better bass and very clear mid's and highs. After using for the first time on a short trip, my only small complaint is that the controls are very close to the ear piece. I assume this would be great for working out or running, but it sits right against the neck roll of the helmet and can be a tad difficult to adjust volume. Again, very specific complaint, LOL
I would recommend this to a friend - Pros mentioned:Sound quality
Overall a great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of wireless earbuds and, for the most part, they are great! I wear them at the gym and love the over the ear design. They work for music, bu also the bud fits tightly enough that they muffle other noise. Good sound quality as well. My only disappointment is how long they hold a charge. Based on my workouts I'm charging them twice a week, which would be every 3-4 hours. That may be the norm, bu I had hoped for a longer charge.
I would recommend this to a friend - Pros mentioned:Comfort
not good for quality sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for quality of sound first so I do not have anything negative to say about the comfort or the look. That was all fine but SOUND QUALITY is beyond bad. I know thye must be comfortable and not look like you have a disease in your ear but I had them on less that 2 minutes because the sound coming out is terrible. I have a pair of Phillips over the ear headphones for $9.99 that put these to shame. I wish the sound was close to being somewhat good but it wasn't so I returned them the following day
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset it could be caused by a bad connection with your mobile or an actual problem with the unit. You may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the right side until you hear "pairing". 4) Access your Bluetooth settings and select "PLT_ BBFIT 2100". Once successfully paired, you will hear "pairing successful". You may also want to check if your headset doesn't have any kind of updates available through the "Backbeat" app. If for some reason you are still having the same issue then it means the headset has an actual problem and it is best to replace it. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Cord Defects
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FIT 350 comes with old-school fabric-like cord; out-of-box it is unkinked, smooth. But after a few weeks of use it starts to spiral, constrict, fold-in-on-itself(?) which caused the left channel to go dead and I returned my 1st set to Plantronics. To their credit they sent me a replacement FIT - but same issue with kinking has begun...I probably will lose sound in one or both earbuds soon. Bottom line: look for cords in rubberized, regular styling. C-
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Backbeat FIT 350 headset, however, we are sorry to hear about your experience. Please note this is not a common issue with the unit. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.