Customer Ratings & Reviews
- Model:
- 212078-99
- SKU:
- 6284304
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the BackBeat GO 410 Wireless Noise Cancelling Earbud Headphones for their exceptional noise cancellation capabilities, providing a truly immersive audio experience. The long battery life of approximately 8 hours ensures uninterrupted use, while the comfortable design guarantees a pleasant fit. Although some users have expressed a desire for higher volume levels, the overall positive feedback highlights the product's strengths in delivering high-quality sound and reliable Bluetooth connectivity at a reasonable price.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband. He loves them. The work great with his laptop and phone.
I would recommend this to a friendNot happy with purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to return Aasap! Your return window was less than 30 days - how can this be possible during this covid19 season. Your store hours and service are not convenient for everyone, neither is your automated phone service yet my return window is closed? VERY VERYYYYY DISAPPOINTED! I NEED TO RETURN THIS ITEM OR EXCHANGE IT. THANK U
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Licy and thank you for your honest review on our BackBeat GO 410. We're truly sorry to hear about your experience. We strongly recommend you to contact the reseller directly to verify their return policy. In case you're no longer able to return it, please note this unit counts with a one-year manufacturer's warranty. If you have any questions, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
GReat earbuds, especially for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work very well. I’m sure that the Bose would be a little better, but at 3x the price.
I would recommend this to a friendHow did these get good reviews?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for a few days, just long enough to know they are horrible quality for the price, I bought them based on the supposed quality of the microphone and active noise cancellation. Just now I’m trying to talk to my boyfriend while I’m in a cafe, but all he can hear is the background conversations, he can’t hear me at all! Yesterday I was trying to talk to him while I was walking my dog, he couldn’t hear me because of the wind. Right now I’m trying to listen to music in the cafe, but I can hear the background noise more clearly than the music. I have no idea how these got such great reviews, I doubt Best Buy will let me return them, so I’m upset I spent so much money. Also, the directions on how to use the features are unclear with confusing diagrams. I guess I’ll keep looking for noise cancelling headphones for my upcoming trip, because anything will be better than these.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Backbeat GO 410 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset. With the headset powered off, press and hold the center button until you hear "pairing" 4) Access to your Bluetooth settings and select "PLT_BBGO 410". Once successfully paired, you will hear "pairing successful". You may also want to reset the headset through the "Backbeat" mobile app and check if it doesn't have any updates available. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2DOJJZ9. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Okay one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plantronics is good brand and this ear bud quality is not up to it.
No, I would not recommend this to a friendexcellent quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Christmas present for the hubby! He was very pleased!
I would recommend this to a friendExcellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did exactly what I need it to do and was a great price! I love these!!!
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of ear buds. I highly recommend them, too.
I would recommend this to a friendWireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivering as advanced. Like the easy set up and operation.
I would recommend this to a friendWireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't last, had an LG before this one and the battery life was awesome.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your feedback on our BackBeat GO 410. We're sorry to hear about your experience. The unit should provide up to 9 hours of talk time, in case you are getting a significant lower amount of talk time, please ensure your unit's firmware is up to date through the BackBeat app: https://goo.gl/AtmURf. It is important to take into account that enabling the ANC feature can reduce the amount of Listening time: You should get up to 8 hours of Listen Time with ANC; Up to 10 hours without ANC and Up to 50 hours with ANC without streaming media. If you still get the same results despite of considering the previous information then there might be a problem with the unit. This model has a one-year limited warranty from date of purchase. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you require further assistance. We thank you for bringing this to our attention. We will forward your comments to our team for review and as a consideration.
Perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love em! Best soundproofing out of any headphones I've used!
No, I would not recommend this to a friendDoes the job, does just what it said it would
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, does just what it said it would, Very please with this purchase
I would recommend this to a friendKept losing foam tips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound ease of use but the foam tips popped off and I lost all but one
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank for your review on our Backbeat GO 410 headset, however, we are sorry to hear about your experience with the ear tips. This model of headset counts with small, medium and large ear tips. (212092-01) SPARE,EARTIP KIT,BBGO 410 S/M/L. All spares and accessories are available for purchase from our distributors. However, we might be able to send them to you as a one time courtesy. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good as they claimed they are not very comfortable
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poor for phone calls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this has great quality for music it's really bad when making phone calls. I don't really understand how there can be such a gulf in audio quality but the phone call audio is high pitched and awful. Going to return this.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our BackBeat GO 410; However, we're sorry to hear you were not satisfied with this product. This model features the A2DP (Advanced Audio Distribution Profile) which allows you to stream high bitrate stereo sound and it uses the HFP 1.7, HSP 1.2 Bluetooth profiles during phone calls. If you've noticed there's something wrong with the audio during calls, please ensure your unit's firmware version is up to date through our BackBeat app: https://goo.gl/5fZFei. You might also try resetting the Bluetooth connection between your phone and ear buds. To do so: https://goo.gl/emzUTA. Lastly, testing your unit with a different phone and at different locations is also ideal to isolate the cause of the issue. We will forward your comments and feedback to our team for future consideration when developing new products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. They just got to work on increasing the battery life.
I would recommend this to a friendGreat
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is just what I needed to use. Thank you.
I would recommend this to a friend- Pros mentioned:Battery life, Fit, Sound quality
Comfortable and great battery life!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a LOT of Bluetooth wireless earbuds and these are by far the most comfortable with the best battery life! With the companion app you can increase the battery life even further by turning off the active noise canceling. You can adjust the noise canceling based on whether you're in a kind of noisy environment or a very noisy environment! The sound quality for spoken word and music is great and the battery position keep the next piece in place.
I would recommend this to a friend nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I haven't had any issues. Paired nicely with my phone.
I would recommend this to a friendExcellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommended Easy to use It’s really good
I would recommend this to a friend