Customer Ratings & Reviews
- Model:
- 212078-99
- SKU:
- 6284304
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the BackBeat GO 410 Wireless Noise Cancelling Earbud Headphones for their exceptional noise cancellation capabilities, providing a truly immersive audio experience. The long battery life of approximately 8 hours ensures uninterrupted use, while the comfortable design guarantees a pleasant fit. Although some users have expressed a desire for higher volume levels, the overall positive feedback highlights the product's strengths in delivering high-quality sound and reliable Bluetooth connectivity at a reasonable price.
This summary was generated by AI based on customer reviews.
Could be way better!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm an audio file and a huge fan of the multiple ways it let's you listen to music such as Bluetooth or wired into the phone, but the sound is very disappointing!
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review, we are sorry to hear about your experience with the BackBeat GO 410 headphones, please note that sound can vary depending on the ANC selection (low/high) and the equalizer preset on your device and on the BackBeat app. We will forward your comments to our product development team so we can further improve our products. If you have any other questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.
Horrible!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just purchased and in less than 2 days stopped working. Won't turn off, doesn't pair again once i unpaired it. USELESS!!! Wil be returning ASAP
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your hones review on our Backbeat GO 410 headset, however, we are sorry to hear about your experience. In order to power off the headset you will need to press and hold down the center button for at least 4 seconds until you hear "power off". If you unpaired the headset from your mobile you will need to put the headset in pairing mode in order for your mobile to recognize it. To do so: 1) With the headset powered off, press and hold the Center button for at least 8-10 seconds until you hear "pairing." 2) Access your phone Bluetooth settings and wait for "PLT_BBGO410" to come up and select it. 3) Once successfully paired you will hear "pairing successful". Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Total Crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not sweat proof they crapped out as soon as my sweat dripped into my ear. Terrible product I would not recommend at all.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello there! Thank you for your review on our Backbeat GO 410 headset, however, we are sorry to hear about your experience. Please note this model of headset is sweat and moisture resistant. If your headset no longer works, it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://www.plantronics.com/us/en/support/contact. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset doesn't work well with Google maps. Major delay with translation from phone to headset.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi TJones and thank you for sharing your honest feedback on our BackBeat GO 410. We're sorry to hear you've had trouble when using Google Maps. Some of our users have reported the unit works well when using it with Google Maps. There are a few tests you could perform in order to solve the issue or find the cause of the problem. First please reset the Bluetooth connection. To do so: https://bit.ly/2OOMfnw to re-pair it to your phone, with the ear buds powered-off, press and hold the power button for 6-8 seconds until LED flashes red and white or red and blue repeatedly. This will make it detectable. You might also want to reset the Network settings on your phone. Compare its performance while it is connected to WiFi and mobile data. For optimal performance verify if there are firmware updates available through BackBeat app. In any case we do thank you for bringing this to our attention. If you would like further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726
Poorly made.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work, but the button to power up is faulty and went bad after three months.
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
This Is a Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did considerable research on ANC headphones, as I’m replacing an older set of wired Bose on-ears for air travel. I was ready to pull the trigger again on a Bose purchase, but I read some pretty favorable industry and user reviews on the Plantronics Backbeat GO 410. At this price, I thought, why not give them a shot? I just traveled with these for the first time today, and I’m impressed. They’re not Bose and I didn’t expect that, but I have to say I’m happy; I experienced good ANC and kept a chunk of cash in my pocket. There is a slight hiss in the ANC mode, but it’s nothing compared to the hiss I’ve experienced with another famous brand’s battery powered ANC earbuds. Bass response is good, and overall my music has a satisfying sound. The two levels of ANC truly are different, and I used the “high” setting on the plane. I also tried the wired connection and found it to be solid. These are comfortable to wear. Even when I wasn’t actively using them, they hung around my neck most of the day and there was no irritation. In fact, they’re light enough that I really didn’t even notice them. The earbuds have a comfortable feel in the ear; I tried both medium and small tips before settling on the originally installed mediums. The call quality is acceptable; I called my “other phone” to leave a couple of voicemails while I experimented with the microphone. I did find that I needed to hold it a bit closer to my mouth to get the effect I wanted. The other thing I was watching for was lag in lip sync when watching video. I’ve experienced that with other wireless earphones. I’m happy to report that I noticed no lag at all. Overall, I have to say I’m glad I made this purchase. I fly a lot, and I’ll get a quick return on investment here.
I would recommend this to a friend Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible. Cuts off all the time. Absolutely no range whatsoever.
No, I would not recommend this to a friendreturned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not good at this price point. I exchanged these for Sonys and they sound better.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for sharing your honest review on our BackBeat GO 410; However, we're sorry to hear you were not satisfied with the product. The 10 mm drivers are designed to deliver deep, rich sound, while bass and bright EQ presets provide audio customization. We will surely forward your comments to our Product Development Team, as we appreciate feedback based on Customer use to create the best possible products. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726.
- Pros mentioned:Sound quality
Overall good ANC headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this headset for about a week and here are my thoughts on this unit. First the material of the neckband is a combination of plastic and some sort of silicone material. Also it is much smaller compared to other models’ neckbands and is rather soft. This is a plus for this model. The earpieces are conical in shape and obviously differs from the spherical earpieces of other models. It is made from silicone and provides a comfy fit. Like most headsets, it comes in three pairs – small, medium and large. Operating the unit may be a bit of a challenge as documentation is very scarce. And as of this writing, here is barely written support in the Plantronics’ website. Fortunately the companion app has directions for this and other models. And now for the main gist of this model. The audio output is pretty good even without noise cancelling turned on though it is turned on by default. Likewise the buds provide a good seal in your ear partially isolating noises. Turning the unit on is done the usual way wherein you press the center button once. And to pair it to a phone, pressing the center button for 3-4 seconds. There is not much to control using the buttons in the unit but downloading the app and pairing it with the headset provides more control options such as enhancing bass. With the app, noise cancelling can be turned on and off can deliver extra bass. Battery life is neither low nor good which is rated at eight hours with ANC on. But I find odd that if ANC is turned off, battery life is at only ten hours. But overall this is a very decent pair of ANC headsets. And I would recommend it to other users out there.
I would recommend this to a friend Broken headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Button broke after 30 days of use. Cant get them to turn on.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for sharing your honest feedback on our BackBeat GO 410; However, we're deeply sorry to hear one of the buttons. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. Please note this model counts with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to get setup, did not work for how I needed them to.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your honest review of our BackBeat GO 410 headset, however, we are sorry to hear this product did not meet your expectations. If you are experiencing technical issues, please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.
Dead after a few months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should. Have looked at the reviews closer, not Turing on after a few shirt months.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello and thank you for your honest review on our Voyager Legend, however, we are sorry to hear about your experience. If your headset is not turning on, it could be an issue with the battery. You may want to try charging the headset with a different charging cable and power source to see where the issue is coming from. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
no good to make call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.microphone make noise when touch my clothing for $130.00 its no worts
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for taking the time to share your feedback on our Backbeat GO 410 headset, however we are sorry to hear about your experience. You may want to try resetting the Bluetooth connection with your mobile. To do so: 1. Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2. Power off your mobile phone for 2 minutes and turn it back on. 3. Re-pair the headset to your mobile. The rubbing noise is a ‘stethoscope’ effect of any occluding earbud‐style headphone (fabric or rubber). This effect is slightly louder with a fabric cable rather than a TPE cable. As an active headphone, the fabric cable was intentionally selected despite this challenge because it has less friction rubbing on moist skin in motion (than a typical TPE cable has). Fabrics can also gather debris. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
Only lasted four days and not sweatproof.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They only lasted 4 workouts before they stopped operating.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello Tiff! Thank you for you review on our Backbeat GO 410 headset, however, we are sorry to hear about your experience. This headset does count with moisture protection and it's sweat resistant. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products. Please feel free to contact our Customer Care Team at 800-985-9815 if you require technical assistance!
- Pros mentioned:Comfort, Sound quality
Really good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for noise cancelling ear buds mostly for travel. I have a pair of Bose over ear noise cancelling headphones that I have been using but they are a little bulky to carry when traveling. These work well and perfect for my needs. Though there are better ones, who wants to spend 2 or 3x as much. If these get lost or break I would be upset, but not as upset if they were several hundred dollars. These work great and I am really happy with this purchase. They are very comfortable. I prefer things that don't have bulky plastic or metal attachments just for looks. The sound is descent and really good for the price. I find myself using them quite often now. The noise cancelling works well enough to hear podcasts in a noisy lunch room at work.
I would recommend this to a friend Solid entry level earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have a very standard look. Nothing really particularly surprising when you take them out of the box. They are made of plastic and silicone. They feel lightweight. I know alot of people associate weight with quality. Sometimes that can be true as it is an indication of what materials are used for the build. However, alot of companies tend to just add random pieces of metal to make products heavier and charge significantly more. One brand in particular jumps to mind...That being said, I don't think these are poorly made. They have a great fit and finish. Unfortunately, these are not meant for strenuous workouts. They are supposedly "sweat resistant" but they do not have an official IP rating as far as I know. Now I know most people are only interested in the BackBeat Go 410 for its ANC. The verdict....very average. It has a slight hiss when the ANC is active but I did not notice it when listening to music. The ANC is not going to be as good as the 300-400 dollar ones but it still blocks out a good bit of noise. Bluetooth 5.0. This is awesome. I really can't stress this enough. I really have struggled with bluetooth products in the past when it comes to connectivity. Bluetooth 5.0 is awesome. It is reliable and strong. This is something that you can definitely rely on. The sound is good. Bass can be strong. You can try to adjust the EQ a bit with the app. Listening to music and watching videos with this was enjoyable. Battery life was quite good. I got around 8 hours with the ANC on which is what they advertise. With ANC off, you get around 10 hours which is also what they advertise. I was surprised turning ANC off only gave you 2 extra hours of battery life. I did not think this was an issue at all as I always tend to charge them after I use them but it's something to be aware of. I think it is important to consider who these earbuds are for. These have decent ANC and good sound for about half the price of the industry leaders. These are a solid choice who do not want to break the bank for ANC.
I would recommend this to a friend- Pros mentioned:Battery life
Very Cool
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for planes or just being able to ignore people which is what I use earbuds/headphones for. Battery lasts for a good amount of time as well
I would recommend this to a friend - Pros mentioned:Sound quality
Works great for only 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the GO410 and it worked great at reducing road and wind noise while bike riding. However, after two months, the earbuds started squeeling and hissing horrendously. I could not fix this by pairing or power cycling. I proceeded to return the product by warranty. Warranty return worked fine for another two months with the same problem reoccurring. Plantronics honors the warranty but requires you to ship it back, wait 2 weeks, and get the replacement. Not good enough when this happened twice.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hello! Thank you for your review on our Backbeat GO 410 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset and already tried resetting the Bluetooth connection, you may want to try resetting the headset itself through the Backbeat mobile app and check if it doesn't have any updates available. We also recommend testing the headset with a different mobile to see where the issue is coming from. If for some reason the issue remains then it means the headset has an actual problem and it is best to replace it. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
- Pros mentioned:Sound quality
Great sound, but can’t turn them on or off!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was great, but the on/off switch failed unpredictably. Apparently, this is a common problem with Plantronics. In fact, there is even a class action suit in preparation somewhere. I took the phones back to Best Buy, but they couldn’t do anything after two months without a protection plan. I told the service attendant to throw them in the trash. Pity — $100 down the drain. Bought a replacement pair from another vendor.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our BackBeat GO 410. We're sorry to hear about your experience with the on/off switch. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention, Please note this model has a one-year warranty from date of purchase and you can request a replacement through our website. Thank you for your comments. We will forward them to our product Development Team as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: 855-765-7878 if you have any questions
Started shorting out after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few months, then started dropping and reconnecting to blue tooth (despite the phone being on my person). After that it then wouldn't turn off completely. It would announce it was off, but the white light remained on. Last and final straw was it dropped blue tooth while on calls and dropped the active noise reduction and picked it back up intermittently. Done with them, never dropped them, never had them in the rain, not good quality.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi Mark and thank you for taking the time to share your honest review on our BackBeat GO 410; However, we're deeply sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot these issues, firstly, please let the battery drain completely and re-charge it with a 5-volt wall charger for optimal performance. For connection issues, please reset the connection between your phone and headphones. To do so: https://goo.gl/emzUTA. You might also want to ensure the unit's firmware version is up to date through our BackBeat app: https://goo.gl/5fZFei. Lastly, please test the unit with a different mobile phone to isolate the cause of the issue. If you still get the same results, even after performing the previous steps, then most likely there is an actual problem with the unit and it is best to replace it. This model counts with a one-year warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726