Customer Ratings & Reviews
- Model:
- 203621-63
- SKU:
- 4383017
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Explorer 505 Bluetooth Headset's sound quality, ease of use, and battery life. Many appreciate its comfortable fit and lightweight design, along with the Bluetooth functionality and affordable price. However, some users experienced issues with the maximum volume level and occasional connection problems. The headset's range and talk time also received positive feedback.
This summary was generated by AI based on customer reviews.
It’s ok I thought it would be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation doesn’t exist. The charging outlet that “clips Bluetooth at my convenience” male outlet broke. The Bluetooth is supposed to read name out loud when person is calling and for some reason it doesn’t. I’ve tried everything.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi! Thank you for your review on our Explorer 500 headset, however, we are sorry to hear about your experience. If the USB charge strap is broken, we might be able to send it to you as a one time exception. Please note this headset does not count with Caller ID. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.
Great Bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this bluetooth. Its 4.1. And, very comfortable to put on ears.
I would recommend this to a friendCool gift idea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this to my niece for the holidays. It's perfect because she's of driving age, so she can talk hands-free in the car.
I would recommend this to a friendGood device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use it almost every day! Love it. Drive a lot, so it's very convenient.
I would recommend this to a friendDid not work for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor fit. I could not hear a thing on full volume. I am looking for a replacement for my Motorola Boom that broke. Saw this was new, but the unit did not work well with my ear.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Hi,
You may want to contact Plantronics Support for tips on getting a better fit with your Explorer 505 headset. Thanks.
- Cons mentioned:Connection
Constantly disconnecting and reconnecting!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing started out pretty good, then after a month or so it began “disconnecting” and “connecting”. Seemed to start that after wearing it for a few hours. However, it has only gotten worse. Now doing it almost immediately and during a call. Avoid this brand/model. This is the second out of two Plantronic devices that are unacceptable.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505 Headset. We're sorry to hear you've had a linking issue with your unit. You might want to try resetting the connection between your phone and headset to clear the Bluetooth stack. To do so: https://goo.gl/aahurH
You might also want to make sure of routing call audio to Bluetooth. To do so you can go to settings>General>accessibility>call audio routing>Bluetooth. Lastly, testing your headset with a different phone while connected to a single device at a given time is ideal in order to isolate the cause of the problem. In case you get the same results, please note this unit does have a one-year warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!
An Honest Review: Not the one for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my old bluetooth (Plantronics - M95 Bluetooth Headset) & had to get another hands free device. (Bought in March 2016) This bluetooth was $10 more expensive than my last one, has very poor voice quality, very short range, drops calls often and/or defaults back to your cell. It has only 7 hours max battery time which doesn't matter because it drains your cell battery completely even when idle. (Allow about 2 1/2 hours actual talk time) There's a 2 sec notification delay when your cell rings. I have an iphone 6 & SIRI can't understand any command coming from this headpiece. The black matt finish shows every scratch & scrape & always looks dirty. I ignored previous bad reviews because of the overall good ones... so if you do decide to get this bluetooth anyway, buy the replacement warrantee too. I'm so glad I did because I can swap it out for any bluetooth I want (equal or lesser value of course)
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Sorry to hear you experienced issues with this product.
Short range, high battery drain when idle and poor audio quality are indications of a defective unit, especially if this happens on a brand new unit out of the box. Usually we can troubleshoot these issues by deleting your headset from your phone, restarting your phone and then re pairing them. If the problem persists even then we recommend replacing the item.
If you need troubleshooting assistance we will be glad to help at www.plantronics.com/support
It is okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People are complaining they either cannot hear me well or hear me at all.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.
To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.
If the issue is the same we recommend testing the device with another phone to determine if its on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following url to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All
Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product constantly goes out while on phone or just walking around!
No, I would not recommend this to a friendCould only answer calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't text or make calls or use any other features, I took it back to Best Buy twice, both times they were unable to get it to work, so I retuned it. I'm going to look for something else.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.
phone call is fine but built in voice is poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.built in voice is poor - scratchy/staticy. regular phone use seems fine.
No, I would not recommend this to a friendBrand response from PlantronicsRepresentative
Posted .Thank you for your honest review on our Explorer 505, we will forward your feedback to our team for future consideration when developing new products, please don't hesitate to contact our customer care group at www.plantronics.com/support if you have any questions!