Customer Ratings & Reviews

Our M95 should provide you with up to 11 hours of talk time on a full charge. If you're getting considerably lower talk time you might want to try fully draining and recharging your headset's battery a couple of times using another cable and charger to see if this helps the issue. Our customer care group is ready to assist you at www.plantronics.com/support if you have any questions!

Hello and thank you for your honest feedback on our M95 earpiece; However, we're sorry to hear you were not able to find a comfortable fit. The ear tips are designed to fit over 90% of ears. You can rotate them to fit the shape of your ears and a flexible stabilizer helps to ensure they stay snug. You might also try the optional ear loop for a more secure fit. We strongly recommend you to try other sizes of ear tips available as the earpiece comes with a medium size ear tip. Changing the size of the ear tip should also improve the volume on the earpiece. You should be able to find a set of ear tips with the following part number: 201955-02. Thank you for bringing this to our attention. Your comments will be forwarded to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Thank you for your honest review on our M95, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our M95 Headset. We're sorry to hear you've had trouble with your unit. In order to troubleshoot audio issues, you might want to try resetting the Bluetooth connection. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the headset with your phone. Testing your headset with a different phone and at different locations is ideal to isolate the cause of the issue. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. Please note this unit has a one-year warranty from date of purchase. Thank you for your comments. We will forward them to our team for review and consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!

Thank you for your honest review on our M95, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hi Caleu and thank you for sharing your honest review on our M95; Though we're sorry to hear you've had trouble with your unit. Was the headset purchased brand new? Did the packaging present any tear or evident tampering? Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. We also thank you for letting us know the steps you have followed to troubleshoot it. This might be an actual problem with the unit related to hardware and it is best to replace it. This model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-855-765-7878.

Thank you for sharing your feedback on our M95 Headset, however we're sorry to hear about your experience. If you are experiencing volume issues, please note that an Android phone must be set to medium/high or audio will sound to low. You might also want to try resetting the Bluetooth connection with the phone. To do so: https://goo.gl/emzUTA. Please note this unit has a one-year limited warranty from date of purchase. We thank you for bringing this to our attention. We will forward your comments to our team as a consideration. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!

Hi! Thank yo for your honest review on our M95 headset. We really appreciate you taking valuable time out of your day to give your feedback. We will continue to provide our valuable customers like you the best of our products and services. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.