Customer Ratings & Reviews

Hello and thank you for your honest review! While the M95 has a good volume level, because it is a one-ear headset the levels of noise it can reduce are limited. We would recommend something that covers both ears like the Voyager Focus UC, for times when noise reduction and clarity are needed! If you have any other questions, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so; Delete the headset from your cell phone's list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Hi! Thank you for your review on our M95 headset. Please note that our intention is to provide the highest quality products to our customers and if you require technical assistance feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact.

Hello! Thank you for your review on our M95 headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.

Thank you for sharing your feedback on our M95 Headset. We're sorry to hear you were not able to find a comfortable fit. Please try using a different size of ear tip for a more secure and comfortable fit. The M95 includes a medium size ear tip, but you could try the small (PN: 201955-01) or the Large one (201955-03). You might also want to try it out with the optional ear loop as well. We thank you for bringing this to our attention. We will forward your comments to our team as a future consideration when developing new products. Feel free to contact our Customer Care Team at: 1-855-765-7878 if you have any questions!

Hello! Thank you for your honest review on our M95, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing audio or connectivity issues, we recommend resetting the Bluetooth connection with your mobile by unpairing and re-pairing the headset. We also recommend testing the headset with a different mobile phone to see where the issue is coming from. If for some reason the issue persists, then it will be best to replace this headset. Remember this unit does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hello! Our M95 headset comes with an optional earloop that you can use to better improve comfort. Additionally, we also carry different sized eartips, please contact Plantronics Customer Care at 855-765-7878 so we can send you a couple for you to test.

Hello and thank you for your honest review on our M95 Headset; We're sorry to hear you've had trouble with your unit. In order to find a more comfortable fit, please try using a different size of ear tip. This model comes with a medium size ear gel, perhaps a large or small size is a better option for you. You should be able to find a set of ear gels with the following part number 201955-02. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all. In order to troubleshoot connection issues, please try resetting the Bluetooth connection with your phone. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Re-pair the headset with your phone. Testing your headset with a different phone is also ideal to isolate the cause of the issue. If you still get the same results, even after performing the previous tests, then most likely there's a problem with the unit and it is best to replace it. Please note this model comes with a one-year warranty from date of purchase. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878

Hi! Thank you for your honest review on our M95 headset. However, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Audio issues can be caused by a bad connection with your mobile or an actual problem with the headset. You may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you hear "pairing." 4) Access your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. Please don't hesitate to to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello and thank you for your review on our M95 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. We also recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello, thank you very much for your review, we really appreciate your feedback!

Bad audio quality from the microphone might happen occasionally if there is a lot of wind or background noise. If you think your headset isn't performing as well as it should please don't hesitate to contact us. We are here to help you at www.plantronics.com/support