Customer Ratings & Reviews

Hello and thank you for sharing your honest feedback on our M95; Though we're very sorry to hear you've had to return it. To Troubleshoot audio issues, we recommend first to reset the Bluetooth connection: https://bit.ly/2OOMfnw. Also, testing the earpiece with a different phone is also ideal to isolate the cause of the issue and determine if the issue is related to the phone's Bluetooth chip. We do thank you for bringin this to our attention. We have shared your comments with our Product Development Team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-888-363-0726

Thank you for your honest feedback; However, we're sorry to hear you've had audio issues with your unit. To troubleshoot it, please reset the connection. To do so: https://bit.ly/2OOMfnw. To re-pair the earpiece, remember to set it on pair mode manually by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly. Then go to Bluetooth settings on your phone and select it. Also, testing the earpiece with a different cell phone model and while it is paired with a single Bluetooth device is also ideal to isolate the cause of the issue. If you still get the same issue after performing these tests, then the earpiece might have an actual problem related to hardware and it is best to replace it. Please note this model counts with a one-year limited warranty. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Thank you for taking the time to share your honest review on our M95 Headset; However, we're sorry to hear about your experience. Please note the M95 is compatible with any mobile phone that supports Bluetooth headsets. Bluetooth technology is backwards compatible, hence the Bluetooth version shouldn't affect the performance of the headset. We've heard from other customers complaining about connection issues with iOS 13, but this issue encompasses other Bluetooth headsets from different brands. If the earpiece works fine with other model of headsets or lower versions of iOS then we can confirm the earpiece works correctly. In any case we thank you for your comments. We will forward them to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hello Michelle, thank you for your honest review on our M95, we are very sorry to hear you're experiencing trouble with your unit. We have a few troubleshooting options you can try in order to fix the issues you are describing, please don't hesitate to contact our customer care group anytime at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our M95 Bluetooth headset. We are very sorry for your experience. Our customer care group is available any time to address any questions or issues before returning your headset to the place of purchase.

We will forward your feedback to our product manager for consideration when developing new devices, please don't hesitate to contact us at www.plantronics.com/support if you have any questions or issues regarding our products.

Thank you for your honest review on our M95 Bluetooth headset, we appreciate your feedback!

Hi! thank you for your review on our M95, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing echo with your headset, we recommend lowering the volume, in some cases, if the headset volume is too high, the microphone might pick up the sound from the speaker creating an echo on the far end. You may also want to try resetting the Bluetooth connection with your mobile by unpairing and re-pairing the headset. Last but not least we always recommend testing the headset with a different mobile phone to see where the issue is coming from. If for some reason the issue remains, then it could be an actual problem with the headset and it will be best to replace it. Remember this unit does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hi! Thank you for your review on our M95 headset. However, we are sorry to hear about your experience. If you are experiencing some issues with the microphone, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M90". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. This model of headset doesn't count with the feature of Caller ID. We recommend you to take a look at our Voyager series if you would like a headset with this feature. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for sharing your honest feedback on our M95; However, we're very sorry you we're not satisfied with your product. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. If you're experiencing technical difficulties, we strongly suggest you to contact our Customer Care Team at: 1-888-363-0726. Thank you for your comments. We will forward your feedback to our team for review and consideration.

Thank you for your honest review on our .M95 We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product.

Thank you for sharing your honest review on our M95. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot the earpiece, please reset the connection between the earpiece and your phone: https://bit.ly/2OOMfnw. We also recommend you to reset the network settings to rule out any wireless interference. Lastly, the ideal test to determine where the issue comes from, is to test it with a different phone. If you don't have an android phone, then you could with an older iPhone and older version of iOS. We've seen in the past several issues with Bluetooth devices in general when using iOS and the latest iOS version. If the issue persists after testing with different phones, then most likely the unit has an actual problem. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878

Hello! Thank you for your honest review on our M95 headset. However, we are sorry to hear you weren't able to find a comfortable fit. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi Clark, thank you for your honest review on our M95. We're sorry to hear about your experience. If the power button rattled then most likely this unit is faulty and it is best to replace it. We're sorry to hear you were not able to find a comfortable fit. The earpiece includes a medium size ear gel but you can also try using a Small or Large size to see if you get a more comfortable and secure fit. We thank you for your comments, we will forward then to our team for review and as a consideration in the future when developing new products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!

Thank you for sharing your honest feedback on our M95. We're truly sorry to hear you're having trouble with your unit. There are a few things you can try to troubleshoot battery issues. Firstly, please try a different micro-USB cable along with a 5-volt wall charger for optimal performance. We would also like to share a few tips to take into consideration when it comes to extending the battery life of our products: Store your headset at room temperature. When batteries are exposed to elevated levels of heat such as inside a hot car, they lose their ability to store energy. If storing your headset for an extended period of time, discharge it to around a 40 to 50 percent charge. Lithium ion oxidizes at its highest rate if the battery is fully charged, which leads to quicker deterioration. Avoid discharging your headset completely or leaving it discharged for extended periods of time. The battery loses the ability to hold a complete charge. If you still get the same results, then the earpiece must have an actual problem and it is best to replace it. This model counts with a one-year manufacturer's warranty. We will forward your comments to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

Hello! Thank you for your review on our M95 headset, however, we are sorry to hear about your experience. If people can;t hear you properly, it could be related to a connectivity issue. You may want to try resetting the Bluetooth connection with your mobile. 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. We also always recommend testing the headset with a different mobile to see where the issue is coming from. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.