Customer Ratings & Reviews

Hello and thank you for your honest review! We are sorry to hear about your experience with the M95 headset, like mentioned, it should provide an 11 hour battery with a full charge. If you need any assistance with any of our products, please don't hesitate to contact Plantronics Customer Care at 855-765-7878

Hello! Thank you for your review of our M95, however, we are sorry to hear about your experience. We really appreciate you taking valuable time out of your day to give your feedback. When experiencing audio problems, we recommend rebooting the mobile phone and re-pairing the headset. Testing the headset with a different mobile phone can also help us isolate the problem. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Hello! thank you for your review of our M95, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing echo with your headset, we recommend lowering the volume, in some cases, if the headset volume is too high, the microphone might pick up the sound from the speaker creating an echo on the far end. You may also want to try resetting the Bluetooth connection with your mobile by unpairing and re-pairing the headset. Last but not least we always recommend testing the headset with a different mobile phone to see where the issue is coming from. If for some reason the issue remains, then it could be an actual problem with the headset and it will be best to replace it. Remember this unit does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hi! Thank you for your honest review of our M95, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not holding the charge, we recommend that you try another charging cable or another wall outlet if possible to isolate the problem. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for taking the time to share your honest review on our M95; Though we're sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot audio issues, please reset the Bluetooth connection between your earpiece and the phone. To do so: https://bit.ly/2OOMfnw. In case the echo and static remain, testing the earpiece with a different cell phone and while it is paired to a single Bluetooth device is ideal to determine the cause of the issue. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We thank you for your comments. We will surely forward them to our team for review and consideration. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726

Thank you for your honest review on our M95 Headset, however we're sorry to hear you've had trouble with your unit. When you first take the unit out of the box it should pair automatically to your phone (visible under Bluetooth settings), but please note that when pairing to a second device you will need to set the earpiece in pairing mode manually. To do so: Power it on, press and hold the call button for 6 or 8 seconds until the indicator light flashes red and blue repeatedly which means your earpiece should be visible under Bluetooth settings on your phone. If this is not happening then most likely the unit has an actual problem and it is best to replace it. This unit has a one-year limited warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you would like further assistance!

Hi Mark and thank you for your honest review on our M95; However, we're very sorry to hear about your experience. To troubleshoot connection issues, please reset the Bluetooth connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Testing the earpiece with a different cell phone and while it is paired to a single device is also ideal to determine the cause of the issue. Please note the unit goes into deep sleep mode when it is disconnected from your phone or tablet without activity for around 90 minutes. If you still get the same issues after troubleshooting, then it might have an actual problem and it is best to replace it. This model counts with a one-year limited warranty. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726.

Hi! We are sorry to hear about your experience with the M95 headset and that you were not able to find a comfortable fit. We include 3 different ear tip sizes with the headset for a better fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Please don't hesitate to contact Plantronics Customer Care at https://www.plantronics.com/us/en/support/contact if you are looking for a product recommendation.

Hi! Thank you for your honest review on our M95 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues with the headset you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. We also recommend testing the headset with a different mobile to completely isolate the issue. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2Xs8dAm. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi! Thank you for your honest review. If the volume from your M95 is very high, please make sure you adjust the volume level on the earpiece and the phone to find the correct balance. If you have already done this and the volume is still very high this unit might be defective. You might want to try resetting the Bluetooth connection: https://goo.gl/pA7UeD If this issue continues please note your unit has a limited warranty from the date of purchase. To request a replacement please contact our Customer Care Team at: https://www.plantronics.com/hk/en/support/contact

Thank you for your honest review on our M95 Bluetooth headset, we will forward your comments and feedback to our team for future consideration when developing new products and accessories. We recommend that you try wearing your headset on either ear and also adjust the eartip's angle in order to find the most secure and comfortable fit, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hi Jess and thank you for your honest feedback; However, we're sorry to hear you've had audio issues with your M95 Headset. There are a few things you could try that should fix it. Firstly, reset the Bluetooth connection between your cell phone and the earpiece: https://bit.ly/2OOMfnw. You could also try to reset the Network settings on your phone. Lastly, testing the earpiece with a different cell phone, and while it is connected to a single Bluetooth device is also ideal to isolate the cause of the issue. If you're currently using an iPhone, test the earpiece with an android phone (if possible). This will help to determine if the issue comes from the earpiece or it is related to an iOS update. This model counts with a one-year limited warranty. We will forward your comments to our team for review and consideration. If you have any questions, please contact our Customer Care Team at: 1-888-363-0726.

Thank you for sharing your honest review on our M95 Bluetooth headset. We're sorry to hear about your experience. This model is designed to reduce noise, wind, and echo from calls. It also delivers HD audio clarity when used with wideband-enabled smartphones and mobile service. To troubleshoot your unit, please try to reset the connection between your earpiece and phone. To do so: https://goo.gl/emzUTA. You might also want to test the earpiece with a different phone and while it is connected to a single device to isolate the cause of the issue. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hello! Thank you for your honest review on our M95 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging correctly, we recommend that you try another charging cable or another wall outlet if possible to isolate the problem. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our M95 Headset; However, we're sorry to hear you've had to return your product. If the headset is disconnecting, it is ideal to test it with a different phone in order to isolate the cause of the issue. We've received some feedback regarding connectivity issues with the latest iOS version and Bluetooth devices in general. We thank you for bringing this to our attention. Your feedback will be forwarded to our team for review and as a future consideration. Please don't hesitate to contact our Customer Care Team at: 888-363-0726 if you require further assistance.

Thank you for sharing your honest review on our M95. We're truly sorry to hear you're having trouble with your unit. If you're experiencing technical difficulties, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561 as they might get fixed through troubleshooting steps. This model counts with a one-year manufacturer's warranty. Thank you for bringing this to our attention. We will forward your comments to our team for review and consideration.

Hi Luke and thank you for sharing your honest feedback on our M95 Headset, though we're sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. We will surely forward your comments to our team for review and consideration. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hi!
Thank you for your honest review on our M95. We are sorry to hear you've had trouble with the noise cancelling feature. You might want to try resetting the Bluetooth connection with the following instructions: https://goo.gl/b4dzhW In case the issue continues please note your unit has a limited warranty from the date of purchase. If you are located in the US, this unit has a one year warranty from date of purchase. For instructions on how to request a replacement please click here: https://goo.gl/f2kWbe.
If you need further assistance please contact our Customer Care Team: https://www.plantronics.com/hk/en/support/contact