Customer Ratings & Reviews

Hello, thank you for your honest review of our M95, we are sorry to hear about the experience with your unit. One of the things you may want to try that might fix the issue you are describing is to reset the connection between your cell phone and headset, you can complete this by following these steps: -1. Delete the headset from your cell phone's list of paired devices. -2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. -3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test. In case you require any further assistance, please do not hesitate in contacting our Customer Support group http://www.plantronics.com/us/support/contact/

Hello! Thank you for your honest review, we are sorry to hear you are experiencing difficulties with the M95, please try the following to reset the connection: Completely unpair the headset from your phone, power off and on both devices, press and hold the call button on your headset until the LED flashes red/blue, scan with your phone and connect. A new connection should take care of the audio issue, if you continue to experience difficulties, please don't hesitate to contact Plantronics Customer Care at 855-765-7878, additionally, you have a 1 year warranty from the purchase date, if needed.

Hello Bryan and thank you for sharing your honest feedback on our M95; However, we're sorry to hear about your experience. To troubleshoot audio issues, please reset the connection: https://bit.ly/2OOMfnw. To re-pair, set the earpiece in pair mode by pressing and holding the call button for 6-8 seconds until LED flashes red and blue repeatedly, then go to Bluetooth settings and select the PLT_M95. Testing the earpiece with a different cell phone model is also ideal to isolate the cause of the issue. If you still get the same results after these tests, then the unit might have an actual problem and it's best to replace it. This model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1 888 248 4143 or 1 916 928 7561.

Thank you for sharing your honest review on our M95; However, we're sorry to hear you've had trouble with your unit. If the earpiece is not showing up under your phone's Bluetooth settings, please make sure the earpiece is in pairing mode. To do so: power on the earpiece. Then press and hold the call button for 6 or 9 seconds until the indicator light flashes red and blue repeatedly. Afterwards you should be able to see the the PLT_M95 Listed as an available device to select it. If the problem is related to audio issues, then please try resetting the Bluetooth connection between your phone and earpiece. To do so: https://goo.gl/emzUTA. Please note this model comes with a one-year manufacturer's warranty from date of purchase. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Thank you for your honest review on our M95. We're sorry to hear you've had trouble with the unit. To troubleshoot audio issues, please reset the Bluetooth connection between your phone and the earpiece. To do so: https://bit.ly/2OOMfnw. We also recommend you to reset the network settings on your phone. Lastly, testing the earpiece with a different phone and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you still get the same results, then most likely the earpiece has an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hi Richelle and thank you for your honest review. Please note the printing on the device is correct. The 95 version is just a way we use to identify certain products that are sold by a specific retailer, in this case BestBuy. Many of other products have this type of label. If you have any questions, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact

Hi Sarva! Thank you for your honest review on our M95 Headset. We're sorry to hear about your experience. In order to troubleshoot audio issues, please try resetting the Bluetooth connection with your phone. To do so: 1. Delete the headset from your cell phone’s list of paired devices. 2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. 3. Re-pair the headset with your phone. Testing your headset with different phones and also at different locations and while connected to a single device at a given time is ideal in order to isolate the cause of the problem. If you get the same results after performing the previous instructions then most likely there is an actual problem with this unit and it is best to replace it. Please note this unit has a one-year limited warranty from date of purchase. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!

Hi Robby! Thank you for your honest review on our M95, however we are sorry to hear you've had this experience. Please note this earpiece should reduce noise, wind and echo from calls. If this is not the case you might want to try resetting the Bluetooth connection with the following instructions: https://goo.gl/CB82XY. In case you get the same results, your unit has a one year warranty from the date of purchase. For instructions to submit a claim and request a replacement: https://goo.gl/LdFyNV. In case you need further assistance you can contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact

Thank you for your honest review on our M95! We are sorry for your experience with this unit and we will forward your comments and feedback to our team for future consideration, please don't hesitate to contact us at https://www.plantronics.com/us/en/support/contact if you require assistance!

Hello and thank you for your review on our M95 headset, however, we are sorry to hear about your experience. If you are having some issue with the headset connected to your iPhone, you may want to try resetting the Bluetooth connection. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful". We also recommend testing the headset with a different mobile to completely isolate the issue. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure and comfortable fit. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review on our M95; However, we're sorry you've had audio issues with your unit. To troubleshoot it, please reset the BT connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. You might also want to reset the Network settings on your phone. Lastly, testing the earpiece with a different cell phone and while it is paired wth a single Bluetooth device is also ideal to isolate the cause of the issue. In case you still get the same results, please note this model counts with a one-year limited warranty if purchased as brand new in its retail packaging. We will surely forward your comments to our team for review and consideration. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726

Hello and thank you for your honest review on our M95. We're sorry to hear you've had audio issues with your unit. There a couple of things you could try and should solve them. First, please reset the Bluetooth connection between your cell phone and the earpiece. To do so: https://bit.ly/2OOMfnw. Testing the earpiece with a different cell phone and while it is paired to a single Bluetooth device is also ideal to determine the cause of the issue. If you still get echo issues, then the earpiece might have an actual problem related to hardware and it is best to replace it. Please note this model comes with a one-year limited warranty. We thank you for your comments. We have shared them with our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-888-363-0726.

Hello and thank you for your honest review on our M95 headset. However, we are sorry to hear about your experience. If the audio of the headset is too low, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on.
3. Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. If for some reason you still encounter the same issue with a different mobile, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi JMedrano and thank you for sharing your honest feedback on our M95. We're truly sorry to hear you've had audio issues with your unit. To troubleshoot it, please reset the BT connection. To do so: Delete the headset from your cell phone’s list of paired devices. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. Also, please reset the Network settings on your phone. Lastly, testing the earpiece with a different cell phone (if using iOS, try android if possible) and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. Please note this model counts with a one-year limited warranty. Thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact