Customer Ratings & Reviews

Hello! We are sorry to hear about your experience with the headset. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please note that if you purchased the product in the last 30 days, you may return it to the place of purchase. If your retailer is unwilling to replace the product, or if you purchased the product more than 30 days ago, we will be happy to replace the product for you: https://bit.ly/2Xs8dAm. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please feel free to reach out to our Customer Care Team at 800-985-9815 if you require assistance!

Thank you for your honest review on our M95, please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our M95, we are sorry to hear this product did not meet your expectations and we will forward your feedback to our team for future consideration when developing new products. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Hello and thank you for your honest review on our M95 headset. However, we are sorry to hear about your experience. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. If you were experiencing some audio issues with the headset, next time you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2)Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty. Please don't hesitate to contact us at www.plantronics.com/support if you require assistance.

Hi Todd. Thank you for your honest review on our M95 Headset. We're sorry to hear you haven't been able to pair with a second phone. The M95 does have Multipoint feature, however in order to pair it, please make sure you set the unit in pairing mode manually. To do so: Power on the earpiece, press and hold the call button for 6 or 8 seconds until the indicator light flashes red and blue repeatedly (This means your earpiece is in pairing mode) and you should see the PLT_M95 listed as an available device under Bluetooth settings of your second phone. We hope this information helps. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hi! Thank you for your review, however, we are sorry to hear about your experience. If you are having some audio issues with the headset, it could be related to a bad connection. You may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_M95". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to test the headset connected to a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

You might need to place the headset in pairing mode in order for your phone to find and connect to it. You can do so by following these steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/How_To/M70-M90-How-to-Pair&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=m90%2Bpair&t=All&lang=en_US&popup=false&c=All

Please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.

Hello! We are sorry to hear the M95 wasn't a fit for you, if you need any product recommendations please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Hi! Thank you for your honest review on our M95 headset. However, we are sorry to hear about your experience. If your headset is not connecting to your mobile you may want to make sure that it's in pairing mode. To do so: 1) With your headset powered on, press and hold down the call control button until you hear "pairing" and the headset starts flashing red and blue. 2) Once flashing red and blue access your phone Bluetooth settings and wait for "PLT_M95" to come up and select it. 3) Once successfully connected you will hear "pairing successful;" and the headset will stop flashing red and blue. You may also want to try connecting the headset to a different mobile to completely isolate the issue. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

We will be glad to assist you with any issue you might have with your headset, please contact us at www.plantronics.com/support

Thank you for your honest review on our M95, we are sorry to hear you didn't find a comfortable fit with this model.

You may want to try adjusting the angle of the eartip by rotating it slightly on the headset's speaker and trying the headset on your other ear to see if this helps you get a more comfortable fit. We will forward your comments to our team for future consideration, please don't hesitate to contact us at www.plantronics.com/support if you require assistance!

That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone and test.

If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps:
http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All

Thank you for sharing your feedback on our M95 Headset. We're sorry to hear our product didn't meet your expectations. We will forward your comments to our team for review and consideration. Our Customer Care team is available at: https://www.plantronics.com/us/en/support/contact if you have any questions.

Thank you for your honest review on our M95, we are sorry to hear you're experiencing trouble with your unit.

In order to troubleshoot connectivity or audio issues you might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so:
1. Delete the headset from your cell phone's list of paired devices.
2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
3. Re-pair the headset with your phone. If this does not fix your issue, we suggest pairing the headset to another cell phone as a test.

If the issue is not present on the second phone, then the problem may be with the first phone, rather than the headset. If the issue exists on the second phone as well, you will need to replace the headset. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance.

Thank you for your honest review on our M95, please don't hesitate to contact us at www.plantronics.com/support if you require assistance with your unit.