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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 223 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are enthusiastic about the RIG 500 PRO Wired Dolby Atmos Gaming Headset's amazing sound quality and comfortable fit. Many appreciate the convenient flip-to-mute microphone and the immersive Dolby Atmos experience. While some users wish for a longer cable, the overall positive feedback highlights the headset's lightweight design and effective volume control. The headset's bass response, however, has received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 223 reviews
  • Pros mentioned:
    Dolby atmos, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great headset for being wired with dolby atmos

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of wired typically but this one is really nice. Came with a card to download dolby atmos software which really makes the headset shine. Easy assembly with a removable mic and one wire to run to headset jack of pc or xbox/ps4 controller. Tested all three worked flawlessly with amazing sound. If you don't mind being tethered I found this to be a very nice gaming headset. All the cords are modular too so if one goes bad I would imagine it would be simple to replace.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Gaming Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 9 year old son loves these headphones. He uses them for playing games on the PC and with the Xbox utilizing an adaptor we already had. He also uses them in the car to watch movies on the DVD player. Great sound and very comfortable. He likes the optional mic that turns off when lifted. It allows him to play and interact with his brother. They look really nice and my son loves the color. Overall, a great all around headset with multiple uses.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Pretty dope headsets for gaming

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headsets and very comfortable. It does a great job of blocking out outside noise and making you feel like you are in the game. I used these with my Ps4 and they work great with them. I also tried them out on my PC and they were excellent! I would def recommend these headsets for gaming. They have all the things I am looking for when searching for headsets. Comfort is always my number 1 and these are very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The headset for almost all needs...

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice headset that delivers really great sound and functionality for a nice but lower end gamers headset. The bass and mids are on point, not too overwhelming or underperforming. The highs seem to mimic the expected. The ear cups detach and move so if you have a bigger head like me then this is a good design. It moves and then stays. The headband is a combo of medal and the elastic band to keep the fit. The connector for the sound cable was a little odd in the placement but the cable was long enough that it did not cause any issues. The audio mic does work but seems a little cheap but for the price this is a great compromise. Even using this headset for calls with your cell phone works and you can hear just fine. The person on the other end may have challenges with lots of ambient sounds to fully hear you with the mic. I would buy this for my teenager or even myself if I was not the most high-end gamer. Most people will be very satisfied. The end line cable to adjust the sound works but left a little to be desired if you connect it to your phone. It basically does sound and that is about it with mute if turned all the way down.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Comfortable and takes a beating

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones quality nowadays are good, including this one. You can't go wrong. It does come with a free trial of Dolby Atmos on Windows so you can virtually experience it. I don't think though that this product will blow you away on the sound quality. I love this because of the convenience it offers. No need to adjust the headset-- just put it over your head and it adjusts to your size. the components can be dismantled-- the mouthpiece and the plugs-- that's why i thought it can take a beating-- I've pulled on the wires a couple of times and it looks sturdy. The cups are soft and plush. It does hurt a bit after wearing it for over 4 hours of playing Fortnite, but that's 4 hours! It does not feel flimsy at all; you know you are wearing a nicely made product. Overall it's a good product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!

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    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good headset at all. Would not buy again or recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    RIG 500 PRO PC Gaming Headset (Plantronics)

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon arriving back from my vacation, I came home to this very nice gaming headset. Inside the box was the usual warranty info and instruction manual, along with the detachable/adjustable/expandable headset the mic and the audio cable that connects to your laptop or desktop. Connecting everything was very simple as snapping the mic into place on the left side as well as the audio cable. Sound quality was superb. Inside the box also was a code for Dolby Atmos which I could tell the difference immediately. Everyone could hear me clearly with no static or cut-out issues. Very glad I got this gaming headset and recommend it to anyone looking for a good gaming headset. One thing to note is that even though it says PC Gaming Headset, this headset is also compatible to be used on an Xbox One S or Playstation 4. I love the color too, I have the Gold/Black set.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones (with one small complaint I'll get to later)---they sound incredible! These are "high tech" looking headphones, but surprisingly light-weight for their size. They include a cord with controls and a plug in mic. Also included is a Dolby Atmos download that was a nice little bonus. The Dolby download says it's good for either your microsoft account, or an Xbox, but it actually downloaded to both as soon as I redeemed it...so...bonus? It is a pretty nice little app though, and truly does make a difference in sound quality. The headphones themselves sound amazing! I particularly noticed with the Dolby app on that it's "directional"--you can truly tell which direction things are coming from (as in: badguys) when you're playing a game. The mic is super-sensitive and picks up EVERYTHING (so you may have to adjust your sensitivity--I had to turn mine down a bit as people could hear a TV playing in the next room over it). From what I'm told the sound over the mic is very clear as well. The fit and padding is extremely comfortable. The ONLY issue I had with these is that instead of "slider" adjustments there are "lock positions" for each ear--and there's only three of them. I imagine for most people that's not an issue at all, but if you have a giant head like mine the largest position can still be a bit snug. Still, they fit, I just would have liked to be able to adjust them a tiny bit farther. The clear benefit of the lock positions is that they won't get "loose" over time, so that's actually a pretty great feature. I also had to buy a "y-adapter" in order to plug this into my soundboard--there's only one plug included with the mic, and my old-school sound card has a separate mic and speaker jack. It was a $5 part so no big deal, but if you have a slightly older sound card or want to connect over USB do be aware you'll likely need an adapter. Overall I highly recommend this headset--especially for gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Sound but Different Fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons are avid gamers and have used various headsets over the years. They both tired this headset and said the sound was on par with more expensive headsets they have used. The difference was that the headset seemed to have a different fit on over the ears than they have used in the past. If possible, you may want to try these on before you purchase them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice wired headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confortable, great sound nice materials. Gold and black (new Orleans saints colors!). Adjustability good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable and excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going through a couple of different headsets, I stumbled upon this one by Plantronics and I am very glad I did! These are the most comfortable headphones I have owned. They also feel well made and durable. The sound quality is excellent. Gaming sounds come in crisp and clear. This is a huge improvement over the cheap earbuds I was using! I didn't know I got a free copy of Atmos for Headphones with my purchase so that was a nice bonus. Overall, I am very impressed with these and hope they will last me a while.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very Good Sound, Very Comfortable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great voice clarity, very comfortable for long periods. I don't stream or online play often, but at least I know I have a great set of gear to have my back

    I would recommend this to a friend
  • Pros mentioned:
    Microphone, Sound quality

    Rated 3 out of 5 stars

    Good Beginning headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset looks and sound great, the mic is also exceptional but after using it for a year, the headset cut out due to the wiring. I'm not entirely sure what happened to mine but I know something happened to the wires, I've never pulled on them or anything, and I would rarely unplug the headset from my pc, And suddenly they one side just stopped playing audio.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Dolby Atmos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a console gamer and got these for my Xbox One X. The Dolby Atmos is truly something that has to be experienced to be appreciated. Not only 360 degree hearing but also above and below. I don't play PC as I am real gamer and PS4 doesn't have Dolby atmos, among other things. Recommend absolutely, longevity TBA.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good headphones with a cheap mic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones will get a 2 star review because the mic is poorly made. The sound is great! But when it comes to the longevity of the mic, it deserves negative stars. I have 3 kids so its hard to find the money for a decent mic around the holidays but I made it happen and bought these. They were great for a couple weeks! Got a nice concept with the mic muting itself when flipped all the way up, but the design is faulted because there is no stopping point for it to be all the way up safely and not safely as well as all the way down. So the non replaceable part that mutes the mic and un-mutes it is chintzy and broke so the mic is constantly muted like it's in the up position. So I start having problems with the mic and go to take it back but its 33 days after I bought them and I am denied a return because I didnt purchase the warranty. Why make a product that lasts 30 days?? So you buy another one..... Needless to say I'll be looking for a different brand headset after the new year.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for taking the time to share your feedback on our RIG 500 PRO headset. We're sorry to hear about your experience with your microphone. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. The life span of the product depends on the usage but on many cases they last for way past their warranty period. We might be able to send out a new microphone as a one time exception and hopefully that will fix the issue. If that is not the case then most likely the unit has an actual problem and it is best to replace it. Please note this unit has a one-year manufacturer's warranty. You can submit a claim and request a replacement through our website. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any other questions! plantronics

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good headset for a good price. Sounds good when gaming

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Meh, not the best thats for sure.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first these seemed like a pretty nice head set. The ability to remove the over the ear portion and move it between three different positions seemed like a plus. Until they start to wear out and barely stay in the slots. The microphone mute switch when you flip the boom up, also seemed like a good idea. Just one more thing to break, I now cannot have the mic all the way down or all the way up. It has to be in just the right spot or I am muted. The microphone is good, so good my friends can hear my game play when no sound is coming from anything except the head phones. Maybe I jsut like my volume loud, either way that is also something that bugs me. All in all, I wouldn't recommend these to anyone.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello Dylan and thank you for your review on our RIG 500 PRO headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If the headset will not mute properly, you may want to make sure the mic boom is inserted correctly into your headset. If your headset is wearing out, it wil be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. plantronics

  • Rated 1 out of 5 stars

    Very unhappy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first headset I have purchased. The reviews I read online seemed to be good so I was excited to get home with this and get started playing online. Once I got home and opened the box, I got a strong overwhelming smell of varnish or paint. It was extremely strong smell that gave me a headache instantly. I called the company about it and they didnt seem the least bit concerned about the situation at all. The customer service rep I spoke with was unphased and seemed to not care at all. His exact response was “well if you want to just take it back to the store”. Poor customer service and a chemical smell on this product has swayed me from ever purchasing from this company again. Thank you to BestBuy for returning this product for me (even the employee at BestBuy commented on the strong chemical smell on the product when I returned it).

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi and thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We don't have any reports regarding this issue for the moment. Our intention is to provide you the best quality products, unfortunately this is an exception and we thank you for bringing this to our attention. Your comments have been shared with our Product Development Team as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions! plantronics

  • Rated 1 out of 5 stars

    Never buy this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the worst headset I’ve ever bought. This headset has lasted as long as any generic headset you get out of the box when you buy any console. The only difference between the two is you can hear the sound from the game through the console until the headset gives out on you. Buy something better and worth your money instead of this garbage if you want to save yourself some money and a trip.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hello and thank you for your honest review on our RIG 500 PRO headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance. plantronics

  • Rated 1 out of 5 stars

    Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this today, what a complete joke. Works for 10 minutes now mic cord cuts out. No audio and can’t speak to anyone. I’m not sure if it’s just the wire of what but either way what a comeplete waste of my money. DO NOT BUY THIS GARBAGE!!!

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Hi Anthony and thank you for sharing your feedback on our RIG 500 PRO Headset. We're truly sorry to hear about your experience. The actual life span of the product depends on the usage but on many cases they last for way past their warranty period. As you know, our intention is to provide you the best quality products. Unfortunately this is an exception and we thank you for bringing this to our attention. You might want to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact to see if we have some spare cables at the warehouse and hopefully send you one as a courtesy. In case it is not available, please note this unit has a one-year warranty from date of purchase. We will forward your comments to our Product Development Team for review and consideration. plantronics