Customer Ratings & Reviews

Hello and thank you for your honest review on our Voyager 3220 headset. However, we are sorry to hear about your experience. The battery life (talk time) is up to 6 hours. If you are getting a reasonable low amount of talk time it could be related to a battery issue. In this case you may want to try charging the headset with a different charging cable to completely isolate the issue. You may also want to check if your headset doesn't have any kind of updates available through Plantronics Hub: https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop. If for some reason you still have the same issue with the battery of the headset then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello and thank you for your review on our Voyager 3220 headset, however, we are sorry to hear about your experience. If you are experiencing some audio issues you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access your phone Bluetooth settings and select "PLT_ V3200". You may also want to test the headset connected to a different mobile to completely isolate the issue. If for some reason you are still experiencing the same problem, then it means the headset has an actual problem and it is best to replace it. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance!

Hello and thank you for your honest review on our Voyager 3220 Headset. We're sorry to hear you've had trouble with the talk time. This unit has up to 6 hours of talk time, however performance is dependent upon battery and may vary by device. You might want to test it with a different phone to see if you get a different response with talk time. If you get the same amount of talk time, please ensure your unit's firmware is up to date through our Plantronics Hub for Desktop available on our website. Please avoid discharging your headset completely or leaving it discharged for extended periods of time. The battery loses the ability to hold a complete charge and please store your headset at room temperature. When batteries are exposed to elevated levels of heat such as inside a hot car, they lose their ability to store energy. If you still have these issues then please note this unit has a one-year limited warranty from date of purchase. Our Customer Care Team is available at: https://www.plantronics.com/us/en/support/contact if you require further assistance!

Hello! thank you for your review on our Voyager 3220, however, we are sorry to hear you were not able to find a comfortable and secure fit. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our Voyager 3220, we will forward your feedback to our team for future consideration when developing new products. Don't hesitate to contact our customer care group at www.plantronics.com/support if you require assistance!

Hi! Thank you for your review on our Voyager 3200 headset, however, we are sorry to hear it wasn't for you. This headset counts with a talk time of up to 6 hours in narrowband and up to 5 hours in wideband. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products as we appreciate feedback based on customer use. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.

Hi there! thank you for your honest review on our Voyager 3220, however, we are sorry to hear this product did not meet your expectations. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for your honest review on our Voyager 3220. We're sorry to hear you've had trouble with your unit. There are a couple of things that could fix this issue. First, please ensure your unit's firmware is up to date through our Plantronics Hub Software for Desktop: https://goo.gl/5ceQ1v. The sensors are designed to detect when you are wearing the headset, however there can be environmental conditions that trigger these sensors as if you were not using the earpiece. i.e. wearing glasses, when the earpiece is a bit loose from your ear, and so on. To verify if it is related to the sensors: Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue. Testing your headset with a different phone and while connected to a single device is ideal to isolate the cause of the problem. If you still experience this issue after following these steps then the unit might have an actual problem. Please note this unit has a one-year limited warranty from date of purchase. If you would like further assistance, please don't hesitate to contact Plantronics Customer Care at 855-765-7878

Hi! Thank you for honest review on our Voyager 3220 headset, however we are sorry about that. please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your feedback to our team for future consideration, please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance!

Hello and thank you for your review on our Voyager 3220. We will forward your comments to our Product Development Team as we appreciate feedback based on customer use to create the best possible products. Feel free to contact our Customer Care Team at: 855-765-7878 if you have any questions!

Hello and thank you for your review on our Voyager 3220 headset, however, we are sorry to hear you were not able to find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure and comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you for your review on our Voyager 3220 headset, however, we are sorry to hear about your experience. Please note that our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are experiencing static on the headset, you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V3200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to check if your headset doesn't have any updates available through Plantronics Hub. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same audio issue, then it means the headste has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hi! Thank you very much for your honest review and for your kind comments; we really appreciate you taking valuable time out of your day to give your feedback. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products.Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hello! Thank you for your review on our Voyager 3220 headset, however, we are sorry to hear about your experience. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. We also recommend to check if your headset doesn't have any updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for your honest review on our Voyager 3220. We're sorry to hear you didn't find a comfortable fit. Please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. Using the optional ear loop should also improve the fit. In any case, we will forward your feedback to our team for future consideration, when developing new products. Please don't hesitate to contact our customer care group at https://www.plantronics.com/us/en/support/contact if you require assistance!

Hi Larry! Thank you for your review on our Voyager 3200 headset, however, we are sorry to hear about your experience. If you are experiencing some issues with the voice commands and voice prompts, it could be related to an issue with the smart sensors. You may want to try disabling the smart sensors. In an idle state, hold both the mute and call buttons for more than 4 seconds until the LED flashes purple then red. You may also want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V3200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. Last but not least, we recommend to check if your headset doesn't have any updates available through Plantronics Hub: https://bit.ly/2NNfqpE. If for some reason you still encounter the same issue with the headset, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello William and thank you for your review on our Voyager 3220 headset. However, we are sorry to hear about your experience. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require technical assistance.

Thank you for your honest review on our Voyager 3220. Please note the Voyager 3220 has up to 98 feet (30 meters) with with a direct line of sight as long as you are using it with a Class 1 Bluetooth enabled device. Your feedback will be shared with our Product Development team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact if you have any questions!