Customer Ratings & Reviews

Hi! Thank you for your honest review on our Voyager 3200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If you are having some audio issues with the headset, you may want to try resetting the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V3200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of your headset and check if it doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hello and thank you for your review on our Voyager 3200, however, we are sorry to hear about your experience. If your headset is powering on/off and acting up by itself, you may want to disable the smart sensors of your headset and check if it doesn't have any kind of updates available through Plantronics Hub: https://bit.ly/2NNfqpE You may also want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V3200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. If for some reason you still encounter the same issues, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and if you need a replacement you can click on the following link for further instructions: https://bit.ly/2N637EC. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Thank you for sharing your honest feedback on our Voyager 3220; Though we're sorry to hear you were not able to find a secure fit. As you know, this model comes with 2 additional sizes of ear tips to find the ideal size. To adjust the fit, rotate the eartip on the headset or add the optional clip-on earloop. Please note: if the eartip feels loose after use, remove the eartip, wash it in warm water, let it dry and reattach. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. To troubleshoot audio issues, reset the Bluetooth connection between your phone and the earpiece: https://bit.ly/2OOMfnw . To set the earpiece in pairing mode, press and hold the call button for 6 or 8 seconds, until the indicator light flashes red and blue repeatedly. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. If you still get the same results, then most likely the unit has an actual problem and it is best to replace it. The unit counts with a one-year limited warranty. We will surely forward your comments to our Product Development Team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878.

Hello and thank you for your review on our Voyager 3200 headset, however, we are sorry to hear you were not able to find a comfortable and secure fit. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different eartip sizes for a better fit. If you find the product too uncomfortable and unsecure for normal use we strongly recommend that you consider using a headset with a different wearing style. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. We will forward your comments and feedback to our team for future consideration when developing new products and accessories. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Hello! thank you for your review on our Voyager 3220, however, we are sorry to hear you are having problems with your headset. If you are experiencing technical issues, please don't hesitate to contact our Customer Care Team at 1-888-363-0726 in order to help you troubleshoot your unit.

Hello and thank you for your review on our Voyager 3200 headset, however, we are sorry to hear you weren't able to find a comfortable fit with the headset. While we thrive for our headset to fit everyone, we understand that one size doesn't fit all. With this in mind we include 3 different ear tip sizes for a better fit. We are sorry to hear it wasn't for you, if you are looking for a product recommendation, please don't hesitate to contact Plantronics Customer Care at 855-765-7878.

Thank you for your honest review on our Voyager 3220. We're sorry to hear about your experience. These headsets are designed to fit the vast majority of ear shapes and sizes. We also include 3 different sizes of ear gels for a more comfortable and secure fit; However, if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Please note the voice command feature can be enabled and disabled through our Hub Software for Desktop under settings: https://bit.ly/30jDXJM. We thank you for your comments. We will surely forward them to our team for review and consideration. If you have any questions, feel free to contact our Customer Care Team at: 1-855-765-7878

Hello and thank you for your honest review on our Voyager 3200 headset. However, we are sorry to hear about your experience. If you are experiencing some audio and connectivity issues with the headset you may want to reset the Bluetooth connection with your mobile. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on. 3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_ V3200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of the headset through Plantronics Hub to see if that's what causing the headset to cut off. Click on the following link to download it: https://bit.ly/2NNfqpE. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi! Thank you for your review on our Voyager 3200 headset. However, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. This headset does count with voice commands. Whenever you receive a call you can either press the call button to answer the call or simply say "answer". If you are experiencing some linking issues with the headset, you may want to try resetting the Bluetooth connection. To do so: 1) Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2) Power off your mobile phone for 2 minutes and turn it back on.
3) Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4) Access to your Bluetooth settings and select "PLT_V3200". Once successfully paired, you will hear "pairing successful" and the LED on your headset will stop flashing red and blue. You may also want to disable the smart sensors of the headset to see if there is an improvement. Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Last but not least, we recommend testing the headset with a different mobile to completely isolate the issue. If for some reason you encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi Mary and thank you for your honest review on our Voyager 3220; However, we're very sorry to hear about your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. If the unit is no longer charging, please try using a different micro-USB cable to isolate the cause of the issue and make sure you're using a 5-volt wall charger for optimal performance. Furthermore, we would like to share a few tips to take into account in order to extend the battery life of our products: https://bit.ly/35IMed5. You might also want to ensure the unit's firmware version is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. If the issue persists, then the unit might have an actual problem and it is best to replace it. This model counts with a one-year limited warranty. We will surely forward your comments to our team for review and consideration. If you require further assistance, please contact our Customer Care Team at: 1-855-765-7878.

Thank you for your honest review on our Voyager 3220. We're sorry to hear about your experience. As you know, this product has up to 6 hours of talk time. In order to troubleshoot battery issues, please charge your unit with a different micro-USB cable and a 5 volt wall charger. Furthermore there are a few things to take into account in order extend the battery life of your product: Store your headset at room temperature. When batteries are exposed to elevated levels of heat such as inside a hot car, they lose their ability to store energy. If storing your headset for an extended period of time, discharge it to around a 40 to 50 percent charge. Lithium ion oxidizes at its highest rate if the battery is fully charged, which leads to quicker deterioration. Avoid discharging your headset completely or leaving it discharged for extended periods of time. The battery loses the ability to hold a complete charge. If the earpiece is falling out please be sure to try wearing your headset on either ear and also trying all of the included ear gel sizes in order to find the most secure fit and comfortable fit. This is a Bluetooth Class 1 device (Up to 98 feet) with Class 1 Bluetooth enabled devices. If your phone isn’t a Class 1 Bluetooth device, then your maximum range will be closer to the standard 10m/33ft Bluetooth range.If you're getting less than 10 meters of range then there might be an actual problem with the unit. Please note this model comes with a one-year manufacturer's warranty. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 855-765-7878

Thank you for your honest review on our Voyager 3220 Bluetooth headset, we will forward your comments and feedback to our team for future consideration when developing new products and accessories. This model should provide you with up to 6 hours of talk time on a full charge, if you're getting considerably lower talk time or require assistance with the product you can contact our customer care group at www.plantronics.com/support

Hello! Thank you for your review on our Voyager 3220, however, we are sorry to hear you were not able to find a comfortable fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. We will forward your comments to our Product Development Team, as we appreciate feedback based on customer use to create the best possible products. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for sharing your honest feedback on our Voyager 3220; However, we're sorry to hear you were not able to find a comfortable fit. This model provides 3 different sizes of ear gels to find the best fit. The eartip has a thin loop that bends to gently tuck into the contours of either ear. To adjust the fit, you can rotate the eartip on the headset or add the optional clip-on earloop.These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. Thank you for bringing this to our attention. We have forwarded your comments to our Product Development Team as we appreciate feedback based on customer use to create the best possible products. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hello and thank you for your honest review! The Voyager 3220 headset should provide you with proper noise cancellation, if the issue can be replicated after refreshing the connection, or with a different phone, most likely it will be a faulty unit. Please contact Plantronics Customer Care at 855-765-7878 so we can help you out!

Thank you for taking the time to share your honest review on our Voyager 3220 Headset; However, we're sorry to hear you've had audio issues. This model features a precision tuned triple-mic with enhanced DSP that delivers superior noise cancellation. If this feature isn't working, you can troubleshoot the microphone by resetting the BT connection between your phone and earpiece. To do so: https://goo.gl/emzUTA. You might also want to make sure the earpiece is up to date through our Plantronics Hub Software. Lastly, testing your headset with a different phone is ideal in order to isolate the cause of the issue as this may be related to the internal BT chip from your phone. In case the issue persists, please note this model comes with a one-year warranty from date of purchase. Please don't hesitate to contact our Customer Care Team at: 1-888-363-0726 if you require further assistance.

Thank you for your honest review] on our Voyager 3220, we are sorry to hear you're having trouble with your unit.

This model should provide you with up to 6 hours of talk time on a full charge, if you're getting considerably lower battery life please be sure to check for firmware updates and apply any (if available) through our Plantronics Hub app available for desktop and mobile and then try fully draining and recharging your unit's battery.

Our customer care group is available at www.plantronics.com/support if you require further assistance!