Customer Ratings & Reviews

Hello Reese and thank you for your honest review on our Voyager 3220; However, we're sorry to hear you're having trouble with your unit. There are a couple of things you could try that should fix this issue. First, please reset the Bluetooth connection between your phone and earpiece. To do so: Delete the headset from your cell phone’s list of paired devices (Forget device/Delete). Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone. Lastly, re-pair the unit with your phone. To set the earpiece in pairing mode, press and hold the call button for 6 or 8 seconds until the indicator light flashes red and blue repeatedly. You might also want to ensure your unit's firmware version is updated through our Plantronics Hub Software. In case you get the same results, please note this model has a one-year warranty from date of purchase. Thank you for your comments. We will forward them to our team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Hello and thank you for sharing your honest feedback on our Voyager 3220 headset; However, we're very sorry to hear you've had technical difficulties with your unit. As you may know, when you first pair your headset to your phone, you get a pop-up window asking for access to your phonebook. Please make sure that you select the option to save this setting, for the next time you power on your earpiece it will automatically access to your contacts, otherwise you will miss this feature. We thank you for bringing this to our attention. Your comments will be forwarded to our team for review and consideration. Please note this model includes a one-year warranty from date of purchase. If you require further assistance, please don't hesitate to contact our Customer Care Team at: https://www.plantronics.com/us/en/support/contact

Hi!
Thank you for your honest review however, we are sorry to hear you are having trouble with your Voyager 3220. If you are experiencing Static we recommend you to reset the Bluetooth connection to fix this issue: https://goo.gl/2JG4iT . In case this issue continues please do a firmware update through the Plantronics Hub Software for Windows or Mac: https://goo.gl/iM5pxY. Please note that the microphone touching your cheek shouldn't generate static in case you keep getting static please note this unit has a warranty from the date of purchase. To have more detailed troubleshoot steps or appropriate warranty information please contact our Customer Care Team https://goo.gl/Y8zZGL

Hello and thank you for your review on our Voyager 3200 headset, however, we are sorry to hear about your experience. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). You may want to try charging the headset using a different charging cable and power source to completely isolate the issue. We also recommend checking if the headset doesn't have any updates available through Plantronics Hub: https://bit.ly/2r50mgg. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for sharing your honest feedback on our Voyager 3220. We're sorry to hear you've had trouble with your unit. We strongly suggest you to contact our Customer Care Group if you require technical assistance, as your issues may be fixed through troubleshoot. We thank you for bringing this to our attention. This model counts with a one-year warranty if purchased as brand new. If you have any further questions, please contact our Customer Care Team at: 1-888-363-0726.

Hello! Thank you for your review of our Voyager 3220, however, we are sorry to hear you are having problems with your headset. If your headset is not holding the charge, we recommend that you try another charging cable and another wall outlet if possible to isolate the problem. If the same issue persists, then it could be an actual problem with the unit and it will be best to replace it. Please note this model does have a limited warranty from the date of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Hi! Thank you for reviewing our Voyager 3220, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing audio issues, we recommend resetting the headset by pressing and holding the call control and mute buttons for 5 seconds while it's turned off, we also recommend unpairing and re-pairing the headset with your mobile phone, testing with a different phone can also help us isolate the problem. Last but not least we always recommend checking if there are any firmware updates with the Plantronics Hub application. Please don't hesitate to contact our Customer Care Team at 1-888-363-0726 if you require assistance.

Thank you for sharing your honest feedback on our Voyager 3220; However, we're sorry to hear about your experience. This model features a triple-mic DSP noise-cancelling technology, mobile wide band compatibility up to 6,800 Hz; echo cancellation, proprietary DSP, A2DP, mobile wideband compatibility (HD Voice enabled). To troubleshoot sound issues, please try to reset the connection between your earpiece and phone. To do so: https://goo.gl/emzUTA. We also recommend you to reset the Network settings from your phone. Please ensure the unit's firmware version is up to date through our Plantronics Hub Software for Desktop. Lastly, testing the earpiece with a different phone and while it is connected to a single Bluetooth device is also ideal to determine the cause of the issue. If you get the same results, even after performing the previous steps, then most likely the unit has a problem. The unit comes with a one-year limited warranty. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 888-363-0726.

Thank you for taking the time to share your honest feedback on our Voyager; However, we're sorry to hear your unit stopped working. The life span of the product depends on the usage but on the vast majority of cases they last for way past their warranty period. If the unit is no longer powering on, try using a different micro-USB cable to isolate the cause of the issue, along with a 5-volt wall charger for optimal performance. You might also want to ensure the unit's firmware is up to date through our Hub Software for Desktop: https://bit.ly/30jDXJM. If the issue persists, then most likely the unit has an actual problem and it is best to replace it. As you may know, this product counts with a one-year limited warranty. We will forward your comments to our Team for review and consideration. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hello! Thank you for your honest review on our Voyager 3200 headset, however, we are sorry to hear about your experience. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Charging issues with Bluetooth headsets can be a problem caused by the power source, cable or the product itself (it can be the charging connector or the battery on some cases). Next time, we recommend you to charge the headset using a different charging cable and power source to completely isolate the issue. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance.

Thank you for your honest review of our Voyager 3220; however, we're sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. If your headset is not charging or it doesn't turn on, we recommend that you try another charging cable, another charger, or another wall outlet if possible to isolate the problem. If the headset still won't charge, then it could mean an actual problem with the unit and it will be best to replace it. Please note this model does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Hi! Thank you for reviewing our Voyager 3220, however, we're sorry to hear about your experience. We recommend verifying directly with the seller if there are other options. If you require technical assistance or have any questions, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for sharing your feedback on our Voyager 3220. We're sorry to hear about your experience. If you are having static issues, there are a few things that should fix this issue. Please try resetting the Bluetooth connection with your phone. To do so: https://goo.gl/emzUTA . You may also want to ensure your unit's firmware is up to date through our Plantronics Hub Software https://goo.gl/5ceQ1v . Testing your headset with a different phone and while connected to a single device is also ideal to isolate the cause of the issue. If you continue to have these issues even after following the previous steps, then most likely they have an actual problem and we'll need to replace them. This model has a one-year warranty from date of purchase. Thank you for your comments, we will forward them to our team for review and consideration. Feel free to contact our Customer Care Team at: 855-765-7878 if you have any questions!

Thank you for your honest review on our Voyager 3220; However, we're deeply sorry to hear about your experience. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. It is unusual to encounter issues after such a short period of time and we thank you for bringing this to our attention. Please note that as long as the unit is purchased as brand new in its original packaging, the unit counts with a one-year manufacturer's warranty. If you have any questions or you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Thank you for sharing your honest review on our Voyager 3220; However, we're sorry to hear you've had audio issues. There are a few things you could try that should fix it. First, please reset the connection between your phone and earpiece. To do so: https://bit.ly/2OOMfnw. To re-pair the earpiece make sure you set the earpiece in pairing mode by holding the call button for 6 or 8 seconds until LED flashes red and blue repeatedly. Ensure the unit's firmware version is up to date through our Hub Software for Desktop available on our website. Lastly, test the earpiece with a different phone and while it is connected to a single device, as it is ideal to isolate the cause of the issue. Please note this model comes with a one-year limited warranty, in case the issue persists. We thank you for bringing this to our attention. If you require further assistance, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Hi! Thank you for your honest review on our Voyager 3220 headset, however we are sorry to hear your experience. If you were experiencing some audio issues with the headset we recommend to reset the Bluetooth connection with your mobile. To do so: 1. Unpair the headset from your mobile phone by accessing your Bluetooth settings. 2. Power off your mobile phone for 2 minutes and turn it back on. 3. Re-pair the headset by pressing and holding down the call control button until you see the LED flashing red and blue. 4. Access to your Bluetooth settings and select "PLT_ v3200 Series". Our intention is to provide the highest quality products to our customers. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.

Hi! thank you for your review on our Voyager 3220, however, we are sorry to hear about your experience. We intend to provide the highest quality products to our customers and we thank you for bringing this to our attention. If you are experiencing echo with your headset, we recommend lowering the volume, in some cases, if the headset volume is too high, the microphone might pick up the sound from the speaker creating an echo on the far end. You may also want to try resetting the Bluetooth connection with your mobile by unpairing and re-pairing the headset. Last but not least we always recommend testing the headset with a different mobile phone to see where the issue is coming from. If for some reason the issue remains, then it could be an actual problem with the headset and it will be best to replace it. Remember this unit does have a one-year warranty from the date of purchase and you can request a replacement directly through our official website. If you require further assistance, please don't hesitate to contact our Customer Care Team at 1-888-363-0726.

Thank you for your honest review on our Voyager 3200; However, we're sorry to hear you were not able to find a secure fit. This model comes with 3 different sizes of ear gels with a loop that tucks into the back curve of your ear for a stable fit. You can also add the optional clip-on earloop for a more secure fit. These headsets are designed to fit the vast majority of ear shapes and sizes; however, we do know that one size may not fit all and if you find the product too uncomfortable for normal use we strongly recommend that you consider using a headset with a different wearing style. If you have any questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.