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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.8 out of 5 stars with 13105 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers are delighted by the PlayStation 4 1TB Console's impressive graphics, ease of use, and performance. Many appreciate the ample storage and find the console to be a great value for the price. While some users mentioned issues with heat and noise, the positive feedback regarding the console's features significantly outweighs the negative comments. The lack of 4K support and the need for a paid online subscription were also noted as drawbacks by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 645 Showing 12,881-12,900 of 13,105 reviews
  • Rated 1 out of 5 stars

    Died in less than 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS4 died December 2020. The hard drive went out and gave me the blue light of death. I didn’t realize I didn’t own It for very long til now. It didn’t make It 2 years. Will not be purchasing a PS5.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont work very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with best buy my ps4 works only half the time if it wasn't past the return date I would demand my money back. Best Buy should give me some money back so I can buy something else for my disappointed kids

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with this system...I bought this system to give to my nephews as a graduating present...to unfortunately disappoint them with something that doesn't work!! From the moment I started it...it's supposed to be brand new..not understanding why:(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    N/a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console had connection issues.i returned it ..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    this sucks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't buy this thing I bought it for 317 dollars and they sent me a used ps4 it has fingerprints, 3 little scratches, and the input lag is so bad I can tell because I had a ps4 before and it wasn't this bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month, just after its too late to return it the system starts freezing while trying to play any game!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work when I opened the package and I think Best Buy should not sell opened box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always kicking us out of every game we always have to restart the PS4. Its not our Internet. We own an XBOX and we never have any problems with XBOX. We officially are an XBOX family!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed. Will never buy "open box" again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still had other people's info and account on it. Keeps freezing. Hopefully a factory reset will work. I've been a huge Best Buy fan for years and this makes me question why.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy sucks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy sucks! I didn't recieve my points the tracking was terrible and I can't even get an extended warranty which was never offered. I'll never shop at best buy again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than a year PS4 crashed. Hard drive must be changed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Prefer Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a PlayStation console but the online experience is not what I am use to with Xbox. I will be going back to Xbox as PlayStation was not what I expected. Graphics and controls are not what I was expecting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The control pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The control pad is not working ,it came As new I wanted to give a second try the same thing happen to my laptop I will never buy electronics there again they are fake products

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Late packages

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My package is taking longer than it should, it’s supposed to be here Monday the 18, 2021 of Jan but it never got here and now it’s getting delayed. Need that fix

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Noisy and overheats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't recommend this product, I had to get an xbox because Sony's bad customer service and poor console quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased and picked up Ps4 April 3. By May 17th it stopped working. I did not purchase a protection plan so Best buy will not fix or replace.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Identity thief purchased this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Identity thief purchased opened this account and purchased item online. I did not authorize this purchase! I want this account closed but no one at Best Buy will help me!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not worth it. Wait till PS 5 hits the store.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced old technology. Be patient and wait for PS 5. Do not waste money on a system that came out about 7 years ago.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mariah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came in a busted up broke box be bubble wrap no nothing very poormy wrapped

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this the ps4 and it never turned on I had to pay $80 to get it fixed, I called bestbuy but they won’t replace it.

    No, I would not recommend this to a friend