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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 12,813 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome console!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After contemplating on adding a PlayStation to my Xbox family consoles, this one did not disappoint. Love the crisp 4K picture that comes through my tv. Loving the expansion of my library of games that are only available to the PlayStation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying this game console. It has a little more perks then the regular PS4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro is the best console I have ever had. 4K looks amazing and the games are top notch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade, beware some QA issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pro is a nice upgrade for high end users. I enjoy the faster loading times and for games and PS VR, and the games with 4K support look great. For new purchasers, I highly recommend downloading the Rise of the Tomb Raider demo and trying to play through. There are a handful of reports out there of Pros with a possible hardware issue that will cause certain games to crash. This issue is easily replicated with the TR demo, as well as reports of Diablo 3. The latest rash of issues was with the Destiny 2 Beta. if you are buying this system in preparation for D2, download the TR demo as a test to see if you are going to have problems. That said, this only seems to impact a small percentage of Pros, but is pretty disappointing when you can't play the games you bought the thing to play. Mine is outside of the return window, so I had to send it in to Sony for warranty service instead of being able to quick turn an in store exchange.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy this over any Xbox because the graphics are great and the game look awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Great graphics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start off this is my aboslute first system and I love it great graphics everything is easy to understand and loved that it has wifi

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Súper playstation 4 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this PlayStation 4 Pro and the sound quality and the image of the picture watching the games is excelente , the graphics and when playing the game it looks like you are in the game with the 4K, I reccomend you to buy this because you will enjoy this PlayStation 4 Pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son. He absolutely love that he can play games with his friends.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Fun for first time user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first PlayStation. I bought it basically on a whim after watching all of the TV commercials showing the fun story lines and amazing graphics. I've had it for about a month now, and I like the interface and the overall gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Even on non-4K displays you'll see improvements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frame-rates and overall performance will significantly improve your experience even on a non-4K display. The extra hard-drive storage space is also something for consideration. On top of both, if you own a VR headset, this will also improve somehow the graphic performance.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Batman PS4 to the pro when it's bluetooth stopped working (i.e. could not connect a controller). I game on PC and consoles and this shows a notable difference over the previous version on my 4k tv. I wouldn't recommend it for those who have a standard 1080p tv.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    BEAST MODE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought the PS4 when it launched, after upgrading my tv to 4K I HAD to upgrade the PS4 as well, right?! Love this machine, graphics are much improved and gameplay is flawless. If you have a 4K tv and are on the fence about this purchase, don't hesitate!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing graphics if you have a 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 4KTV from Best Buy & I decided to upgrade my PS4 to a PS4 Pro. The graphics look amazing for a game like God Of War the colors are breathtaking. I would only recommend a Pro if you have a 4K tv, if not just stick with your regular PS4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plug and play - immediate fun and ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great play - like the feel and even the controls more than the Xbox. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Playstation 4 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son gave me his old PS4 to help keep my mind busy because I'm physically limited. After I got got hooked on Call of Duty Black Opps 4, I knew I needed to buy the new PS4 Pro. All I can say is WOW. I'm now hooked on the new and improved gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    An improvement on the regular PS4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A vast improvement in picture and sound from the original PS4. Extra disc space provides the opportunity to download more games. The streaming interface is also excellent. Only disappointment is that it still does not play 4K Blu-Ray discs.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very easy interface and plug and play.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics on this when you have a 4K TV are astounding. I got a few games that are enhanced for 4K and I can't believe how clear it is. Some of them look like you're actually controlling movie characters. Very pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was already happy with my PS3,since I was able to play 3D games and movies. The reason why I decided to switch to PS4 system is because Sony launched the VR technology and I don't regret buying it because this game console is the best so far,with 4K and more storage capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best PS4 they have brought out yet! Can’t wait to use the headset and play in VR mode.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pro is not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from a regular to a Pro is a nice setup up, a little extra framerate never hurt anyone, and while the difference between 4k and 1080p is negligible beyond few feet on my 65" screen, it is slightly more detailed.

    I would recommend this to a friend