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Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 12,813 reviews
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Switch from Xbox to PS4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been an Xbox user for number of years. Not looking back for a second after switching to PS. PS4 Pro is a fantastic product and one to hold me over even with the release of the upcoming next gen consoles.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Fun for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my son’s Christmas present and he loved it since he could play games with great graphics. There are also some games suitable for our daughter and family as well. Overall excellent but now need to put a limit on playing time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this system for the kids, use it myself. Easy to hook up and use.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Very good could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are two problems I have with the PS4 pro. First it gets very hot went playing games compare to my Xbox one. Second the wifi download speed is super slow compare to the Xbox one. I have very fast internet and it took over 4 hours to download 2 Gb on the PS4 pro. That same file on the Xbox would have been a hour or less The game sections is great compare the Xbox one, but it is not true 4K. Which is not a big deal if you do not have a 4K television.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Nice Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a PS4 and I could notice the difference in smoothness. Things run quicker and the graphics are noticeably better. I play PC games as well so comparing quality of the graphics is a bit difficult. I noticed a major difference in games like Horizon where the game actually utilizes the extra power of the PS4 Pro. Best part of this purchase is the Geek Squad protection plan. If they release a new one I will upgrade to the next one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely speedy shipping and packaged perfectly so there's no damnage.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Best upgrade for 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded a few months ago from a normal PS4 to the pro. I love it. It’s slightly bigger than a normal PS4, but it handles gigabit internet and 4K HDR resolution. I watch many streaming platforms from it and it’s fine. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    PS Stan from the beginning! Love the Pro Console.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had me a regular console before this one was released. Love the fact it functions well with my 4K television. Had all the consoles from the inception of Playstation. Proud owner of this one!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great for the above average gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transitioned from the PS4 to the PS4 Pro best decision ever the digital quality is amazing there is a feat on this system that can be turned on and off that enhances the experience. Check it out

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be any happier with my purchase! My order arrived quickly and everything works perfectly. I'm glad I decided to get the PS4 Pro instead of the original PS4- the enhancing graphics and processing power really makes a difference!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and transfer from PS4 to PS4 Pro, takes some time to set up your account but if they are both set up and on your network the PlayStation software takes care of it. Amazing upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 PRO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SYSTEM, EVEN THOUGH ITS PRICEY! RUNS GREAT AND LOOKS EVEN BETTER!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game console has great 4K look on my Samsung Qled. With enhance gaming games gives a realistic look on the tv screen. I have not tried the 4K streaming cause I have other devices for that but someday maybe I will.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great enhanced 4k graphics on the ps4 pro, very pleased at my purchase, couldn't find a ps4 anywhere due to all of them being sold out, but bestbuy had some in stock lol but I Highly recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    My second PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a PS4 when they first came out and love it. I want to buy a 4K television, so I thought I would start with my game system 1st. This one is supposed to handle 4K, so I can't wait to get my next television to pair with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome graphics!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and in stock same day. Best Buy is the best place for gamers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints from this product, i am excited to play its been awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Game Console

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the game console as a birthday present to my daughter and I’m glad that I did because she was very happy and very satisfied with how the console performs. She also has so many choices on the games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gaming system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent Christmas gift from my wife. Totally unexpected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service was immaculate as always, even during these odd times. The Prescott store has a good group of people. And of course the ps4 pro works well, way better than ps4 worth the extra hundred by far.

    I would recommend this to a friend