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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 12,813 reviews
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great console.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love his PS4 Pro. It's a fantastic console and the games look incredible on it, especially Red Dead Redemption 2. We don't feel the need to upgrade to the PS5 anytime soon.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Totally worth the upgrade to pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new design, it is slightly bigger than the original. 4K is a must! Much more powerful and I cannot wait to see what these pro games can do! Better with PSVR as well. I have the original launch PS4 and now the pro on my 4K TV. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Improvement over base PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Improvement over base PS4, definitely adds to PSVR experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super good.... wow excellent iten for all family thx best buy !!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome Graphics!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I recently bought a samsung ks8500 4k tv and the graphics on this is way better than my regular ps4. Also it upscales videos and movies to near 4k quality better than my actual tv does. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my TV to HDR TV so was time to upgrade the PS4 to a pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. And I got it on sale so it was that much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade console this is my second one upgrade I'm so happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Our first PS- love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first time ever having a PS. We are not really gamers but love this because our children can play games and we can use the devise for the internet, movie watching and music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I am a first time buyer and abaolutely love this!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great game for gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t play anything but NASCAR, but my hubby loves Call of Duty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why not, right?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went in because we needed another Ps4 for coop games, and had every intention of purchasing a regular Ps4. We figured we'd buy a 500gb and just upgrade the hard drive to a Tb, but Best Buy had a great price on the pro, so we went with this. I don't really notice much of a difference, honestly, but I hear you need a new fancy 4k supercrazyHD TV to really get all the benefits. We have a nice Samsung, but definitely not the latest technology. So far the console has been great. It boots up fast, runs all of our games extremely well, and was well worth the purchase for the Tb HD alone. We were able to sync all of our games/data from our main Ps4 wirelessly over our network and it was done surprisingly fast. So, in short, I don't really get why this is such an upgrade, but we're happy with the purchase for the HD alone.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Excellent 4K gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little annoyed that the xbox x has a 4K disc drive and this ps4 pro did not. However the future of 4K is in the streaming, not actual physical discs (too much data)! The ps4 pro works seamlessly with my new Sony 4K tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son-in-law had a very Happy Birthday when he opened this beauty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what you need to accompany your 4k TV. Looks beautiful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 4K capability! PS4 pro is the best console hands down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All employees were very helpful! The ps4 pro is a Christmas gift!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Easy to setup and a great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a PS2 so upgrading was needed and figured it would be good to get this system. I haven't played any of my old games, but I have used it to watch movies, and play some new games on it with my 4k TV I have and the games look beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing system if you have a 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have seen a difference between a regular PS4 and a PS4 Pro when it comes to games. Non-HDR games are boosted and HDR games just look phenomenal. An example of a phenomenal HDR game is Horizon Zero Dawn. You will be amazed.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS4 to PS4 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would only recommend buying the PRO unless you have a 4K television. I am in the television industry so I am into graphics. The more gigs are a major plus for me because I have a lot of games. Go out and purchase one if your on the fence.

    I would recommend this to a friend