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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 12,813 reviews
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    A powerful machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS4 Pro was very easy to assemble. It looks great, has a sleek design. As a first time ps4 owner and having a 4K display, I had to go with the Pro. It exceeded my expectations. It’s an incredible machine. Video games look amazing. The quality for streaming is great. The video quality is superb and the speeds are very fast and smooth. Love my new ps4 pro!! Thanks for Best Buy and special financing. The guys at Best Buy were very helpful and the process in store was quick and easy!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Fantastic System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed, graphics, ease of use, variety of games and options available. Sony does it again. Everyone needs to enjoy this one.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Awesome Next-gen Machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Quick to install (some games require longer install time but still fast). PSN is easy to purchase and use (for those who like online gaming or DLC). New PS4 Pro 4k graphics are amazingly realistic.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    BF is happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend wanted this for so long. We just kinda waited for Black Friday. Although it wasn't much of a big discount we still bought the PRO version anyway alongside with our new 4k HDR TV. Best combination! <3

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've played the PS4 now for about 6-months and, so far, it is a great machine. The graphics are very nice. Although I haven't paired it to a 4K TV, the visuals are still very impressive. The unit is slim and very quiet when operational - the PS3 had a loud fan when running. The new controllers fit nicely in my hand. Overall, I'm enjoying the PS4. It functions very similarly to the PS3. But, I have to rebuild my game inventory since my PS3 games are not usable with the PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage son did the research and asked for this for Christmas even though he thinks he is paying for half. Can’t wait to see the smile on his face! Review may be edited after Christmas but I pray it doesn’t!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Xbox One X competition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first PS since the PS1. I specifically bought the PS4 Pro for PS only games. I have the Xbox One X and the two systems are comparable, no real advantage minus the exclusive games only offered on each system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I Upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I purchased the original PS4 on a release date, upgraded to a 2TB hard drive, never had any issues. After all this time, I had purchased a 4K TV. Eventually, the idea of 4K gaming hit me, and I decided to buy the Pro. First off, I enjoy the fact that it comes with a hard drive of 1TB, a decent upgrade from the standard 500GB. Not quite 2TB, but I will likely change that down the road since Sony provides the tools to make this an easy switch (I hate external drives lying around my entertainment center). Secondly, just like the PS4, it was a breeze setting the configurations up to my TV, instantaneously recognizing the 4K capabilities. The crispness of the images was instantly seen. The average load/download of games is roughly the same as the PS4, so no major difference there. The games themselves though, wow! I, like many others, purchased God of War, which looks breathtaking in 4K. Additionally, I purchased Rise of the Tomb Raider and it plays and looks significantly better than when it was released with the Xbox One. I'm definitely looking forward to games in the future with the PS4 Pro. As far as the entertainment aspect goes, I'm definitely content with my decision to save more than $100 (including taxes) than purchasing the Xbox One X. I'm not going to sit here and bash it at all, because it's preference at the end of the day. My decision ultimately came down to the fact that I own nearly 1,000 films in my digital library, including 4K films, and I'm stepping away from physical media. There are many providers out there that are compatible with the PS4, and my films looks great with the PS4 Pro/4K TV combo. As much as I enjoyed my PS4 since launch, I'm sure I'll continue to enjoy the PS4 for the foreseeable future.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    PS 4 easy to order and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought PS 4 for my son and the shopping experience online was fast and easy. When the product arrived, it was very easy to install and play. The graphics are amazing and there are many games to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. The fact that it's slim makes it easy to install and use. Comes with 1 remote and all wires to connect. I would recommend to other people and friends. Overall good product to purchase for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    4k
    Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    4K Console gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously owned the classic PS4 which I purchased on release. Over the years, with the evolution of PS4 games, I began to see dropped frames, and high amounts of lag. In the more recent games like God of War, the game was almost unplayable. Fast forward, I picked up a C8 OLED and the PS4 pro. It is far and away a better console than the original in game. There is still some lag, but overall a much better experience as I am now in 4K vs 1080. My only real gripe is how slow and laggy the basic menu is, especially with any program running in background. Pause Netflix to play a game... instant regret. Exit game to join voice chat, better have a minute to spare. Overall a huge step up from the original but not perfect. Biggest disappointment is the lack of 4K blu ray support, however I knew of this going in, and did not dock a star.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After limping along my aging xbox 360 for over a year I did some research into my Next Console. I tend to keep them a long time So didn't want to start out with a product that might be aged out in a year or so. that was my decision to go with the PRO version verses the standard version. the OS runs very smoothly, the controller is lightweight and comfortable and almost every App I want is available, and for those that aren't there is a browser to watch things like Motor Trend on Demand. setting up a childs profile wasn't very complicated at all to do. I created my PSN username ahead of time because typing with a controller is inconvenient over and over until you come across a name that isn't already taken.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s PlayStation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s Sony PlayStation. I’ve been using Sony since the ps1 and never have any complaints. The 1 tb pro version however is almost not necessary unless you’re really into video quality that spends thousand of dollars on your tv. For the avid gamer that has your normal tv save the money and get the normal version .

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    PS4 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to make the leap to a new console and I'm so happy I went big with the PS4 Pro! The 4k gaming is on a whole other level! If you're serious about gaming then this system is a no brainer!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great system for serious gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful graphics, fast game response, and did I mention beautiful graphics? I have hooked this up side by side with PS 4 slim and the difference is amazing. I am definitely pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    What else is there to say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I have made. I gave my ps4 to my nephew as a gift and bought this for myself for Christmas. On a 4K TV there is a difference in speed and graphics. I think it’s worth it. I do wish it was backwards compatible to at least the ps3. But other than that good system. I have all systems and am not biased to any one system. Since I have the Xbox One S for 4K I felt it would be complete to have the ps4 pro to complete the 4K experience.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 4 out of 5 stars

    Solid System, Questionable Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an upgrade to my baseline PS4 and so far I can certainly see improvements. Frame rates in certain games like CoD 4 are considerably more consistent and the graphics looks slightly better too, but overall it's not terribly dramatic. If it's your first time buying a PS4, the Pro is improved enough to warrent the extra $100. Otherwise, the incentives to upgrade are negligible.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that its 4k the memory on it is almost unlimited, great for a gift for husband or son. lightweight, easy to assemble.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Great system!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit too loud, but expect great performance. Plays God of War in 60 whilst the slim goes for 30.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Looks amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS4 Pro looks amazing wether you are playing games or streaming content from Netflix or amazon prime video. Load times are definitely faster than my PS4 and Fallout 4 and COD Zombies look amazing.

    I would recommend this to a friend