Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 474 Showing 9,461-9,480 of 12,813 reviews
  • Rated 5 out of 5 stars

    Amazing console

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would highly recommend this console, had others before and they don’t compare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift and they loved it. Has a lot of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazed

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the value, a bunch of good ps exclusives

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it better than the 1tb slim. very top of the line console, and great exclusives

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Internet speed is important or you struggle.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was simple. However, internet sped was issue and had to have ATT come and do some troubleshooting after they couldn’t resolve remotely. After the slow and delayed set up it all works well now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my PS4

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how you can use the console for other things other than just games.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Good system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were disappointed the salesman led us to believe the system could already play PS3 and PS2 games, which it currently cannot. The system is nice and the graphics are good though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeet!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just in time for Final Fantasy 7 remake and totes worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never been disappointed with these play stations

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to handle and pretty self explanatory when installing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and exceptional staff with the appropriate knowledge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade but loud

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The games do run better than the base console but the console still sounds like a jet engine. Kind of ironic knowing the color is jet black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my playstation. It works great for everything I need. Very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the regular PS4 I expected a lot more from the Pro but it didn’t really deliver. Compared to my Xbox one X it’s nowhere near the performance level.. still a decent system tho.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra storage is a must

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 3 boys boys using the system the added memory is a must. These games hog up some memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glad i purchased sony all the way best quality as always and NO overheating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade from our old PS3.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a PS3. Thought it was time to upgrade to the PS4. Games are upgraded also. Kids love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 PRO

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it while it was on sale. was tired of having to delete stuff from my 500 gb ps4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this console! PlayStation is definitely a better buy!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Another one of my best buys

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy everything about this product, its design, its speed and clear view of games very life like images.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PS4 all the way!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really disappointed with this purchase just because I bought this item used as open box it was in “excellent “ condition. However when I received it, it was no where near excellent condition and I’m just upset that I paid nearly full price for this item when it’s brand new. Other than that, it’s all good. I would never take a gamble on an open box item, unless I’ve seen it in person and make sure it’s somewhat decent shape. And yes I could have returned it but i just didn’t want to go through all that hassle to send it back.

    I would recommend this to a friend