Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.8 out of 5 stars with 12813 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers regard the PlayStation 4 Pro Console highly for its superior graphics and 4K capabilities, praising the enhanced picture quality and performance, especially when used with VR. While some found the console larger than expected, positive feedback also centered on ease of use and the improved frame rate. A few users mentioned issues with heat and controller functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 12,813 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love this console.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing runs flawlessly, and plays games at a good, consistent frame rate. I haven't had any of the heat and noise issues I've heard about from other people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Console

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a breeze... Replaced PS4 500 GB console in my living room with this console... Connected to 65" 4K HDR TV and it is awesome!!! Graphics are amazing and much better than original PS4... Great job, Sony!!

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Great console!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is amazing in a 4K TV. I own Xbox One X but i bough PS4 for the exclusives games that have PlayStation. The ideal is have both consoles.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Graphics

    Rated 5 out of 5 stars

    Great console

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS4 Pro uses the 4k checkboard system and it looks great! Not as beautiful as the Xbox One X, but for the exclusive games you get with Sony it's definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Speed

    Rated 5 out of 5 stars

    Upgraded

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from the 1st gen PS4 to this PS4 Pro and it was way worth it. Faster and picture is better. Got it on Black Friday 100 bucks cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Picture is amazing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Pro hooked up to a 4K HDR tv is next level. Graphics are stunning. Colors are beautiful. Not to mention how fast this beast is compared to the regular PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Uber

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I like the extra space. My roommate says he can tell a difference on a 4k tv playing horizon. I'm not so certain but whatever. It's really the only console you need.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Runs and looks great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs and looks great (but a little fan noise). Minus a star for not backwards compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best Gaming System Available

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this game system. The pro is the best system and has the best performance. Very fast and efficient. No complaints from the teen boys.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Sony - PlayStation 4 Pro Console

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - PlayStation 4 Pro Console - Jet Black is a good game system, not heavy great memory and perfect graphics.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Go Pro!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a PS fan since the first one. Going 4K is a nice step up. I just wish this can play Ultra High Def Blu-Ray disc.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this gaming system. Bought it for my husband for Christmas and he was so happy. Love the storage space on it and it works perfectly with all that we wanted it for.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Performance

    Rated 5 out of 5 stars

    Great console

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my PS4 pro. Could not be happier with it. Love the 4k and runs much smoother than a standard ps4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for your buck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this system on black Friday. Upgraded from a ps4 slim I got last year. What it has that the slim didn't: 3x USB 3.1, 1x Gigabit Ethernet, 1x PS Camera, Optical Audio output, HDMI 2.0. You want to get ultimate gaming experience in 4K? Then the pro is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Gaming at its finest

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 10+ years, I finally decided to buy a modern video game system. I spent a weekend with my nephew and we stayed up all night playing his PS4... I realized what I had been missing. Unfortunately, I let some of my friends talk me into buying an XBox. I hated it immediately and took it back to pick up the PS4 Pro. I have been very impressed with the graphics, game play, and overall usability of the PS4. Part of the reason I didn't like the XBox was the game library was missing some titles like a solid MLB game and some RPGs I wanted to play. PS4 has a huge game library and full of options for every genre. Very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best PlayStation By far!!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the first Gen PS4 and everything is what I expected. Super fast, graphics are AMAZING, now all I need is my 4k/ HDR/ Dolby Vision TV and I am all set!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    PS4 Pro Fanatic

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better and more efficient than the original PS4! The fan is quieter and I absolutely love the performance jump!!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Nice next step in the PS4 line

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be clear, I did not own the previous version of the PS4 when I bought this. To some people, this may not be enough of an upgrade to get rid of their old PS4 and buy this one. Some people report not being able to see the difference (plus this new version does NOT play Ultra HD blu-ray movie discs, it only streams in 4K and can play 4K games). I can see the difference--but remember it requires having a 4K capable tv screen. So again, to some the upgrade might not be worth it half-way through the generation, but if you don't already have a PS4 I say go for it. Chances are most gamers will have a 4K tv eventually anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 2nd gen ps4 and got a 4k TV. The pro runs faster and quieter than the older version. Graphics are better with more depth. Overall glad I picked one up.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Upgrade!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A total upgrade from the normal ps4...I love all the space that lets me download all the games I want! Not a huge difference visually but definitely still an upgrade!!

    I would recommend this to a friend